Envy 5540: Envy 5540 problem copying

If I make a copy on my envy of 5540 just printer continues to say 'Copying' and nothing happens.  When I turn the printer off / on and select copy, the printer then print the document.  Why should I be able to turn off / turn on the printer to make a copy?  How can I solve this problem?

I solved the problem of the copy to myself.  I went in on the printer and set parameter to update the software via my router HP and donloaded the latest HP software.  Problem solved.

Tags: HP Printers

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