HP Envy 17J-184nr: upgrade Windows 10

I upgraded my pc to win10 following the publication of Ms. I got recently a factory zero because the HP fingerprint reader did not. However, the PC doesn't have the upgrade again. I get a message that says update cannot be installed.  I'm now back to win 8.1. Can someone advise please?

Alister

When the upgrade of Win10 first came out, there was a lot of situations where their compatibility assessment tool could not detect hardware conflict, driver or software and over by people who have improved with corrupted machines.  My HP laptop was one of them and necessary restoration of HP recovery media to operate again.

In nearly two months since that time, MS was the revision of their upgrade tool, and now, it will prevent upgrade devices if this will eventually cause problems.  An example of this is the material which will not work in Win10, because there is no drivers for it - your fingerprint reader is an excellent example of this.

If you do not need drive, which might work uses the tool of creation of media to do the upgrade and select upgrade this PC: 10 Windows Installer using the media - Windows help authoring tool

But then, because MS is updated which regularly, too, she also could not allow the upgrade.

IF that's true, all you can do is to regularly check the Support page from HP for your PC to see if there is no driver fingerprint Win10 for her yet.

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