HP Envy 5532 Printing green lines across the page when scanning in color

Hi, I'm Green striped wallpaper is the best way to describe it, when I scan a document color the entire page has this striped background green and the image being analyzed. The printer is around the age of 18 months.

I tried all the diagnostic tools that are available through the printer, nothing seems to clear it.

Any suggestions?

Hey @thelentons,

Welcome to the HP forums! I hope you enjoy your stay here.

I understand that your e-all-in-one printer of 5532 Envy is scanning with green lines. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet , not a surge protector. Once it's done remove any paper flat from the printer and turn the printer off, then on again. Finally we will try to make a copy. If the copy has lines so you have a hardware problem. If you are able to make a copy without lines so you can have a software problem.

If you have a hardware problem

While the printer is turned on remove the cable at the back of the printer for a minute, turn on the printer and try to make a copy.

If the copy always has lines in it then we will make a factory reset the printer. I'll send you some pointers on how to do so shortly in a private message.

If after the reset you still have lines in print then the printer needs to be replaced. You can contact HP support by clicking here and filling out the form below.

If you have a software problem

I can provide you with more information, but I need to know what operating system is on your computer. If you are not sure what your operating system is you can click here to find. Please let me know what you use, and I'll be better able to help you.

I hope this solves your problem of copy and wish you a nice day!

If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

Tags: HP Printers

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