HP Laserjet M1217: Printers print anything

I have a user with a printer connected via USB.  It was workng fine up until today ' today morning that does not just print.  There are also online, and when you sent a print job it has an exclamation point.  When you try to solve problems, it fails.  I tried reinstalling the driver, but the computer does not recognize it and the installation program will not again.  I installed the HP Universal Print Driver PCL6 and it did not help.  We have tried different USB Ports and a different cable.  After that I restarted the PC it worked and now again after 45 minutes it no longer works.  Advice and or ideas about why it continues to be.  I had a lot of sales reps with the same problem where the pc does not recognize any connected printer.  Please notify.

Kind regards
Pislor

Hi @viju932 and welcome to the Forums of HP! I can help you with your M1217. I understand that you can not print even if the computer says the printer is offline. I see also that you tried the driver universal PCL6, different USB ports, another USB cable, and only after restarting the PC you can get the printer works, but only for about 45 minutes. Please run printing HP and doctor Scan and be sure to let me know the results of the tests carried out.

HP printing and doctor Scan is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

  • Connectivity:

USB: Check that the USB connection from your computer to the HP product works properly.

Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.
  • Driver: checks the driver missing or corrupt files.

·         Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.
  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).
  • Port Match: check the port settings for the HP product.
  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.
  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.
  • Print settings: check and adjust the print quality settings.
  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.
  • Scan tests: check the scanning mechanism, drivers, and registry entries.

Source: www.hp.com/go/tools 

If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to find that the key and the box are both in a green circle.

  • If you see only the Green checkmarks, the tool has not found no problem.
  • If you see Green key, the utility identified a problem and fix it automatically.
  • If you see yellow exclamation points, the test failed and requires monitoring of the user, but the step was ignored.
  • If you see a red X, follow the onscreen instructions to fix the problem.

Thanks, I look forward to hearing back on your part.

If this resolves the issue, please click Accept as Solution button below. If the problem persists, be sure to let me know the result of printing and scanning doctor. Thank you.

Tags: HP Printers

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