HP Envy 4500: Printer connected to the network; laptop computer connected to the network; laptop cannot find the printer!

I searched through the forums and read a few threads about similar questions, but do not yet have a solution to my problem.  The printer is connected to the network (even printed page "Congratulations, you're connected" with all the relevant information).  It is on the same network as my laptop.  However, when I run the exe to install on my laptop, it does not find the printer, even when I put the IP address the printer gave me on the congratulations page!  I have run Avast Free Antivirus 2015 on my machine, but don't see any particularly troubling parameters which could interfere.

Any thoughts on how I can get the laptop to see the printer?

Henchman21,

Thank you for the information you have provided to us. I will be you initial steps that could solve the problem.

Solution

1. do you have the HP Envy 4500 connected to your computer via the usb cable

2. If you have installed the correct software for your HP Envy 4500 and the drivers on your computer, you will need to run

* Note: If the software and drivers for the HP Envy 4500 does not work or does not work the .exe, you must uninstall it in add it and remove programs.

2 1a, you should download the drivers and software for the HP Envy 4500 on-site HP click on this link.

2 2 b If you have correctly downloaded it you must connect the HP Envy 4500 device to the computer via a usb cable and launch the installation. Usb printers will be automatically detected by your computer. Installation of HP Assistant there will be a point he will ask you if you want to configure the computer for wireless connectivity, it's time that all wireless information stored on your computer will be transferred to the HP Envy 4500. If this does not work! and I know that it will not...

3. you should check if you have administrative rights on the computer.

I hope that the solution I provided will work for you.

Let me know if the steps above don't work for you

Thank you

Tags: HP Printers

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