HP Officejet 6500-do not scan

Similar Questions

• My HP officejet 6500 will not print in colour without black. I tried to run the diagnostic, turning / of

  My HP officejet 6500 will not print in colour without black.  I tried to run diagnostics, turning on/off, changing the cartridge, mop up the cart - ink, withdrawal and the cartridges, printing a test page.  All to nothing does not.

  I continued to deepen the forum and found what was a soluntion for me.  I went to the configuration selected, then went to tools, it chose and then select printhead cleaning.  The first time that he clean the printhead, I only got six rectangles colored at the bottom of the test page printed.  My screen then asked if I wanted to get another clean process and I said YES.  Low and behold, the test print page not only the FCMA out with 6 colored rectangles but also tons of alphabets in black.  Hooray! His works again.  Hope this works for you.

• OfficeJet 6500 e710n-z: scan and Fax no longer works

  Hello

  After working fine for a couple of years, scanner and fax on my Officejet 6500 functions do not work.  The print function is fine.

  Change that recent computer-wise is that I am switched to a Macbook Air (and upgraded to OS Mavericks) Macbook Pro, but all that was on my previous Mac was transferred to my Air of my LaCie support.

  When I try to scan a document, the preview function works fine but when I click on Scan, a small message says "Made scan of selected areas" but no scan is actually performed.

  When I try to send a fax, I can hear the tone on my phone line and the phone rings but the fax does not pick up.  I tried with several known fax numbers and it's always the same.  I almost never receive faxes so I can't say whether or not the receiver function works.

  Can someone advise?

  Thank you very much!

  Hi Super Dave,

  I was able to scan with the Apple Preview (even if Apple Image Capture did not work) so thank you so much for this!

  Any suggestion as to the fax?

  Thanks again!

• OfficeJet 6500 has more - Scan-to-Computer tasks can be reorganized or renamed?

  I have a HP OfficeJet 6500 has more (E710n-z) and have implemented the Scan of the computer which works very well.

  When I turn on the scan-to-computer of the screen of the printer, there are six different choices for the analysis-'Save as PDF,' 'Save as JPEG,' etc..

  Three appear on the first screen, and I have to scroll down to get over the next three years.

  My Questions are:

  1. Is there a way to rearrange the scan tasks so that I can change which three appear on the first screen of the printer?
  2. Is there a way to change the names of the tasks of the computer analysis?

  I'm on a Mac running (OSX 10.8.2) Mountain Lion

  Sorry, there is not a way to change the order on the display of the scan task.

  Also, you cannot change the name of the actual analysis to the task of the computer. The only thing you can change is the name real analysis of the case, sorry.

• OfficeJet 6500 E710n problems scanning with Yosemite

  I have a MacBook Pro of the retina mid 2012 and have used my Officejet 6500 E710n z via Air Print, but now I upgraded from the Mavericks to Yosemite my scan feature is limited to webscan, with very basic features (I can't scan any other method proposed on these forums). My questions are what software may be available for me scan from my MBP or is it possible to use another driver of scan to improve scan options? How can I stop the Officejet make mistakes of permissions on my hard drive? It is time to invest in a different printer (I hope not)

  Here are the steps I took so far;

  I updated the firmware on my Officejet, this was to remove all the drivers of HP; Perhaps my biggest mistake, that I should let sleeping lying, but I wanted to print on custom paper and may now have the opportunity to do so at the expense of the ability to analyze correctly.

  I repaired disk permissions hard so many times (I tried to repeat the steps or other suggestions people made on these forums). On the last two that my MBP doesn't shut down, the screen goes black and the keyboard lights stay lit.

  I checked for software updates via the App Store. I noticed that it seems that HP did not produce software updated for this model of printing or scanning - which does not involve pilots Mavericks should work? In this case how would I be able to try again. Or HP can produce something in time (I feel that I have some knowledge on how to fix things, but always count on step-by-step assistance).

  I feel also very stupid, like reloading eveything in my preferences, printers and scanners, I noticed a standalone scanner, but no printer. I removed it and found my all in one printer instead. Now I'm wondering if this virtual scanner could me the flexibility I want (like so many people, I hate havig things that only half of the work).

  I hope I've offered a representation about what I do for two days and I hope that there is someone who may be able to help.

  Hello CLBMac,

  Welcome to the Forums of HP Support!

  I would like to start by saying that it is a great information post. You mention that the printer is added via AirPrint, if that's the case, AirPrint will only print.

  Since there is no option for you to install all software complete features of HP and drivers, you need to scan using the means of scanning Apple. Here are the different ways that you can scan: scanning in OS X v10.10 Yosemite without HP software.

  You will need to have the printer added as with complete pilot offered by Apple, not the driver AirPrint. In order to you have the most recent software available, install this: HP v3.0 for OS X printer drivers.

  Once installed, please remove the added printer like AirPrint (reset the printing system is an easy way, will also clearly be other printers, as appropriate), and then add the add new printer with the Officejet E710n driver.

  I hope this helps.

• OfficeJet 6500 will not display ink using Windows 7 levels.

  I have a HP Officejet 6500, model E709n wireless. My OS is Windows 7 Home Premium Service Pack 1.  I downloaded and installed the drivers and software.  It will scan and print, but responses to double click on the scan and fax buttons is very slow.  It will not show ink levels.  I get a message that the computer cannot communicate with the printer.  The error message also tells me to check that the printer is on and the usb cable is connected.  Since they are obviously related, there is another problem.

  When I connected the printer to a computer running Windows XP Professional, everything works fine.

  Does anyone have a solution?

  Hey Bob,

  I suggest the doctor printing & scanning HP to see if it is able to solve your problem running. If should be able to recongize any wiring or driver error and solve them for you. If it does not solve the problem, post back with new details and will continue from there.

  Thank you!

  Sean

• additional page of 6500 E709n not scanning HP

  I use a Toshiba Proterge 700 with this printer/scanner/copier/fax wireless. After that I scanned the first page, it does not add other pages and page scanning PC, accessed through the center of Solution, just freezes up. I have not had this problem before. Could someone please help because it means that I have to split a multipage document into different files?

  Hi @tariqnawaz,

  I understand that you are not able to scan several pages at a time. I can help you with this.

  Download and run the Print and Scan doctor. It will diagnose the problem and could solve it automatically. Find and fix common printer problems using the tools of diagnosis HP for Windows?

  If the problem persists, uninstall and reinstall the printer software.

  Uninstalling the printer software.

  HP Officejet 6500 Wireless all-in-One Printer - E709n drivers.

  Select your operating system, click Next and click on the software to download and install.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  What operating system do you use? How to find the Windows Edition and the Version on your computer.

  If you need help, let me know.

  Good day!
  Thank you.

• OfficeJet 6500 E709a: Officejet 6500 E709a - cannot scan

  Hi all

  I have a HP Officejet 6500 E709a. My computer is running the operating system Windows 10 Pro x 64, and I have the latest software/drivers installed as downloaded from the HP website. When trying to browse the HP Solution Center, I click on the button "scan"document"which is in the software. After clicking, a small box appears which says "HP Scanning", but it is only about 2 seconds before closing, after which nothing ever happens. She is supposed to appear a settings window which allows me to set my scan and scan settings, but as I said, this never happens.

  Thank you all in advance for any help.

  Cole

  Analysis of the issues...

  Please try this scanning solution:

  HP extended Scan
  
  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi
  
  Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.
  
  Let us know.

• OfficeJet 6500 will not print black

  Hello

  I have an Officejet 6500 AIO which allows to print any color over black. We have already replaced the black toner cartridge, ran an alignment (which failed), and 1st and 2nd printhead level cleaning, with no improvement made. I searched online HP even sells no more replacement for this model print heads, and those that I could find other suppliers cost half the price of a new printer.

  Anything else I can try before calling, she leaves and replace the whole unit?

  Thank you

  Dave

  If the suggestion of Print_Hint does not resolve the problem, you can try to soak the print head in warm water for a few minutes as described in this post.

• OfficeJet 6500 Wireless: not readable display

  My display screen has vertical lines and display them the words are more readable. Slowly, they started to disappear last year. I did a soft and hard (unplug the printer, hold down the 3 and #, plug printer in). Print the alignment page. All ink cartirdges are adequate.  The display is still not readable. Just a few vertical lines at random.

  Can this be repaired? If so, how.

  Hi Greengirl1,

  I'm sorry yoru screen does not display correctly.

  I think you've done what can be done by unplugging the printer to reset everything.

  The screen is not a replaceable part by the user - it cannot be ordered and installed by customers.

  The printer can be exchanged with a replacement unit.  This could be covered by the warranty if you got the impression of less than a year.

  If the printer is out of warranty, you can always contact HP customer support.  They can set up a printer sharing and you know what would be the costs.  They could also recommend a new printer if you choose not to pay to fix it.

  To contact HP follow this link:

  https://support.HP.com/us-en/contact-HP/product/HP-OfficeJet-6500-all-in-one-printer-series---E709/3795309/model/3795393

  Scroll down below the pictures to complete the model.  Then you will see more options.

  Good luck getting this problem is resolved.

  Jean

• HP officejet 6500 will not print black

  My hp officejet 6500 all of a sudden won't pring in black. I tried 'hard boo', but it did not work. any other ideas?

  Phil w

  Hi jpwill,

  What model of 6500 printer do you have (E709 or E710)?

  Follow the steps outlined in the document below.

  http://support.HP.com/us-en/document/c01641184

  Performing a partial reset

• 6500 a Ofdficejet: my HP Officejet 6500 will not print black. The cartridge is full

  My printer prints black; the cartridge is full and recognized.  There seems to be a loose rubber around the print sensor ring

  Hey @PickDan,

  Welcome to the Forums of HP Support!

  I see that you have problems with the printing of the all-in-one printer Officejet 6500 a. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve print quality problems with your printer.

  If after the above, that you are unable to print correctly, the printer must be replaced. You can contact the HP Support by clicking this link and filling out the form below to see what options are available.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet 150: Can not scan wireless

  I have a HP all-in-ONE Officejet 150 and that you are unable to scan wireless.  Right now, I can't even the bluetooth icon to turn blue, although it said that the radio is on.  I took my old printer because of such problems.  I handed to factory, combined with my Sony computer, but it does not recognize my computer.  Suggestions?  I can use a cable and get it to the scan, but that defeats the purpose of bluetooth technology.

  Hi @Dragonbebe,

  Welcome to the HP Forums!

  I understand that you can not scan wireless with your mobile printer HP Officejet 150. I'm happy to discuss this issue for you!

  This printer can only scan with the printer cable USB is plugged. As the wireless Bluetooth connection is strictly to be printed. Please see the user's Guide, for more information your printer.

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope that answers your question and have a nice day!

• HP Officejet 6500 709n document scan problem

  My Officejet 6500 709n will only scan images. He says that I have to reinstall the HP Photosmart software, but I can't locate.  Does anyone know where to find it in the HP Web site

  Hi genny4664,

  Click on the link below and select your operating system to download the drivers and full software features.

  http://h10025.www1.HP.com/ewfrf/WC/softwareCategory?CC=US&DLC=en&lang=en&LC=en&Product=3795406&Task= &

• New HP Officejet 6600 will not scan, copy or fax

  I have a 6600 Officejet from HP that will not scan, copy or fax.  Oper. The system is Vista 32 bit.  Printer purchased April 30, 2012.  Error message says: Scanner fialure - unable to scan, copy or fax.

  Hello Plypal

  You can try the HP scan diagnostic utility first, but in general the failure of the Scanner is a hardware problem that must be repaired. You can find the number of the media on the link below as well as the link to the Diagnostic utilities.

  HP Diagnostic utilities

  HP support by phone

  EDIT: I couldn't find it before, but you can also check the Scanner failure article to reset your printer and check the connection of the power supply.

  Failure to scan