HP Laserjet Pro400 M401dn: the 49 Service error

Error 49 Service on screen touch printer. Will print no from a Microsoft Office document.

Have followed the instructions (by HP support) to close printer, unplug the USB and disconnect the power supply to the power surge suppressor and then plug the electrical appliance into the wall socket. Then reconnect USB. All done, rebooted the printer and printed a document internal printer (report Configuration and Menu support) which printed fine.

But printer will not print a document from Microsoft. Of the 49 Service error. Use Microsoft Office v.X student/teacher edition for Mac (2011).  It was most recently updated, 10 may 2016 with office update 14.6.4. I printed some documents after this update, but now this 49 daycare error appearing.

Product number for this printer Laserjet Pro400 M401dn is: CF278A

Any help would be appreciated.

Steve945

If you unplug the printer from the computer or network and turn on the fact come ready.  If so, then the print job that is still trying to print or a new print job is causing the error.  Delete all print jobs from any computer that uses the printer.  First upgrade the firmware using the easy firmware updating program.  Then try the same job and see if works.

Tags: HP Printers

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