HP envy120e: 120th copy of hp envy

My printer will not copy nor will scan. The copies are all black or full of color as the preview for the scanning lines.

Hiwever printing of the laptop is ok.

What can I do?

Thank you mnay

Brian

Welcome to the HP Forums

@BJChapman,

I came across your post on the issue scan that you face when using your craving for 120, and I wanted to share my suggestions in pop. As you can perform copies or analysis, it could be a failed scanner unit. Try the link below and see if the troubleshooting steps to help. If this is not the case, contact HP to see on a replacement printer.

Displays a 'Scanner failure' Message

Tip: make sure that the printer is plugged directly into a wall jack, avoiding bars and surge arresters.

If you have trouble with the steps, let me know and I'll do my best to help.

Click the thumbs below up to say 'Thank you' & the 'accept as Solution"If the problem is resolved, please and thank you!

All the best,

Contact HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

Tags: HP Printers

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