HP Envy 4500: Printer connected to the network; laptop computer connected to the network; laptop cannot find the printer!
I searched through the forums and read a few threads about similar questions, but do not yet have a solution to my problem. The printer is connected to the network (even printed page "Congratulations, you're connected" with all the relevant information). It is on the same network as my laptop. However, when I run the exe to install on my laptop, it does not find the printer, even when I put the IP address the printer gave me on the congratulations page! I have run Avast Free Antivirus 2015 on my machine, but don't see any particularly troubling parameters which could interfere.
Any thoughts on how I can get the laptop to see the printer?
Thank you for the information you have provided to us. I will be you initial steps that could solve the problem.
1. do you have the HP Envy 4500 connected to your computer via the usb cable
2. If you have installed the correct software for your HP Envy 4500 and the drivers on your computer, you will need to run
* Note: If the software and drivers for the HP Envy 4500 does not work or does not work the .exe, you must uninstall it in add it and remove programs.
2 1a, you should download the drivers and software for the HP Envy 4500 on-site HP click on this link.
2 2 b If you have correctly downloaded it you must connect the HP Envy 4500 device to the computer via a usb cable and launch the installation. Usb printers will be automatically detected by your computer. Installation of HP Assistant there will be a point he will ask you if you want to configure the computer for wireless connectivity, it's time that all wireless information stored on your computer will be transferred to the HP Envy 4500. If this does not work! and I know that it will not...
3. you should check if you have administrative rights on the computer.
I hope that the solution I provided will work for you.
Let me know if the steps above don't work for you
Tags: HP Printers
So I have not been able to use my printer wireless lately, so I decided to check if it was connected to my wireless network. It is; I checked, re-connected and checked several times. So I decided to reactivate my web services. I have them turned off, and now whenever I press the button on the printer ePrint, it says connection for a really long time and then displays the message in the sense of "the printer cannot connect to the server. Check the internet connection and proxy settings.
I have re-connected the printer to my wireless network, I checked that if I use a proxy server (I'm not), I used the HP print and Scan Doctor - just, it won't just matter what I do.
All I can think about is the fact that I have recently purchsed a new router, but says that its connected which is what really stem me.
This printer makes me crazy - please help
Welcome to the HP community!
I hope you have a pleasant experience with us.
I want to help you with the connection error, you get on your e-all-in-one of HP ENVY 4500 printer when you try to enable web services.
Here are some steps, I suggest trying to get your web services up and running it again:
Network Power Reset:
We'll leave the router and unplug the power cable (NOTE: do not reset the router.), and then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.
Restore the default settings of the network and reconnect:
1. on the front panel of the printer, press your up wireless icon
2. Select settings.
3. Select restore default network settings.
4 turn on your printer.
5. once it is initialized to save, press the wireless icon again.
6. Select settings.
7. Select Wireless Assistant , and then follow the prompts to enter the details of your wireless network.
8. try to activate the web services again.
Configure a manual DNS for your printer:
1 obtain the IP address of your printer
a. This can be done by pressing the icon on the printer wireless.
2. Enter the printer's IP address in a browser on your computer.
3. Select the tab network at the top of the page.
4. on the left, select network.
5. Select network address (IP)
6. Select manual DNS server
a. manual Preferred DNS should read 220.127.116.11
b. alternate DNS server should read. 18.104.22.168
7. Select apply. You can get a warning simply select OK.
Please reply to let me know if these steps resolve your issue.
Recently, I tried to connect my Toshiba laptop running Windows 8, wireless on my HP Envy 4500 printer. I am trying to scan something on my laptop, I did with the printer before. I have the remote app, and I have connected to the network the printer wireless displays in the wifi of my computer. However, when you try to get the printer to scan, using the option on the printer screen, it says that no device is connected, and to ensure that the software has been installed and this scan to pc has been activated. I opened the application on my laptop, in hopes of getting better results using what it was, but he told me that the printer is offline, if it was obviously on. I'm not entirely sure why the printer doesn't recognize my laptop, even if my laptop recognizes. I spent nearly two hours, disconnection and reconnection, as well as the printer off about three times. I'm about to uninstall the application and try to reinstall, but I'm questioning that results will be better.
I don't see any other way to solve this problem, because there is no USB port to connect a USB cable don't, like myprevious printer and wonder if it is my laptop, not the printer, which is faulty. It works for printing, when it comes to other devices in my house, but I had problems same impression with my Toshiba before. I tried only with another scanning device: a desktop HP Pavilion Media Center TV PC computer. I'm starting to think that the scanner is broken to only other reognizing products HP and ask any advice to fix this problem.
Welcome to the HP Forums!
I understand that you can't scan with your Envy HP 4500 to your laptop Windows 8, and I'm happy to help you with this problem of connection!
To get help, I'll need to know the following information:
- If the printer is capable of making copies of itself.
- If the power cable plugged into a surge protector, or directly on a wall plug. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.
In the meantime, please try go through this guide. A computer"not found" or a Message appears "connection error" during the scanningand let me know what happens!
I hope to hear from you and have a nice day!
I just bought a HP Envy 4500 printer,
When you attempt to print from a PC with windows 7 OS home pro (64-bit), the print job appears in the queue and then disappears, but the printer does not print anything.
Everything else seems to work very well know
- The printer prints the internal test page
- The printer does print when you use iPad2
- The printer does print when you use ePrint
- The PC recognizes and communicates with the printer (tried with USB connections and wireless)
- Analysis feature works very well - when initiated from the PC and printer
- uninstalling and reinstalling the software (several times using software from different sources)
- restart the printer queue service
- Disabling the firewall
- running printing HP and doctor Scan
- following the instructions described here (the question is the same but the different operating system):
- combinations of all of the above
Absolutely no joy in any of them, and in spite of more than 2 hours of research on Google and forums search I can't find a solution.
HP... can you give me a solution or is that goes back to the shop?
Well I finally worked on the fix myself by trial and error. I changed the security settings for 'All' and 'Creator owner' to 'Print' and "Administer Documents". Why on earth they were not automatically allowed as part of the installation, I couldn't really say.
Hope this helps someone else with a similar problem.
So my Envy 4500 printer worked very well on the network for more than a year, but last week we had our wifi router change and since it does not print. Well, it prints, but you must put the printer off, then put it back and it will print only the first document in the queue (it will not print, you must do the same thing) I tried to make my pc and it says that "a document in the queue block printing" or something like that and it removes the document but if you try to reprint it does the same thing thing. It's really annoying to toggle the printer for each document... Thank you
Thank you for using the forum. You can try the following:
Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem
http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926 & h_lang = on & h_client = s-h-E016-1 & h_keyword = DG - PDU
Hope that helps.
Bought the new Photo Premium Plus paper and I am so frusterated I try to print on this subject!
I get all the rear bars, especially on the back or cut the wide 1/4 of the image.
Thanks for getting back to me. After taking a quick glance in the Specifications of the printer under the tray capacity paper, the maximum weight is listed as up to 281gms (75 lb). The one you use is heavier (80 lb) that is why you see the question.
Let update you the software and drivers to make them compatible with your operating system Windows 10. Please follow the steps listed below:
1. disconnect the USB key if you use a direct connection.
2. remove the software HP Envy 4500 to uninstall from the control panel of your computers an option of the program.
3. restart the computer.
4. make sure that all the software 4500 envy has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.
5. now, go ahead and download the software and drivers for your desire to 4500 (DO NOT connect USB until the software prompts you to):
6. go ahead and print a test page.
7. If you are unable to print a test page, run the HP print and scan doctor > www.hp.com/go/tools
-It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.
You can try to start the photo, but I suggest to change the paper first. Please let me know if it was successful!
Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I have a HP Envy 4500 printer which has worked very well for a while. Recently I converted to NBN with a new router and well that the laptop has had no problem with the printer connectitivity. The printer works fine for about 10 days, then do not print. When I use the doctor of printing & scanning HP he passes through the "fix" and finally confirmed that it will be printed internally, but must be uninstalled and installed again. I did it and it installs ok then, (I use the download to be installed on the HP site) and it prints ok again for a while.
I use the wifi for the laptop and the printer, and even still have the printer close to the router, the printer will print after 10 days. The printer wifi appears connected correctly.
Why it works for ten days and then do not print unless I uninstall the printer and reinstall?
Thank you for using the forum.
Have you tried to see if the IP address of the printer has changed whenyou can not print?
You go to the front panel and press the 'Wireless', and it will display the IP address.
Now go to the PC > start > all programs (or all apps to win 10) > HP > HP4500 > IP update
Run small applications and compare if the IP address on your printer software is the same as on the printer.
If this isn't the case, it is the reason why it can not print!
Look at this video, he shows how to create a static IP address, there is a part of the video at the end that uses the "update IP address" address verification tool that has been described above.
Creating a static IP address by using EWS
Update the IP address is at 01:41
You may consider to change the address of your printer to Static if it is what the cause of your problem.
Let us know.
Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.
I bought a HP Envy 4500 printer today and I have problems printing, sending that one to the printer prints a little less than half page and then comes up with an error message saying cannot send the job "jobname" printer.
I'm under Win 8 64 bit
configuration wireless printer (impossible to hard wire this unit)
Tried the plain paper and photo paper
To update printer firmware
PC software update
Tried both options for "print after winding" or "paper imidiedtly".
Tried to reduce the file size of photos (of 5.5 mb 2.2 MB)
Tried 3 other images that are much smaller in size
HP Print doctor says everything is fine
I ran so many tests, now I am running low on ink and I've only got the thing 4 hours ago.
Well, it worked for two runs and then started doing it again. I managed to find the problem for anyone who bought this printer and is having the same problem I try the following...
Unplug the power cable
Unplug the USB cable (if used on USB)
Remove the CD from your PC (if it was)
Then, uninstall all HP software.
Zone the printer, then take it back to the shop, you got him, of if it's something like the place I got mine since the after you explain the question the person will say just "yeh sure no problem" without even checking to see if there is a fault.
The person I spoke showed me a nice Epson printer taking after 5 minutes the connection and installation of discs worked the first time!
I got a HP ENVY 4500, installed on a laptop with Windows 8.1 and the HP Software scanner worked fine.
I have recently reinstalled the same laptop but with Windows 10 Pro: the printer works fine but the scanner software HP is not available! I can't use all the features of the printer this way...
My question is: why the HP scanning software is not available for Windows 10 Pro? I used the original CD.
Where can I download the (new) 10 Pro software for Windows?
Please help me solve this problem.
now, I have solved my problem: I install the Windows 10 soft "HP Scan and capture" from the Microsoft Store and it works very well with HP ENVY 4500 printer / scanner!
My Hp Envy 4500 printer all-in-one lights up not down IT. If I unplug the power cord, then plug it back it then the printer lights for about 14 seconds and then turns off. Any ideas?
Open the link: www.hp.com/contacthp/
Enter your product number or select Auto detection
Scroll up to "still need help? Fill out the form to select your contact options.
Scroll down and click on: contact HP options - click Get phone number
A file number and phone number will be displayed.
Hi, good evening:
I use a Microsoft XP and HP Envy 4500 printer:
I'm trying since this morning to print a PDF with no. margin in adobe reader. When I select 'Print' (inside Adobe Reader) in the printer option, I selected the printer HP Evny 4500, and inside its options, I chose printi without margins. (picture 1 of seee)
But I also need to change the default margin software adobe reader in order to remove the margin, but I can not change, software adobe reader have to a margin default that I can't "delete" (see picture 2)
P.D.: I use adobe reader version 11, where there is no button "borderless printing.
Help me please...
Welcome to the HP forums! I hope you enjoy your stay here.
I see that you encounter some problems with the removal of the margins when printing a PDF file on your PC Windows XP of Adobe Reader your urge to 4500. I can help you with that.
To give us an idea of what the issue may be what we will do is to create a document in Word Pad and see if we can remove the margins before printing. If you can print without margins to Win Pad, then it means that Adobe Reader is something to print on your computer settings. If this is the case then I uninstall all software from 4500 desire on your computer, uninstall Adobe Reader and then reinstall Adobe Reader software and our drivers. You can download our drivers by clicking on this link.
If you are unable to change the margin settings in Adobe then then I would contact Adobe for support.
I hope that helps you print your PDF documents and I hope you have a great weekend!
If this resolve that your problem then please let others know by clicking on accept as Solution on my post.
If you appreciate my help, click the icon below my post thumbs up.
Hi, I miraculously got my printer to work, but I can't for the life of understand me how to configure a password for security. I tried to go to the 'Wireless', went through the whole process and protected Wifi. I managed, but when I tried to print with my iPad, it does not require to type me my password wireless. Am I missing something?
Yes the envy 4500 print USB charge. Just go out and buy a printer USB cable, not just a USB cable, a USB printer cable.
I agree with the creative cloud. I got a new computer and it says that it cannot find my subscription. Very frustrating. Help, please.
Please let us know the:
1. the place of purchase
2 order No.
3 adobe ID (email)
private e-mail because I was unable to find any Cc registered at your forum Email ID.
Last week I was able to print to my HP Envy 4500 to my MacBook Air and MacBook Pro, both running El Capitan. However, when I went to print today, no computer cannot find my printer.
I tried everything I found on these forums of discussion... the network reset, feeding all turned off, turning off iPv6, etc. anything.
I have a USB cord used to print today and when I went in the connected USB printer utility, I could select Configure the wireless, but again, make the message: not accessible device. It notes the wireless network, the settings were downloaded successfully on my device, however, your Mac could not locate the device on the network. My Mac is both connected to the same wireless network.
I restart your Mac and try the above steps again - if it does not prove successful, I then reboot your router and repeat the steps.
I have a 4500 desire connected to a new imac. When I send documents to the printer and check the print queue, it says it has connected to the printer and print, but nothing happens. Any idea what's going on?
Welcome to the Forum from HP Support.
I understand that you are unable to print from Mac with your HP ENVY 4500 e-all-in-one printer. I would like to help.
I recommend you try the following steps:
- Uninstall the printer - click here for instructions.
- Fix permissions of the disc on your Mac - click here for instructions.
- Once you have finished running the utility above, restart your computer.
- Finally, click here to reinstall your printer.
Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below and by clicking to accept this solution.
Thanks for posting in the Forum from HP Support. Have a great day!
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