HP LaserJet M4345 MFP: Network printer problem: cannot print, but can ping

Good evening

I have a big problem. We have a network HP LaserJet M4345 MFP printer. It is connected to a switch and the switch is connected to a Modem of Telmex.  It has a static IP address. 5 computers to connect to this printer, but I'm going to use one as a sample.

The problem is that I can't print anything.

  • I can install the printer in all computers
  • I ping the printer
  • I can access the printer configuration using a browser
  • I can even scan a document

But I can still print the test page. We have a static IP and it does not repeat the IP address, the host name is unique and date everything is fine. I tried to ping to test for the default gateway and it a ping with a correct response time.  So:

  • The configuration of the printer can be accesed via browser
  • The computer can ping the printer
  • I can scan a document to the PC
  • The printer installs very quickly in all machines
  • The printer can ping the default gateway
  • The IP address and the host name are unique

What could be the problem? I tried to print in all the machines without success.

Thank you for your attention.

It is possible that the network adapter has a problem but since it's your only work around would be to buy a direct jet EIO card and put in the EIO slot in the back near where the network cable is plugged.  They are fairly cheap on ebay and you want to buy a 610N, 615N or 620N one of these models will work.  You must assign an ip address that is different from the one assigned to the integrated card.  I think that there is a way to disable the built in network card, but I have to carry out additional research on that.  If you have an old hp printer that you do not use with a network card eio, even if older 600N it will work in this printer.

Tags: HP Printers

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