HP g5000 system recovery disk fails 1002

Hello

My frends daughter took the computer hp laptop in America and then the hard drive failed with no recovery disc, she went to a repair centre and had a new fixed hard drive.

I ordered that the best2serve system recovery disk but the laptop would not boot from it?

I tried the disc in my HP desktop computer and it worked fine this DVD player is also suspect.

I then tried my Dell C521 Office Vista recovery disc and worked well.

If I then mounted the disk recovery was going well and I could read that all just strange content cannot boot from it.

At least downloaded Bios HP update in the case who would fix it (not good still no boot)

then I went back to my office and built a flash drive USB Bootable with the contents of the recovery disc

It starts very well and started the drive to rebuild some recovery Manager (don't remember the exact words)

and shortly after failure of contact error 1002 HP

searched error 1002 and WoW wish I had lost any time to buy the drive for recovery as endless calls all say that they do not work!

PS he also destroyed the Dell Vista work making

can someone suggest where to start

(1) to install HP real recovery disk recovery image (with suspect dvd)

(2) to recover money if possible

(3) ps AS USUAL out of WARRANTY

After more than 24 hours now and the laptop has been rebuilt and updated.

The created disc recovery actually work Horay

Complaints to HP service have repaid the cost of the disk recovery

But they do not seem interested in helping other users with 3 fixing problems

(1) recovery disks don't work not (need a update fix or DVD Firware of bios)

(2) there is no option to zap all the existing partitions on the hard disk to avoid the error 1002

(3) there is no Documentation provided to help the user to re - build its PC

Come on HP if you read this will fix you the problems!

Tags: Notebooks

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