HP LaserJet MFP M127fn Pro: No option to scan/administration in HP LaserJet MFP M127fn Pro

Hello

We just purchased the MFP HP LaserJet Pro M127fn, and after reviewing several videos from HP support, he showed that all of the devices in the Laserjet Pro should support the scan to network folder option.

I've updated the device to the latest firmware, performed a hard reset on the device, and yet I can't get the Scan option to work at all.

I should clarify that the unit is configured via the IP network, I can log in, feel to it (the fax will not be used at all), but the requirement of the majority of this device is to analyze the files.

I need this feature to support scanning directly to the network (without the need to run the software on a machine to make the scan).

I have re-installed the download pack full pilot time on the CD, but also the drivers download site, and little matter what I do, I get not the scan configures network folder option. I have only the HP scan option (which is essentially useless to me).

If the Scan to network folder is unavailable for this device, I need to know that.

Thank you in advance,

Oliver

So I decided to call HP Business Support... what a waste of time udder.

Because I connect this device via the network through a switch, they cannot support this configuration... uh what?

I then asked, this devices support analysis to the network option, she did some research, and it came back as not supported.

So, despite site Web HP's own ( http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03953940 ) saying that all LaserJet PRO devices are supported, this turns out not to be the case at all.

So either HP is clearly on their products, or their business support is frankly stupid, that they have no idea how to do to resolve their own devices.

Needless to say, it returned, and I'll go with one of the competitors of HP. Just dumb business.

Tags: HP Printers

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