HP ENVY, Bluetooth and Windows 8.1 (2919355 KB)

Computer: HP ENVY 15-j159

OS: Windows 8.1 (64-bit)

Bluetooth adapter: no idea, same local HP support had no idea.

Problem is that Bluetooth stopped working when the update of spring for Windows 8.1 has been installed. It works perfectly with 8.1 before the update. Now I can't really find a Bluetooth Device Manager device and there is a malfunction "unidentified USB device' instead - which is more than what the computer contains indeed so I am betting it is in fact the Bluetooth for some odd reason."

The odd USB device information just in case it might be relevant:

Port_ #0005.Hub_ #0003

Device stopped because it reported an error (Code 43).

A request for the USB device descriptor has failed.

I had the thing in support of Bluetooth manual auto (services.msc) but it changed nothing.

I can currently see the Bluetooth 'switch' in the tab 'airplane mode' settings of the computer where it is greyd out and can not be displayed/hidden.

What has been done - KB 2919355 has been restored, and the USB 'broken' remained, however, after having disconnected and restarted, I was able to restore the Bluetooth feature however that without Microsoft KB 2919355 update. Given that Microsoft clearly indicates that the update in question is essential and mandatory for other updates I reapplied it and as expected even once, he stopped working Bluetooth. So while the finger is clearly pointing the MS I wondered if one had seen intelligent to offer.

OK, move forward!

I removed the faulty USB device (which, in fact, did not exist) and also the wireless dual band of Device Manager. And then reinstalled fresh drivers that I had downloaded before you remove the wireless device. And done, Bluetooth & WLAN are both now work (apparently) very well on Windows 8.1 and KB 2919355 - and weird USB device malfunction has disappeared as well.

Tags: Notebooks

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