HP iq504 smart touch

I tried to use my smart touch months ago and it did not work properly so I did system restore, but during the restoration, the power went out. Now when I restart the smart touch, it loads windows and then goes straight to a blue screen. There is only a cursor in the middle. I ran some diagnostic tests and everything has extracted o.k. tried to start in safe mode and it says: in each corner of the screen, but no safe mode toolbar or Windows is available. Just a black screen blank with the mode without failure of words. I tried to restart the computer for the last known successful startup and it's the same as before, the charges with a blue screen. Can someone help me? Thank you.

Hello @otown59,

Thank you for the updated information. I'm you provide a document from HP support: get a USB HP recovery disc or HP recovery disks, allowing you to get your recovery media if you do not have everything as I doubt F11 will work for you at this stage. If this does not work all the better, but if follows does not only document and it will guide you on how to get your recovery disc.

I am also a you provide a HP support document: performing a recovery of the system (Windows Vista) HP, which has all the steps that you need to recover your computer.

I hope this helps. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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