Envy Touchsmart Windows 8.1 update 15-j05cl - black screen
Have a HP Touchsmart, envy 15-j057cl. I can't upgrade to Windows 8.1. I did the following:
1 installed all windows updates.
2 went to HP support for machine page and installed all the drivers.
3. don't run Windows - no problem identified compatibility Manager.
4 deleted Norton preinstaled. No antivirus software is enabled.
5. attempt to update the Windows store.
6. black screen.
Back in Windows 8. Windows has reported various attempts through error messages, including:
0xc1900101 - 0x3000D
Then-
1. drivers for bluetooth and Ralink wifi disabled
2 attempt 8.1 windows update of windows store
3 black Screen
Back in windows 8
I tried very hard to make sure I've gotten all the latest drivers and BIOS, including the chipset drivers. I have not installed any other software. I also disabled any driver that I can not have everything while the update fails.
I need to get back to work. Any thoughts?
Thank you...
The saga continued, but it had a happy ending.
On the advice of the HP support, I uninstalled the driver Intel HD, booted safe mode and then tried the Windows 8.1 update. This time the update completed, but he returned to the black screen when I tried to install version 8.1 of Intel HD display driver. At this time, of course, it wasn't able to go back to Windows 8.0, so I had to completely reinstall the operating system from scratch. Good thing, I had all my saved data.
After this experience, I gave up for a while, but he contacted the HP support to express my displeasure. I went to a case manager, who contacted me the HP SmartFriend support.
Today, we did an update of the BIOS. This new version of the BIOS F.53, just released on March 10, 2014 (after I had made my last attempt to make the update). After updating the BIOS, I have successfully completed update 8.1 Win. I then checked to make sure I had the latest version of the Intel HD Display Adapter driver and I did. Actually, the pilot that is displayed on the page for the driver for my machine was older than the version I have installed. So far so good.
It seems that the solution to the problem was for HP to do a BIOS update.
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