HP Notebook: No cursor after the last automatic update (update anniversary 10 Windows)?

This device 15-af131dx ran a longer than normal auto update a few days ago (probably on the birthday for windows 10 upgrade). After the reboot, is no longer a visible cursor on the screen. Time, touchpad and mouse (USB), no longer works. The system recognizes USB connection (it makes a sound when I remove the USB and when I attach in another USB port), a light will appear shortly on the mouse, but then disappears. Messages to include 'Impossible to connect to the Synaptics Pointing Device Driver' and for the State of the device touchpad "this device cannot start. (Code 10) »

Hey @Karin13,

Welcome! The forums you'll find helping hands, solutions and suggestions! I understand that you don't have a cursor after an update has been done.

Have you tried to go to Safe Mode to see if the problems persist in there?

Have you tried uninstalling the driver for the Touchpad, restart your laptop twice, then reinstall the driver for the Touchpad?

Have you tried to use an external mouse to see if it's only the Touchpad?

Here is a document for you called using the touchpad or the ClickPad. This document can help you with problems you encounter with the missing cursor.

Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that need updated.

Have you tried to uninstall the Windows Update?

If this isn't the case, please follow these instructions and see if they help.

  • Safe Mode boot
  • In the search type Control Panel
  • Click on Control Panel
  • Click on programs and features
  • Click view installed updates
  • Click the drop-down list next to installed on
  • Select the dates when these problems began to occur
  • Go to the shows updates
  • Right-click on the update
  • Click on Uninstall

Please uninstall all updates made on this date. When you're done, restart your laptop twice.

If this does not change anything, please use the system restore feature and choose a date that was before the problems began.

To use the system restore in Windows 10:

  • Go to the Search
  • Type of Control Panel
  • Click on Control Panel
  • Click System
  • Click on the System Protection
  • Click the System Protection tab
  • Click on System Restore
  • Click Next
  • Select "Choose a different restore point"
  • Click Next
  • A box that says "Restore your computer to the State it was in prior to the event selected" will pop up
  • Choose event
  • Click Next
  • Click Finish
  • Click Yes to confirm

When the system restore is complete, you'll be up a pop that says that it has been completed.

Here is a document for you on the error Code: 10 in Device Manager. "The document is Microsoft and it is called this device cannot start" error Code 10 in the Device Manager in Windows. I've included this document strictly for information purposes, if you want to know what means the error code.

If this answer helped, please use the button accept as a Solution . If you want to give me a five high virtual, please click the Thumbs Up icon below.

Please let me know what are the results of the above suggestions and if you need assistance.

Thank you for agreeing!

Have a good

Tags: Notebooks

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