HP ENVY 15-k163cl: HP ENVY 15 updated to Windows 10, now unable to connect to the network

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• HP ENVY laptop model m7-j020 d: unable to connect to the Internet

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  flynkites

  Hello @flynkites,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I read your post about how you are unable to connect to the Internet on your laptop, and I'd be happy to help you in this case!

  Since you've already tried the DNS of hot flashes, to reset the TCP/IP stack and reset the catalog, I advise you to follow the steps described in this document on the resolution of problems in Internet Explorer (Windows 8), as well as resolve and prevent viruses on your computer (Windows 8). This should help you to access your browser and e-mail on your desktop.

  If the problem persists after completing all the steps in the above resources, please contact our technical support by clicking on the link below to get help from your region number.

  www.HP.com/contacthp/

  I hope this helps!

  Concerning

• HP Envy 4500: Printer connected to the network; laptop computer connected to the network; laptop cannot find the printer!

  I searched through the forums and read a few threads about similar questions, but do not yet have a solution to my problem.  The printer is connected to the network (even printed page "Congratulations, you're connected" with all the relevant information).  It is on the same network as my laptop.  However, when I run the exe to install on my laptop, it does not find the printer, even when I put the IP address the printer gave me on the congratulations page!  I have run Avast Free Antivirus 2015 on my machine, but don't see any particularly troubling parameters which could interfere.

  Any thoughts on how I can get the laptop to see the printer?

  Henchman21,

  Thank you for the information you have provided to us. I will be you initial steps that could solve the problem.

  Solution

  1. do you have the HP Envy 4500 connected to your computer via the usb cable

  2. If you have installed the correct software for your HP Envy 4500 and the drivers on your computer, you will need to run

  * Note: If the software and drivers for the HP Envy 4500 does not work or does not work the .exe, you must uninstall it in add it and remove programs.

  2 1a, you should download the drivers and software for the HP Envy 4500 on-site HP click on this link.

  2 2 b If you have correctly downloaded it you must connect the HP Envy 4500 device to the computer via a usb cable and launch the installation. Usb printers will be automatically detected by your computer. Installation of HP Assistant there will be a point he will ask you if you want to configure the computer for wireless connectivity, it's time that all wireless information stored on your computer will be transferred to the HP Envy 4500. If this does not work! and I know that it will not...

  3. you should check if you have administrative rights on the computer.

  I hope that the solution I provided will work for you.

  Let me know if the steps above don't work for you

  Thank you

• I could not update or install applications for weeks, so I disconnected my Apple ID and rebooted the phone but now I can't reconnect! The error is: unable to connect to the iTunes Store. I should w8 for ios10 and hope that it will be fixed by the new ios?

  I could not update or install applications for weeks, so I disconnected my Apple ID and rebooted the phone but now I can't reconnect! The error is: unable to connect to the iTunes Store. I should w8 for ios10 and hope that it will be fixed by the new ios? Cause don't want to reset my phone.

  You have tried: If you can not connect to the iTunes Store - Apple Support ?

  And I tried to do a soft-reset/reboot the phone?

• Unable to connect to the internet update version

  I've updated to the latest version 35, but since then, the browser seems unable to connect to the internet. I thought it was my firewall that was blocking the program. I did what was suggested to work around this problem, that is, to remove my firewall and then add it again. But it does not solve the problem. There is nothing wrong with my internet, how am I be able to connect to internet by using IE or Chrome. And I was able to connect to the internet in the previous version of Firefox. Unfortunately, the new updated version is not allow me to. Have no solution?

  It is possible that your security (firewall, antivirus) software blocks or limit Firefox or the process of plugin-container without you inform, possibly after the detection of changes (update) for the Firefox program.

  Delete all rules for Firefox and the plugin-container in the permissions list in the firewall and leave your firewall again ask permission to get full unlimited access to the internet for Firefox and the plugin-container and the update process.

  See:

  • https://support.Mozilla.org/KB/server+not+found
  • https://support.Mozilla.org/KB/firewalls

• Unable to connect to the software update server (127.0.0.1)

  I'm under El Capitan 10.14.4

  I'm unable to view or download from the App store apple updates. Everything else in the app store works fine except the updates and the updates, I get 3rd party updates, but nothing from apple. If I click on updates at the top of the app store icon I get the following error

  

  Troubleshooting steps I went through far

  • I restarted my mac a few times
  • I did some research on Google and messages more speak of iworm, fortunately I could find no trace of an infection by the worm, I scanned my machine using Sphos and ClamXav and haven't found anything relating to iWorm. I am also unable to find all the files, he leaves behind him, so I think I'm safe in this regard.
  • I checked the hosts file and there are no entries that should not be there, hosts file is copied below.

  # Database host

  #

  localhost # is used to configure the loopback interface

  # When the system boots.  Do not change this entry.

  ##

  127.0.0.1 localhost

  255.255.255.255 broadcasthost

  : 1 localhost

  • The /var/log/install.log which appear relevant lines are;

  May 26 09:44:02 macbook-pro softwareupdated [435]: SUScan: Scan for pid 435 client (/ System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

  May 26 09:44:02 macbook-pro softwareupdated [435]: SUScan: out of time scan = 0.2

  May 26 09:44:02 macbook-pro softwareupdated [435]: SUScan: error in scan: error Domain = NSURLErrorDomain Code =-1004 'unable to connect to the software update server (127.0.0.1)." UserInfo = {NSErrorFailingURLKey =http://127.0.0.1/content/catalogs/others/index-10.11-10.10-10.9-mountainlion-lio n-snowleopard - leopard.merged - 1_disabled.sucatalog, SUCatalogFetchOverrideURLString =http://127.0.0.1/content/catalogs/others/index-10.11-10.10-10.9-mountainlion-lio n-snowleopard - leopard.merged - 1_disabled.sucatalog, NSLocalizedRecoverySuggestion = check that your network connection is working normally.} {If there is no problems with your connection, contact your network administrator for assistance., NSLocalizedDescription = can connect to the software update server (127.0.0.1)., SUErrorRelatedCode = SUErrorCodeScanCatalogNotFound, SUErrorUpdateServerName = 127.0.0.1, NSErrorFailingURLStringKey =http://127.0.0.1/content/catalogs/others/index-10.11-10.10-10.9-mountainlion-lio n-snowleopard - leopard.merged - 1_disabled.sucatalog, _kCFStreamErrorDomainKey = 1, _kCFStreamErrorCodeKey = 61}

  May 26 09:44:02 macbook-pro softwareupdated [435]: Scan received the error unable to connect to the software update server (127.0.0.1).

  May 26 09:44:02 macbook-pro softwareupdated [435]: updates marked ramps

  • I can ping swscan.apple.com and she is resolved to 17.164.1.22 which is the same IP that also resolves the mac next to me (which gets the update)
  • I cannot telnet on port 443 to swscan.apple.com and it connects.
  • I have a mac in yosemite next to me who can see the updates so I suspect that doesn't pose any problems with the service itself rather something on why machine.
  • I started in safe mode, and while in safe mode, I get the same error.

  I am at a complete loss what to do next short of wiping and restore from a time machine backup, can anyone help please

  You can try to disable the Sophos websheild and ClamXav if she has one. Even better would be to uninstall both and test.

  FWIW, it is never a good idea to have 2 av programs installed.