HP ENVY 17-j013cl: LCD including Kit screws hinge screws-Envy 17-j013cl

Is it possible to point me in the right direction to get the screw in replacement for my Envy 17 - jo13cl so that I don't take no chance when I get my new hinges installed? (Received courtesy of Shaun, Manager of cases in an HP support) I looked in the manual of Maintenance HP Envy 17 and it just lists a number for a screw as 720260-001 kit, but it does not say whether or not it is all-inclusive. I saw screw on the line kits, but some say that they do not include the screws for the hinges of the LCD, which is what I most need. Thanks for any help anyone can offer.

Gary Nordmeyer

Hi @gnordmeyer2039,

Thank you for your query.

I understand that your case manager took provisions get screw replacement for your computer laptop 17-j013cl of envy and ask yourself if the screw kit includes hinges of the screen.  As befits a complete kit, I guess that it will contain these screws.  As you said the description does not specify what is exactly included.

When I looked at the maintenance and service guide, I noticed that the hinges of the screen have a separate part number 720238-001.  Please note Chapter 3, page 3, section 28.  HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY 17 Notebook computer Touchsmart Maintenance and Service of Guide.  You can communicate with your case manager to clarify the matter.

Please keep me updated on the outcome.

Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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