HP Envy: System recovery process

I've recently encountered problems with my machine HP Envy starts is not on Windows 10.  After many attempts to make it work, I finally gave up and decided to restore the device to factory settings by using the system recovery USB stick I created.  The machine was bought with windows 8, and I have upgraded to windows 10 before creating the system recovery disk.  Not sure if it is a factor or not.

The recovery process has failed three times.  He could get to the final step to restart the machine after copying the files on the hard drive and just hang out.  Finally on the fourth attempt that it seemed to work, since I have done to the Windows login screen (it looks like a Windows 8 connection for me).

My problem is that the Windows login screen goes straight to the 'user', and asked a username / password.  I expect since I restore to factory settings it would allow me to create a new user, but this option is not available.  The only sign in options must use a local account (and of course there is no account since it is now a new machine), or to log in using my Microsoft account.  Neither work.  Very frustrating.

Someone has experienced this problem when you perform a restore to the factory settings?

Is there anyway to connect as long as administrator on a new machine so I can create a user?

It is a known problem that doesn't happen very often.

I have recommended to perform the recovery of images an other factory.

Is your office still under warranty?

Check the status of your warranty here.

Tags: HP Desktops

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