HP ENVY Phoenix 860-008na: Prob start with plug headphone

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• HP ENVY Phoenix 860-008na: HP ENVY Phoenix 860-008na

  Recently purchased the

  HP ENVY Phoenix 860-008na

  had a little look inside with the side panel removed.

  noticed its NOT cooled liquid

  his cooled by fan and radiator with heat pipes in copper,

  is this normal, anyone else noticed?

  Thanks guys,.

  system specifications are,

  Intel Core i7 6700 Skylake @3. 4 Ghz to 4 Ghz

  16 GB DDR4 RAM

  2 TB HDD & 128 GB SSD storage

  GTX980Ti 6 GB GDDR5 NVIDIA

  Windows 10

  Yes.

  It's normal.

  It is not advertised as being shipped with H2O cooling.

  http://store.HP.com/UKStore/merch/product.aspx?ID=N8X66EA & opt = Abu & salt = DTP

• HP ENVY Phoenix 860-008na: removal of the bracket for graphics card?

  system specifications are,

  Intel Core i7 6700 Skylake @3. 4 Ghz to 4 Ghz

  16 GB DDR4 RAM

  2 TB HDD & 128 GB SSD storage

  GTX980Ti 6 GB GDDR5 NVIDIA

  Windows 10

  just wondering if its ok to remove the mounting bracket that is attached to the graphics card to get the best air circulation

  is it right in place for shipping?

  Thank you

  Hi there @junior19805,

  Welcome to the Forums of HP Support!  I understand that you ask a withdrawal of the graphics card of mounting brackets for better circulation of air.  I'm happy to help you with this.

  There are a few problems with this. First support firmly maintains the card in place in its decision to maintain a good connection and prevent the flow of the socket. Second, although it may seem intuitive abduction, counter to the back plate of the computer can actually hinder the cooling system, as the positioning of various fans and admission of eaves, are often designed to channel air flow, so it travels on the components that most need cooling.

  All that being said, you can always try it and see if there is an improvement in your case, but the possibility of a graphic intermittent connection is going to be a matter of concern

  Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

• HP ENVY Phoenix 860-078na: adding a second graphics card for HP ENVY Phoenix 860-078na

  I think to buy a HP ENVY Phoenix 860-078na and I was wondering if it is able to take a second graphics card and can accommodate a Corsair H60 liquid CPU Cooler. Thank you

  Felix, welcome to the forum.

  There is only one PCI Express x 16 (Genesis 3) slot for a video card.  With respect to liquid cooling, medium size case do not have a lot of space.  I have a Phoenix 860-170VR with an R9-390 X video card and it is extremely tight.  However, having said that, I think you wouldl be pleasantly surprised by the way the computer will be with existing components.  I can play COD series on the best settings.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP envy phoenix 860-170vr: errors

  I just got this desktop, hp Envy Phoenix 860-170vr and I have any other problems. Dozens of error messages and I can not use more then 5 minutes and it stops any kernel or another error. I received many mistakes, including the failure of the core of the security check, kmode exception unhandled etc etc... I have also the screen flashes and the conputer all freezes contastly. Help?

  dawn101

  I read your post about the problems with your new HP PC and wanted to help.
  
  You should not have problems with a PC this new.
  
  While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
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• HP Envy Phoenix 860-112nf: information for HP Envy Phoenix 860-112nf HW

  Hello

  I need detailed HW utilisateur5 my HP Envy Phoenix 860-112nf

  I need certain information such as:

  -What type of module of memory is necessary to upgrade to 16 GB?

  -Which USB ports are 2.0 or 3.0

  -are there an IDE port to plug the old hard drive from my PC failed?

  Very surprised that HP Envy Phoenix 860-112nf is delivered without documentation, not yet available on the site of HP...

  Hello

  1 RAM info:

  Memory upgrade information

  • Dual channel memory architecture

• HP Envy Phoenix 860-000np: How do enable you virtualization in the Bios

  Hi, can someone tell me how to enable virtualization in the bios on my Phoenix 860-000.

  When I access the bios Setup there is no option to set the State of Intel VT technology.

  Hello

  Looking at the bios of your PC Simulator, the option must be located on the Security tab. The system security.

  Kind regards

  DP - K

• HP Envy Phoenix 860-010: How can I use a third monitor HP Envy Phoenix 860-010

  I was happily running two monitors since I got this computer in April 2016, a monitor connected to the HDMI port and the other to the NVIDIA GTX 960 card DVI port.  This card supports four maximum monitors.  It has 1 DVI, 1 HDMI and 3 DisplayPort connections.

  Note on the model 860-010, you can't use both ports HDMI vertical marked HDMI 1 and HDMI 2.  They are not active in this model.  They only work with the smaller models that use the integrated graphics card.  This model has the dedicated graphics card, then only the ports on the card are active.  (That does not match the Support of HP and I confirmed by experience).

  Now, I need to connect a third monitor that has VGA and DVI ports.  My only option is to connect it to one of the DisplayPort ports on the map with an adapter.  I contacted the support NVIDIA and they told me that is a * active * or * passive adapter works with this card.

  So I bought a DVI DisplayPort passive adapter cable / and connected the third monitor to one of the DisplayPorts.

  When I start, the start screen appears on my screen of third but it signals an error specified, says it cannot start Windows, and proposes to recover my system back to a restore point, which I of course refuses.  I tried various advanced troubleshooting options, two different ports, DisplayPort and two different DVI monitors with the same results each time.  When I disconnect the third screen, the computer is back to normal and starts very well.

  My third monitor is obviously able to display stuff through this link because the splash screen and the different screens of the error and recovery see here, and I can use my mouse to interact with these screens.

  The screen message error file C:\windows\System32\Logfiles\Srt\SrtTrail.txt newspaper references.  This file reports the following error:

  Root cause found:
  ---------------------------
  Unknown error checking: bugcheck 3B. settings = 0xc0000005, 0xfffff80181a107b3, 0xffffd000cc9f60b0, 0 x 0.

  I tried to look this error online and got no useful success.

  Someone knows how to do a third DVI (or HDMI) to monitor work on this model?

  Confirmed that my problem was a bad DisplayPort passive adapter DVI cable.

  I got the third monitor working by getting a Plugable Active adapter DisplayPort to HDMI for $19.95 and one of my existing monitors to use its DVI port to HDMI switching use.  Then I connected the third monitor, which has DVI and VGA connections on my computer with a DVI cable.

  Now, all three monitors are working fine.

• HP Envy Phoenix 860se-100: required power for DVD cable drive on Envy Phoenix 860

  I recently bought a Phoenix of envy and the first task was to cut the power of 500w and replace it with a bigger 80 more platinum supply (EVGA Supernova 750w P2). I have a 980ti video card and added a few SSDs that require the increased power.

  While it is installed and works well, the Endowment had a [what I have now learned to know as] sata mini connector for power to the DVD player. Naturally my new power supply do not have that.

  Best I can tell is to get something like this: http://www.amazon.com/gp/product/B009JXKQ9O?keywords=mini%20sata%20adapter & qid = 1458574748 & ref_ = sr_1 _... (although I have will probably want it a little longer)

  This should allow me to connect the sata and power from the motherboard. So my question is that correct?

  Or something like that might work also, http://www.amazon.com/Syba-Cable-Molex-Adapter-CL-CAB40042/dp/B005BCNAWM/ref=sr_1_1?ie=UTF8 & qid = 1458...

  I guess that this connects to my diet?

  I bought a cable mini sata (6 pins) on ebay for a few dollars. Solved the problem. Subsequently my brother mentioned that the electricity company probably would send me a free.
  
  500 watts was barely sufficient to manage the graphics card processor and 980ti. I don't want a bill of $600 to replace my card because the power supply has failed. Not to mention that it is more than 10% more efficient.
  
  Thanks for the reply.

• HP Envy Phoenix 860-019: turn out the lights on the Tower

  Is it possible to turn off the multicolored lights on the Tower without having to open the Tower?  I don't really have the experience and the know-how to start sleeping inside a computer tower.

  @Sweeney139, welcome to the forum.

  No, there is no way to turn off the lights.  At this point, HP did not have this option available.  I had a Phoenix at the beginning and I couldn't even turn them off inside the case.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP ENVY Phoenix 860-000nd: cannot change bios Phoenix language - utility Configuration BIOS HP - HP ENVY 860-000nd

  Hello

  trying to change the language of the BIOS, the Bios HP Configuration utility, but get the error code 6 - access denied (failed due to permissions of the BIOS).

  BIOS version is vA0.08 THI.

  I can read (get) successfully, but cannot change any settings... tried to change other settings to no avail.

  What Miss me? Should I first set a password?

  Hi there @mucckki,

  Welcome to the Forums of HP Support!  I understand that you want to change the BIOS language on your system in current Dutch English.  I'm happy to help you with this.

  Was the Dutch language that the BIOS was set to out of the box or he later changed in Dutch?

  If original default systems was English, you can try to look at the motherboard of your system guide. HP and Compaq Desktop PCs - specifications of the motherboard, Thimphu. At the bottom of the page is an indicator for the riders for the BIOS and CMOS password. If your default language was English, you can use the jumper to clear the current CMOS settings, including language.

  Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

• HP envy phoenix 860-160se: what is the window on the top of the Phoenix envy 860 for?

  The glass on the top of the computer has two lables the left is Bang & olufsen, on the desire to right.

  What is this window for?

  Hello

  For the labels as you can see it. He tells you he is a machine of class envy and it has the audio system Bang Olufsen &.

  I hope this helps.

• WANT to 860-008na Phoenix: don't WANT to all new Phoenix 860-008na no video output

  HI, I have unboxed a new PC today and he goes off and turn it on. However, I can not any video signal to you sign up on a monitor. I tried HDMI and DVI on 2 different monitors - no signal.  Any ideas please?

  Thanks again - good advice.

  No obvious loose connection, so I think that's a matter of 'Return to HP' for a replacement.

  Sad - it should be a good piece of kit

  I appreciate you trying.

  Thread closed.

• HP ENVY X 360: HP ENVY X 360 (do not start without plugged)

  Hello

  I use HP ENVY X 360 for a few months and his works fine.

  I am facing this problem since today morning, the machine does not start without connecting the AC adapter.

  whenever I start the machine the bettery is 0%

  After the windows starts the bettery starts to load.

  I loaded the bettery to 10% and then shut down the PC to check the question, but it does not started without AC adapter.

  I diagnosed the better BIOS and its past. Please guide what should I do?

  Hello @FarhanSamad,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

  I read your post about the battery issue and wanted to help you!

  For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
  How can I find my model number or product number?

  In the meantime, please consult the following documents and let me know how it goes:

  HP laptops - test and calibrate the battery (Windows 10)

  HP laptops - battery not power Notebook or hold a Charge

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Problem with plug headphones Envy 15-j035

  Hello I have a problem with my laptop when you use regardless of the helmet on the speakers. During the singing of other frequencies are partially cut, so when lisstening to some song then the volume varies continuously with the voice singing is amplified and when there is no song then the music played is normal. I tried to get him dirty with beats audio setteings turnde them on and again but still the same problem. Very annoying. Is it possible to uninstall the drivres copletly because I think pilots own beats and intels together to ruin everything. Also devices audio bluetooth are not working only some comes from its cracing. I Heve tried windows media advice but they don t allow. Also I have the latest HP drivers and using the update of victory. 8.1.

  Waiting for response.

  Hi Ahvipardik,

  I understand you're having audio problems with your HP ENVY 15-j035eo laptop. This package contains the driver which allows the Audio IDT high definition (HD).

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1&cc=us&DLC=en&LC=en&OS=4158&product=5451062&sw_lang=

  I hope this helps.

  Thank you.