HP ENVY notebook: Support assistant - unable to check updates

Similar Questions

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP Support Assistant will not download updates to date, or all the 'health check '.

  Recently, I noticed that my HP Support Assistant continued to inform me of new updates available. In addition, every time I try and do a manual check for updates through the app, the 'health check' will fail. I have a HP Envy 14, edition Audio Beats. The model number is XG981UA #ABC.

  In addition, I do not know if that changes anything but the most recent update, I downloaded was the most recent version of the ATI Catalyst Control Center (I need the drivers for Battlefield 3).

  Anyone know of a possible solution for the Support Assistant software?

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K

  

• HP Envy: HP Support Assistant is dead

  Yesterday, HP support assistant downloaded updates and become cool and new-designed.

  After the departure and new search for updates it found and installed 3 upades. I don't remember exactly, but it seems to me that the last was HP wireless.

  On this last update of installation, he showed me a message that asked met serious problem and must be closed.

  I closed it and that's it: now, it shows me this message to each launch of HP support assistant. So I can just close itor restart and see this message.

  Does anyone know the solution for this?

  Product: HP Envy 17 3D A9P77UA #ABA

  OS: Windows 7 64-bit (factory installed)

  

  First of all, you need to uninstall the software via the control panel. Once it is complete, restart your computer.

  Then go to http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html and download and install the latest version for your laptop.

• HP Support Assistant unable to fix a problem with the CD/DVD not detected

  I have a G42-415DX laptop and I can not read cd/DVD, it was working fine 3 weeks ago and now nothing / I tried the support assistant and he could not solve the problem.  I got a message saying the driver must be reinstalled, how do I reinstall the driver?

  Hello

  If you do not get the chance to use another PC, I would definitely create the CD and the DVD bootable as it would give a clear indication if there is a hardware problem with the optical drive.

  In the meantime, try following the procedure in the title of the subheading "Let me fix it myself" on the link below to remove upper and lower filters (if these registry keys exist) and see if that helps the issue.

  http://support.Microsoft.com/kb/982116

  If find you the following registry keys and delete them, restart the laptop before checking the disc.

  Kind regards
   
  DP - K

• HP Support Assistant unable to complete the download of updates

  I have a laptop DV7 4083 CL running under Windows 7 64-bit. When a Support Assistant development is underway, it never completes the "download updates" task. I can leave it all night, and it crashes at this time. I installed the latest version and still have the same problem.

  Just so you know, I recently received the prompt to update Support Assistant on my DV7.  The update seems to have very well and run the melody in granted it took a few hours.

• HP Support Assistant reported three driver updates available, but cannot be installed.

  HP Desktop p6-2036 c updated on 31/10/12: HPSA had the wrong product number must p6-2037cb.

  64-bit Windows 7 sp 1

  HP Support Assistant warned that there were three updates to driver for this computer.  One for IntelGraphics, a Realtek network controller and one for Realtek High Definition Audio Driver.  He set a restore point and downloaded the drivers.  But in each case after the installation, a red X appears in the status column next to the column Description of each driver.

  I found the following two Administrative events log:

  1)

  Log name: Hewlett-Packard

  Source: HPSFmsgr.exe

  Date: 30/10/2012 17:17:49

  Event ID: 2000

  Task category: no

  Level: error

  Keywords: Classic

  User: n/a

  Computer: PC - 1

  Description:

  HP error ID:-2147467261 at HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Message: The object Reference not set to an instance of an object.

  StackTrace: At HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Source: HPSFMsgr

  Name: HPSFmsgr.exe

  Version: 01.00.00.00

  Path: C:\Program Files (x 86) \Hewlett-Packard\HP Support Framework\Resources\HPSFMessenger\HPSFmsgr.exe

  Format:-en-US

  RAM: 4002

  RAM usage: 30

  TargetSite: Void btnEventMsg_Click (System.Object, ACE)

  The event XML:

  http://schemas.Microsoft.com/win/2004/08/events/event">

  2000

  2

  0

  0 x 80000000000000

  3

  Hewlett-Packard

  PC-1

  Error HP ID:-2147467261 to HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Message: The object Reference not set to an instance of an object.

  StackTrace: At HPSA_Messenger.MessengerMainWindow.btnEventMsg_Click (Object sender, RoutedEventArgs e)

  Source: HPSFMsgr

  Name: HPSFmsgr.exe

  Version: 01.00.00.00

  Path: C:\Program Files (x 86) \Hewlett-Packard\HP Support Framework\Resources\HPSFMessenger\HPSFmsgr.exe

  Format:-en-US

  RAM: 4002

  RAM usage: 30

  TargetSite: Void btnEventMsg_Click (System.Object, ACE)

  2D32313437343637323631202020617420485053415F4D657373656E6765722E4D657373656E6765724D61696E57696E646F772E62746E4576656E744D73675F436C69636B284F626A6563742073656E6465722C20526F757465644576656E7441726773206529

  Others state of this concern, which I am on a laptop almost nine. I think that the problem is caused by a huge surge of Windows HP 8 drivers on the site of service the customer causing a glitch.

  You can check your page pilot to see if there are drivers, you need to upgrade. Choose your exact model HERE

• My battery on my compaq presario cq56 is not recognized. It's not even an icon for it. Hp support assistant said trying the update of the bios battery. I can't find to download... Help, please!

  My battery on my compaq presario cq56 is not recognized. When I ran the test on HP support assistant, he says take the battery off and then powered off and that did not help. He said to ensure that the latest version of the BIOS battery has been installed but I can not find how or where to do... someone know how and if it is the best thing to do?

  Hello

  This document includes the steps of research, download and installation of updates to the BIOS (Basic Input Output System) or ROM (ROMPaq) for your HP or Compaq laptop.

  Update for AMD processors

• HP support assistant unable to display 'important to act '.

  Icon Wizard support hp on the task bar, has a circle of red exclamation on it.  However, when I click it, I don't see the Welcome screen.  How can I find out what "important action is required"?

  I have a HP Pavilion Touchsmart Sleekbook, number of product C7F17AV, with Windows 8.

  Thank you for your response.

  There are some options that pop up on the HP Support Installation Wizard homepage. All that the grayed out options is as well?

• HP Support Assistant unable to complete downloading updates of Compaq Presario CQ60-206US

  Made a recovery using system recovery discs and the newly installed DVD player jumped during just before disc one was through. I closed and tighten the screw for DVD player and on disc 1.

  I did a sytem recovery before on this laptop and no problems. This time I can't even open the Support Wizard.

  The architecture is 32 bits.  I'm sorry I can't be more helpful, but this isn't really my field.  I wish you only good luck to find someone who can actually help, not to mention that inviting you to recover again.

• HP Support Assistant not to install updates

  I downloaded my updates via the Help Assistant, but when I see the history it shows that he has yet to complete installation. Several times I've postponed the help Wizard restarts. This is how he shows me. Please help me.

  Viraj

  

  

  DV7-6163us, windows 7 Home premium 64-bit, 6 GB ram, i7 proccessor.

  Thank you for the information Ashish!  When you try to install from here, what are your results?  Please specify how it does not work for you.  If it is not installed, or does it install fine, just not work?

  Thank you!

• Windows Update error Code 80070005 - unable to check updates

  original title: Windows Update 80070005 error Code

  When I start my computer I get a message at the bottom right, saying "Windows cannot check for updates. When I go to Windows Update and click on "check for updates" I get error Code 80070005 Windows Update encountered an unknown error.   I read some of the threads here, but I can't have things work as they should be.  For any help or suggestion would be greatly appreciated!

  Hello

  One of the reasons for the error 80070005 is caused by software running on your computer security.

  Temporarily disable the security software on the computer and see if that makes a difference.

  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

  Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

• HP ENVY all-in-one 24-n075na: HP Support Assistant

  Hello - I just bought a 24-n075na. HP Support Assistant repeatedly wants to update the following prodcuts
  
  "HP display OSD".
  "Intel Wireless Display.
  
  & then wants to restart.

  Hi@Lafrowda

  Thank you for visiting the HP Forums . One-stop shop for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  Assistant Support HP several times the same update driver. Is this fair?

  I will definitely help you.

  You can try the steps from the link below and check if that helps.

  http://HP.care/2dyipUE

  If this does not help, then uninstall wizard support from programs and features in Control Panel.

  Download the latest HP Support Assistant from the link below and check if it works very well.

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html

  Let me know if this helped

  Resolv_S

  Happy to help you. I work for HP
  
  Please click "Accept as Solution" if you feel my post solved your problem, it will help others find the solution.
  Click on ' Bravo Thumbs Up ' to say 'Thank you' to help!

• HP 15 Notebook PC TS: hp support assistant

  My laptop is about a month old.  My HP support assistant said I've updated, but it will never be done download.  It connects to the HP Server and then everything just never finished downloading.  I uninstalled HP Support Assistant and reinstalled.  Now, he shows even more updated, but just hangs there doing nothing.  Any ideas?

  Hi @horseles,

  Thank you for the update.

  I am very glad that you were able to solve your problem.

  If you believe that my post helped you please choose an accepted solution to help others.

  Have a great day!