HP LJ CP5525 won't boot if the network cable is connected.

Hello everyone, I have a client who brought me a CP5525 for repair with an unusual problem.  The machine will not get past the initialization stage if the network cable is connected.  If the network cable is removed, the machine comes to ready.  Initially, I suspected a trainer Board bad, but instead, I get the same problem.  With the network cable is connected, the machine will not get past the initialization stage.  I know I'm the cable is good I can plug another printer in there and it works fine.  The trainer has a green light on the port of the network adapter when the cable is connected, the led "smiley face" is on the balance and the "heartbeat" light flashes twice and pauses, then blinks twice again and continues to do so, that everything seems normal.  In addition, while the machine is still being initialized, I can press the test button on the print engine and it prints a test page to the normal search.  I don't know if I should just let the machine only and see if it boots never completely, but no idea how long I have to wait, I left longer than 10 minutes and it is not always initialize.  If I unplug the network cable and allow the machine to go ready I can print a log of events and it shows no errors.  Of course, it is used as a network printer, so there need to be ready with a NETWORK cable.  At this point I have no idea what my next step should be to help or ideas would be appreciated.

I left the nic cable disconnected and allowed the printer to come ready.  Then, I plugged the network cable and tried to install the printer on my network local test.  I ping the printer and he answers, I can't install the printer normally, but it does not print a test page.  When he goes to print the test page the printer winds up as if she warms to print, but then rolls down.  Meanwhile, the port of the network card on the machine poster in green and yellow flashing as if it receives information of the network, but there is no change on the screen and the led lights on the front panel show no change.  Finally, the print job expires and shows that printing does not.  If I try to print from microsoft word or notepad saying, I get the same symptoms.  This happens with the new Council of trainer and the original one.

Here in the building, we have an another CP5525 installed as a network printer that works very well, I went and printed its configuration and settings page and compared to the printer, I'm working on and they are identical, with the exception of IP addresses of course.  At this point, I have the printer pushed to the side until I can get some ideas of what we must look at the next and I worked on other printers and used this same nic cable to test these machines and they print very well so I know that the problem is related to this printer.  I just need some ideas of what we seek to the next.  I removed the back cover and looked for loose cables and so on.  These machines are newer than most of the equipment that I service so I don't have any spare part for them so I can't start just you order parts at random just to Exchange and see what happens, so if anyone has an idea, I would be very grateful.  The machine is out of warranty at this stage.  Apparently, he was never installed and was sitting on the shelf for the past two years and tried to install it a few weeks ago.

Two points here. First you move the hard drive to the new trainers, so if the hard drive is the problem you can not say. You have to 'borrow' a hard drive to an another base printer if you have another of the same model. Second by assigning the same network address of the printer if there is a problem with the print server on the base or the driver you are using is bad no way to tell. As I said in my post, you need to isolate your network printer and need to load on a virgin machine where you use any driver laser jet color printer that is built into the operating system, such as the printer color laserjet 5500. My gut tells me the problem is with the network and using the crossover cable confirm this. The fact that the printer is ready and you can print without the cable connected network tells me this. Thing that you can do with the printer NOT connected to the network, ping the ip address. It is possible that some other piece of equipment on the network took somehow this ip address and causes all sorts of havoc with your problem.  Now regarding the update of the firmware.  I'm sure that you have a computer at home that does not restrict the usb port.  Just take a USB key to your computer at home and put a picture of the ORL file on the USB at home and bring to the office and just that insert the drive into the USB printers and turn on the printer and it should ask if you want to load the updated file.  Either way, which base?  I'm retired U.S. Army more than 20 years ago.

Tags: HP Printers

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