HP ENVY 5660: My printer cannot connect to Web services

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  First of all thanks for your help. I solved my problem. After that I sent this message that I've updated my firmware printers and that does not solve the problem. I called HP customer service and they help me. We have solved the problem. My router was the reason for my problem. When I reset to factory settings, the problem disappeared. Thanks anyway. I want to share my solution. Maybe it helps others.

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  After a pratting very long on this labyrinthine web site, I was allowed to telephone support. The solution has been offered instantly, which suggests that it is certainly not unusual. Here's what to do:

  1 assuming you can communicate with your printer, open its IP address in the browser.

  2. Select the tab 'network '.

  3. Select "network address (IP)" in the list on the left.

  4. enter 8.8.8.8 as the preferred manual server.

  5. enter 8.8.4.4 as auxiliary manual DNS server.

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  Welcome to the Forum from HP Support. I hope you're well @Amchad!

  I read on the web-services and wanted to stop doing you to share my suggestions.

  As of September 1, 2016, Web Services stop working and are no longer supported on some printers. I'm afraid that your printer is on the list and therefore not compatible with web services. The function ePrint and other web services are not available on this printer.

  Please check the details here: http://hp.care/2eKfeK2

  As an alternative to HP ePrint, go to Google Cloud Print (in English) to set up your printer as printer 'classic' to use Google Cloud print with your printer.

  Hope that answers your questions. Let me know!

  See you soon

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• 7520e HP photosmart all-in-one: 7520e photosmart printer, does not connect to web services

  My printer was working fine, I share wireless between your desktop 8.1 windows 64-bit, windows 7 64 bit desktop and a windows 8.1 64-bit laptop, the latter is rarely used although it remains connected.

  Now, for some reason, my printer cannot connect to web services, it says an error has occurred, but you may still be able to use some of our services.

  I can connect to e print without any problems and it is connected to my network and wireless, I managed to send faxes, but only from the top of the charger of my printer page and not my computer, but at least it works, I can do a sheet of coverage since the fax software.

  Is this one of printers who had a few apps taken away from him? If so, this may be the problem with the web services.

  I uninstalled my software to print several times and re installed as has a HP technician but still no luck.

  Any ideas please.

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  Hello @emma22,

  Appreciate your efforts.

  Please check the picture below:

  

  Go to printer EWS - network - wireless - IpV4

  Click the manual IP address - suggest a manual IP address.

  Select the manual DNS, then choose 8.8.8.8 and 8.8.4.4

  Save the settings.

  Let me know how it goes.

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP Envy 7645: Envy 7645 unable to connect to web services

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  I tried the things:

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  Checked the wireless connectivity by connecting to the Server Web Embeded printers

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  Connected to the https://www.hpconnected.com website

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  Any help would be appreciated.

  Hello treadwayl,

  Welcome to the Forums of HP Support!

  Thanks for putting the time in to a very informative post on the ENVY of 7645 being is not able to connect to Web Services. When you try, what is the exact error or the message?

  I want to try the DNS of: Server DNS main = 209.244.0.3 & secondary DNS server = 209.244.0.4

  Reboot the router and the printer, then try again to connect.

  Let me know the out come, soon.

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  I wish I could ePrint.  I use my wireless (Apple's Time Capsule) and I am able to print wirelessly on my Photosmart 7515.  The printer is connected to the wireless network.  BUT Web services will not work and ePrint now does not work (it worked when I first set up the printer, but is no longer works).

  Troubleshooting page here used on... off site and return on internet connection and printer from the console, then on to connect to Web services, somehow that had been extinguished, but has not been highlighted by one of the errors provided, lit, which allowed ePrint and then after waiting a few minutes while pending jobs do not print , he returned to cancel the manual DNS entry proposed in the above posts and chose automatic DNS.  Immediately the ePrint and printed elements works now.

  Thank you.

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  Original title: Windows Store-downloads

  Try the troubleshooting steps below after completing the methods provided by Vinodh.V

  Method 1: Make sure that the Date and the time is accurate

  Open quick run (Windows key + R)
  Type timedate.cpl , and then click OK
  Click the Internet time tab

  Click change settings

  Click update now , and then click OK once the time is Sync

  Method 2: The problem may be caused by the Proxy settings

  If you use a Proxy

  Press the Windows key + X to open the Menu power user
  Click prompt (admin)
  Of that type the below command and press enter

  netsh winhttp import proxy source = ie

  If this does not work, you can reset the proxy settings using below command

  netsh winhttp reset proxy

  3:Fix Windows Update method

  Running Windows Update troubleshooting tool can solve some problems.

  Open Control Panel

  Click on find and fix problems under system and security in category view (or) click on Troubleshooting if you have large icons or small icons view

  Select the fixed problems with Windows update.

  Select Next and then click Finish when the process is complete

  Method 4: Search for the latest Windows updates

  Open quick run (Windows key + R)
  Type wuapp , and then click OK
  Click check updates
  Download and install all pending updates.
  Restart the computer

  Method 4: perform the Scan SFC

  Press the Windows key + X to open the Menu power user
  Click prompt (admin)
  Type in the command, and then press on enter

  SFC/scannow

  Method 5: Upgrade to the Local account and switch it to the Microsoft account

  To switch to local accounts

  Press the Windows key + C to open the bar of charms
  Click settings
  Click change PC settings
  Click USERS or accounts
  Click on your account
  Click Disconnect
  Enter the current user password and click Next
  Click sign out and finishing
  Log on to the user account

  To switch to the Microsoft account

  Press the Windows key + C to open the bar of charms
  Click settings
  Click change PC settings
  Click USERS or accounts
  Click to connect to a Microsoft account
  Enter the current password
  Enter the password of the Microsoft account and click Next
  Click switch

• PhotoSmart 7520 does not connect to "Web Services"

  My new PhotoSmart 7520 eAll-in-one printer will not connect to the "web services" today. Yesterday all top and work without any problem. Any app I try, it gives me the same error message.

  I run Win XP, the computer is connected to a wireless router with LAN feature. My printer is connected through the LAN. It was working fine yesterday. I did no changes since last night my computer system.

  I'm and turned on the printer and went to print simple Crusaders and received the message that it cannot connect to the 'Web Services '. Sever after tests, I check wireless settings and it shows that it works with an excellent signal strength. The Mac address shows as does the correct IP address for the printer.

  I checked my router to see if she was talking to the printer and everything was correct and functional. He showed increased activity with the printer wireless and work, the IP and Mac addresses were both correct.

  I followed several statements of SUPPORT from HP on the withdrawal and the reactivation of the Web abuse and got a print both times I tried it.

  Just before I downloaded HP Print and Scan, a small icon doctor appeared in the system tray in the lower right by saying that the computer analysis was not available. I ran the program doctor and ran the fixes to scan and print. The small icon disappeared, but I don't know what has been corrected.

  I turned the printer and on again at least twice. And I ran twice wireless configuration software.

  I can always connect to web services. I didn't have this problem when I set up the new printer Saturday. It worked fine until this morning.

  I'm not having any problem connecting to Internet with other software.

  We will define a static IP address and (most importanly) an external DNS for the printer:
  
  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Enter the IP of your router (on the Page of the Network Config) for the gateway.
  -Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  -Click 'apply '.
  
  Now, stop the router and printer, start the router, wait, and then start printing.
  
  After that, you will have to redo 'Add printer' using the new IP address.

• Scanning: Unable to connect error Web Services

  My specific error is not listed:
  Server connection error: unable to connect to Web Services. Confirm access to the Internet, and then try again.
  This error keeps popping up when I try to scan a document from the printer to the PC, even though I'm connected wireless to the internet and you can print wireless from all devices. I use this scan function every day, and this error occur every two weeks. Cannot find how to fix it. Have tried rebooting with no luck.

  Thanks - we actually ended up contacting HP because I needed to operate as soon as POSSIBLE for my business. They we had to do something similar to what you suggested and I saved your instructions if we receive this error in the future. Thank you for coming back with me!

• I get "unable to connect to web services" when trying to use them.

  I bought a HP Envy 114.  I've connected to the network and can not print from multiple computers without problem.  When you attempt to connect and allow web services he asks me to accept the terms, then 'check' of product updates.  He always comes up saying "unable to connect to web services.  Confirm access to the internet, and then try again. ».  I set up the wireless and it diesplays the network name and IP address.  I don't know what else to try at this point.  After that, there is no help, I just keep getting sent in circles.

  It took a couple times but it seems to work perfectly.  Thanks for your help.

• Photosmart HP 7520: HP Photosmart 7520 does not connect to web services

  My printer suddenly stopped connecting to the Web Services a month ago. I had already used web services successfully for two years, then my computer infected with malware and ruined a lot of things. I guess that it also affected the printer since it is at the same time ceases to function properly. I can print wireless very well all of my devices, but doesn't connect things like regular printable.
  
  I tried restaring the printer and the restoration of the default network printer. I also tried the steps listed in this forum http://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Photosmart-7520-unable-to-connect-to-Web-Services/td...

  Hello

  Apologies for jumping!

  For the Photosmart 7520, the latest firmware must be installed in order to maintain a connection to Web Services.

  The firmware can be installed on any Windows PC via the following link:

  http://support.HP.com/us-en/drivers/selfservice/swdetails/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/model/5199462/swItemId/OJ-113641-5

  Kind regards

  Shlomi