HP Envy m6-1205dx fails to start

Hello

I have a HP Envy m6-1205dx which I bought about 4 weeks ago and it worked perfectly. I used it yesterday and the laptop shut down suddenly. There are no fan noise, no message on the screen or without blue LEDs flashing on the front of the laptop. The only light I see is the light of the LED on the side to show that charge. The LED is white, so I assume that the battery is fully charged. I tried a hard reset by removing the battery and pressing the power button for at least 15 seconds and using the AC adapter without the battery and it still doesn't work. I think I was the only unlucky to get a faulty portable computer. I hope you can give me help.

Thank you.

Hello

That sounds like a hardware failure, your best options are either to return the machine to the retailer you bought it and have replaced the laptop - if you can do this can depend on the time elapsed since the purchase and where you live in the world.

Otherwise, you should contact HP and arrange for the laptop repaired under warranty.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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