HP LaserJet M402dn: The printer LCD is white and white

I have a printer HP LaserJet M402dn with a white LCD display screen. When the printer is on, the LCD lights up, but does not display any text. It's a cable network printer that has no problem printing the case.

I made sure that the printer is plugged directly into a socket, updated the firmware of the printer and have perform a reset forced by holding the power button while it is turned on and once again all unplugged and turned off the power. I can reach the printer using its IP address, but I don't see all the internal parameters that may interfere with the LCD.

This printer is still under warranty after serial number: (deleted content). Should what steps I take?

Hi LauraWolfe,

Reading your post it seems that you did the basic troubleshooting steps that I would recommend.

Because your printer is under warranty, I recommend you contact HP customer for resolution.

Here is a link to the support site where you can submit a case: http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home?lc=en-US&cc=US&sp4ts.oid=7458627

They can check additional troubleshooting steps, or to arrange for a repair.

Jean

Tags: HP Printers

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