HP Envy - battery - charge only to 50% (brand new!)

  • Model: m6-1225dx
  • SKU: 7703056
  • HP - ENVY 15.6 "laptop
  • Windows 8

Hello! I hope someone can provide some guidance. I have seen a lot of useful information on these cards, especially on this issue, but I think mine is a bit tricky...

I bought a new HP Envy Monday (today is Wednesday) and I noticed that the battery is charged at 50% (the battery icon, when you go over it, says 50% load)

I found this curious, because I got the battery plugged for more than 8 hours.

I made sure the strings have been correctly connected, removed and added to the battery, etc.. I found some additional information and checked the battery HP using HP Support system, and he says that the battery must be replaced. This test is accurate? I have to really replace a battery for a laptop brand new?

Should I try another test before asking for a new battery? Thank you in advance for your help!

-M.T.

Hello

It certainly seems that the machine comes with a defective battery, so my best advice would be to return the laptop (not only the battery) to the retailer you bought it and get a replacement.

Best regards

DP - K

Tags: Notebooks

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