HP Envy Touchsmart Sleekbook 4: HP Envy Touchsmart Sleekbook 4 memory update will see 16 GB of RAM

I purc hased and installed 16 GB of RAM in both slots of memory available. Only 8 GB is visible (updated 4 GB). The HP Envy Sleekbook Maintenance and Service Guide HP Envy TouchSmart c03599931.pdf says on page 2 that the system supports 16 GB of RAM. When I go into the BIOS Setup, I can not change the amount of memory, which only shows 8 GB. How can I see all the 16GB?

BIOS options are not editable, for those who do not help. I did remove the lower cover, reinstall the DIMM modules, and that seems to have solved the problem. Thank you!

Tags: Notebooks

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