HP Envy 360: Computer support only in standby mode or closed

I bought my Hp envy laptop 360 at Best Buy about a week ago. It was a purchase box open because he was in almost perfect condition. I tried to charge but it only charges when it is in "sleep" or be closed. When I plug it in all its there a white light and the days of battery connected. do not load. But when I close it has an orange light and a few hours later, it is fully charged. I assumed I had a bad battery, but I ran a battery test and it said that my battery was fine. Because it loads when closed I assumed that was a frame I could just pass, but I don't know what to do.

Hello Leroyfour,

Please try with the system restore I think who should help you with the issue.

Steps to do a system restore

  1. Open the Reset this PC. Go to start > settings > Update & security > recovery, and then click Start under Reset this PC.
  2. Reset Windows 10, but save your files. On the next screen, click on keep my files and follow the on-screen instructions to reset Windows 10.
  3. Reset the PC in safe mode.

Concerning
SATISHP4

Click on icon "thumbs up" If the question is answered and resolved.

Tags: Notebooks

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