HP ePrint iOS app is no longer find Photosmart C4780 after app update

I have a HP Photosmart C4780 connected via WiFi to my network, but unfortunately it is not supported by AirPrint on iDevices.

So, I was working with HP ePrint home & Biz iOS app (version 4.1), which has been very useful to me because he found the printer and allowed me to print from my iPad/iPhone.

Today I have updated the app on my iPhone to version 5 (now simply called 'HP ePrint' in the App Store) and after the update, the new version is not my Photosmart C4780. I did the Activation thing on the iPhone, as it has been asked to refresh the list of printer on my network in the all tab, but after refresh no printer is found.

Still I have the old 4.1 on my iPad (and if everything goes well in my iTunes library) and is the printer, I guess, through MSDN because it shows the name specified for this parameter.

So, the question is: have you abandoned support of Photosmart C4780 under version 5.0 HP ePrint iOS app? If so, why did ' t you this properly informed about the application up-to-date descriptive text in the App Store? A message like "some printers are not supported over ' would be helpul.

If HP ePrint should find the Photosmart C4700 series printers and it is a question, how to proceed from here?

Thank you.

Kenny,

Thanks for your update.

I tried restart before (I found this same "action plan" in another thread), but it didn't work, so I removed the app. Later with the 5.0.2 update I installed again the HP ePrint back once again and it worked. However sometimes when I open the app the point in the remains of the gray label and never turns green.

Now that you mentioned the reboot, I rebooted my iPhone and my C4780 shows the green dot. But I don't know if that'll keep green whenever I need. I will continue to check and see.

What makes me confident on the app update 5.x, it is that this kind of hassle should never with old HP ePrint home & version Biz (4.x), I keep in my iPad.

I will continue to work with both versions of the app on my iPhone (5.x) and iPad (4.x) and see how it goes. I really hope that last updated works better, as 5.x is a nice update.

Tags: HP Printers

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