HP ENVY 17 j-101sa: HP Support Assistant (bug?)

Similar Questions

• HP ENVY 15 j-001er: HP Support Assistant does not install drivers

  Hello

  My HP Support Assistant is not install drivers after they download from the Internet. What kind of software could block the installation? And how to manually install the drivers?

  Johannes_Russeu

  Welcome to the Community Forum of HP.

  You can easily set the HPSA to warn you of updates and then use your computer Support pages to download updates to install.

  HP ENVY 15-j001er notebook PC

  Each driver / software package includes an instruction Decription page and installation.

  ========================================================

  Do not forget:

  It is the opinion of the Expert that you shouldn't depend on HP Support AWizard when it comes to BIOS updates.

  According to other factors in the system at the time when the HPSA trying to hit your system with an update of this type; the results could be... other than expected.

  You can set 'Notification' HPSA to prevent it from trying to update your BIOS.

  DON'T update the BIOS when you see an update in the Web page of your computer AND this update can be used to provide a fix for a problem that you have discovered in your system.  In other words: If your computer is happy, do not update the BIOS just because you think it would be a good thing to do.

  If you decide to update your BIOS

  • Make sure that ALL backups are up-to-date and complete - this means that everything you need to restore the system in case something goes wrong.
  • Understand that even when you do everything exactly right, you can end up with a bricked computer, that is an expensive paper weight.
  • Make sure you have at least your critical data on some form of external backup.
  • Unplug the USB drives and other useless material.  Keyboard and mouse can stay connected.
  • Always run power cable to update the BIOS, never on the laptop battery
  • Touch the system during the update is underway
  • Optional: Leave wireless ONbutton. You could turn off the router to ensure that there is no interruption.

  Updated the BIOS

  And, if you get in trouble despite the best intentions:

  Restore the BIOS

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• HP Envy Phoenix 810-135qe: hp support assistant

  I get a message on my printer HP Support Assistant and I'm deleting it, but it is good no matter what I do.   I uninstalled and reinstalled HP Support Assistant, but it doesn't seem to help.

  My printer is a HP Envy 5530 all in one.

  Hi @jeanniespc,

  I would simply ignore the false reading of the HP Support Assistant software as uninstalling and reinstalling does not solve the problem.

  Thank you!

• Envy 17 t n000: HP Support Assistant looking for new drivers

  HP yesterday released a huge batch of updates to driver for my laptop. However, when I use my HP Support Assistant to check updates, it only returns three of them, considering that there are at least 20 put updated on the download page. How to solve this problem? I tried to reinstall the framework and HP support assistant, but it did not help.

  chryslerE

  Sorry, but you are misled by confusing information on the support page.

  The date that you need to check that appears when you click the Details area.

  For example, the first entry of Driver-Chipset has yesterday date - but when you click on the Details box, you see that it is actually released in July - more than six months ago.  So, in this case, HPSA not consider this as a new pilot.

  And please don't ask why they have two different dates - I have run in the same situation and I have no answers for that.

  I'm a volunteer and I do not work for, or represent, HP.
  ========================================================================
  If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!

  If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

• HP support assistant-contact technical support does not

  I love my computer hp laptop Dv7 7250 Envy.  I used HP Support Assistant for various problems and updates.  This morning, I tried to use technical support and now it does not work.  I am running Windows 8 and recently installed updates.  HP Support Assistant version on my laptop is 7.0.39.15.

  Hey spectre0707,
  
  Try to uninstall HP Support Assistant and then re-install.
  
  First, download the latest version: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1 & cc = us & dlc = in & lc = on & os = 4132 & product = 5316947 & sw_lang =
  
  Then, open Control Panel, go to programs and features and locate HP Support Assistant in the list and right-click on it, then click on uninstall. Once that is done, install it using the file that you downloaded from the link above.
  
  Although, if you are looking to contact the Technical Support for another question immediately, you can use this link:
  http://WWW8.HP.com/us/en/contact-HP/contact.html
  
  In addition, we are happy to help you here on the forums! So, feel free to start a new thread with the problem you are having, maybe we can help you.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP ENVY laptop - 15-k112tx: Bios Update HP support assistant takes too long to install. !!!

  I have a Hp Envy-15-k-112tx.
  System SKU-K2N90PA #ACJ

  BIOS Version/Date-Insyde F.34, 19/12/2014
  Name of operating system Microsoft Windows 10 single Home Language
  My Hp support assistant hangs during installation of the UPDATE of the BIOS from HP (Intel processors). I have run several times now, but every time it crashes on installation. How can I update my BIOS?

  Go to your Support and download page & save the BIOS. Then click Run.

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-15-K100-notebook-PC/7234894/model/7407332#Z7_3054ICK0K8UDA0AQC11TA930O2

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• HP ENVY laptop PORTABLE 15 - AH151: HP Support Assistant - support HP printers

  I think that the revamped support Assistant is great - especially for pilots where it checks your PC, rather than give you a list of updates to driver for your model, as the auditor of update driver old Web site-based.

  There a 'Add a device' but it does not find my printer HP DCP_J315W, connected wireless.

  Assistant Support supports printers?

  published on 08:07: typo

  New Envy 15-AH151sa
  More old Compaq Presario CQ71-320SA screwed up by free upgrade from Microsoft of Win7 for Win10

  Hello

  Yes, it is as shown:

  

  But your printer may not support this.

  Kind regards.

• HP Envy Phoenix 810-135qe: message HP Support Assistant do not delete

  I get a message on my printer in the Assistant de Support HP (HP Envy 5530 all-in-One Printer)

  and I get the yellow triangle telling me that there is a message.   I open the HP Support Assistant and remove the message but the yellow triangle never disappears in my devices at the top of the HP Support Assistant window.

  I've uninstalled and reinstalled the HP Support Assistant two times and get the same thing twice.

  This is the message that will not be deleted:

  "HP ENVY 5530 e-all-in-one and Deskjet Ink Advantage 4510 e-all-in-One Printer Series - a Message ' Out of paper ' is displayed on the control panel and the printer doesn't pick up paper

  Thank you

  Jeannie

  I just read another post and it recommended to turn off the power to the printer and then unplug the printer and leave it for 10 minutes.

  I did then turned on the printer, then Assistant to the open support and messages have disappeared. I worked on this for a while and all we needed was unpluging the printer for 10 minutes.

• The HP ENVY TS m7 laptop: how to make an HP Support Assistant icon to appear in the Notification area of the taskbar Windows 10?

  I am running Windows 10 (x 64) (build 10586) on my laptop HP ENVY TS of m7 with HP Support Assistant 8.1.40.3. I'm used to seeing the blue Support Assistant of circular background of question mark icon located on the right side of my taskbar Windows in the notification area, just to the right of the up-carat for 'display the icons '.

  However, about 2 days ago the Assistant to support automatically downloaded and installed the latest version of himself. The '? ' icon disappears from the notification area of the task bar and appeared to place on my desk. I clicked on the desktop, and then click icon on "PIN to Desktop". It pinned icon Assistant decision-making support on the left side of my taskbar with icons for Windows Store File Explorer and other icons open programs.

  I tried just dragging the icon Wizard help to the right of the Notification area of the taskbar, but that cannot be done. Please give me detailed instructions on how to get back the icon wizard helps to where I'm used to seeing.

  Thank you for your help.

  

  DavidPK wrote:

  Hello

  Another option, you may need to check is the following.

  Launch of HP Support Assistant.

  Click the gable of parameters to the upper right.

  In the following Panel, make sure the "show an icon in the taskbar" entry (see the option highlighted in the image below) is checked - if not, click in the box enter a tick, then click on the "Save" button.

  

  Kind regards

  DP - K

  Hello once again, David,

  Success at last! I uninstalled HP Support Assistant and reinstalled. After the installation, I found that the wizard help icon was now right of my bar Windows 10 tasks in the notification area, where I'm used to seeing. See the image below. If this topic is now closed.

  Thanks for all your suggestions and help, which helped my analysis of this problem and its possible solution.

  All the best wishes and cheers,

  Joel

  

• HP Envy: HP Support Assistant is dead

  Yesterday, HP support assistant downloaded updates and become cool and new-designed.

  After the departure and new search for updates it found and installed 3 upades. I don't remember exactly, but it seems to me that the last was HP wireless.

  On this last update of installation, he showed me a message that asked met serious problem and must be closed.

  I closed it and that's it: now, it shows me this message to each launch of HP support assistant. So I can just close itor restart and see this message.

  Does anyone know the solution for this?

  Product: HP Envy 17 3D A9P77UA #ABA

  OS: Windows 7 64-bit (factory installed)

  

  First of all, you need to uninstall the software via the control panel. Once it is complete, restart your computer.

  Then go to http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html and download and install the latest version for your laptop.

• HP ENVY 17 Notebook: HP support Assistant constantly reported as 'Stopped working' in the reliability report

  System recovered 5 days ago and reinstalled personal software. (HP 17 t-k000 CTO/Win 64 bit 8.1Pro)

  Almost immediately HP Support Assistant would communicate with HP Server. The program has been downloaded and reinstalled more than a dozen times during the 5 days... .rebooting every time between installs / deletion. Download from different places in the website of HP... but always version 7.7.34.34A. HP cat could not help... like that, the program worked for a few minutes, even though I showed the tech "reliability report". (it's a play on words!)

  After recovery was over and I used S.A. to update the operating system. The first time I used the program offered to me by 14 updates (so I guess that the program was "not" long before I got the operating system)... the program has shown the updates have been downloaded, but each time the update failed to install (X) next to the icon of installation. Restart the program again and selecting 'Check the HP updates now'... after displaying little pictorial showing ets connection/download... Returns a message... "No updates available". AND a new error is reported to the report reliability with the date and time. Now, in the last day or so IE11 has stopped responding... see below... Even typing this proved difficult because the page no longer!

  Today, the Web page for this laptop shows there are 2 BIOS update F34A (May 22, 2015) and F.09 Rev.A (16 April 2015), but as there is no update available via S.A. I haven't installed these either... my latest information installed BIOS is F.34, 19/12/2014!

  Battery/power cycling has solved nothing... "sfc/scannow" shows no error in operating system,.

  All suggestions accepted

  Thank you

  

  @Stu2009

  Thank you for all the useful information. However, there is something that you're not quite right about. It is true that normally the default account created on a system, is normally an administrator account. However as a safety device which is part of the User Account Control (UAC), he essentially keeps running as a common user, then on an administrator account.

  You can turn off UAC (I would not recommend that), or you can find the executable file of your programs, right click and compatibility mean that it runs as an administrator by default.

  Most of the time that you actually benefit from privileges program not raise unnecessary, however. Only a handful of things really really need to access that provides the "Run as Administrator".

  With regards to the BIOS, I would recommend that you try only a BIOS update if you are running in regular broadcasts normally. A wrong BIOS update can become a "brick" that requires a replacement of the Board of Directors, so for me it's one of those things you do only as a last resort, or if it's part of a fix recommended a functional system.

  As these updates from CyberLink you can always try to install it manually if you need, since the support page for your system. And let me know if they still appear in HPSA, after a manual installation.

  HP ENVY 17 t-k000 CTO Notebook PC (ENERGY STAR)

• HP ENVY all-in-one 24-n075na: HP Support Assistant

  Hello - I just bought a 24-n075na. HP Support Assistant repeatedly wants to update the following prodcuts
  
  "HP display OSD".
  "Intel Wireless Display.
  
  & then wants to restart.

  Hi@Lafrowda

  Thank you for visiting the HP Forums . One-stop shop for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  Assistant Support HP several times the same update driver. Is this fair?

  I will definitely help you.

  You can try the steps from the link below and check if that helps.

  http://HP.care/2dyipUE

  If this does not help, then uninstall wizard support from programs and features in Control Panel.

  Download the latest HP Support Assistant from the link below and check if it works very well.

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html

  Let me know if this helped

  Resolv_S

  Happy to help you. I work for HP
  
  Please click "Accept as Solution" if you feel my post solved your problem, it will help others find the solution.
  Click on ' Bravo Thumbs Up ' to say 'Thank you' to help!

• HP ENVY 23-d055: HP Solutions Framework Support wiped out my HP Support Assistant for Windows 10

  I recently upgraded my HP Touchsmart 23-do55 of Windows 8 to 10 of Windows.  I needed to update the drivers for my LaserJet and when I went to the drivers and downloads page, I installed what is called the framework of Solutions from HP Support. This framework has installed a new HP Support Assistant user interface that only shows the printers. It shows all the information to get support for my HP touchsmart, like to see updates HP, updates, Windows, etc. etc.

  How to get back my decision assistant in charge of Windows 10, and how can I have two attendants to aid (PC and printers) on my PC?

  Never mind. Now I realize that HP Support Assistant is more focused on the PC. The PC is just another device, so I need to open it to show my Windows.

  However, if someone in HP is reading this, it would be nice if the UI of HP SUpport Assistant was readable for older eyes. The new user interface uses a very small font in a grey color. It is very difficult for me to read.