HP Envy 4500 - 0X83C0000A error message

In the evening, we had this error message on our printer with the power button blinks for awhile and can't reset it.  I tried to turn on & off the power.  (power directly into the Jack cable).  I also tried conecting usb cord for computer rather than wireless.  I know that I need to replace the ink but may not move the ink holder thingees as the error message is still there and so no other buttons work.  Can someone help me please?  Thanks, Anna

Welcome to the forums @annaj  ,

I understand your cart is stuck and the printer shows an error code. I have some suggestions for you that might help.

Try to update the firmware on the printer. If you cannot upgrade from the front panel of the printer due to the error, you can try to plug a USB cable and update.

Get the latest Firmware and updates

Printer drivers HP ENVY 4500 e-all-in-one (For a USB update, click on your OS, firmware and download)

Try the steps here for a jam in transport:

A Message appears 'Transport Jam' on the control panel

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

Thanks for posting in the community. I wish you a fantastic day

Tags: HP Printers

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