HP Envy 15 j112tx: HP Envy 15 j112tx USB 3 question

Hi all, I have a craving for 15 which has 4 USB ports and 3 are marked "SS" (USB 3). problem I have is whenever I plug in my external hard drive USB3 in a Port "SS", I get a message saying "this device can perform faster..." (blah blah balh).

I downloaded and installed the USB 3 of HP and Intel drivers, uninstalled the "Devices" and let windows handle it but all without success.

This is what it looks like after that I uninstalled those that are DO NOT USB3 and reboot to let windows update drivers

is anyone able to suggest a solution?

Regards Wayne

Hello @Crewzar,

Thanks for the quick response!

This problem occurs when you connect the USB device to a USB 3.0 ports?  Try to uninstall the USB 3.0 drivers only, and then connect your device to a USB 3.0 port.  If Windows does not automatically download the compatible drivers, then try to download the driver USB 3.0 from the link provided in the previous post.  Let me know how it goes.

Please let me know if this information has been helpful by clicking the thumbs up below.  If this post has solved your problem, then please click accept as a Solution.

Have a great day!

Tags: Notebooks

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