HP OfficeJet K550dtn light paper jam on without a jam. does not print

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• HP OfficeJet Pro 8600: HP OfficeJet Pro 8600, connected to the local network but does not print a printer on the same LAN

  HP OfficeJet Pro 8600, connected to the local network but cannot print printer on the same local network.

  Work tried fixing it but all attempts fail.

  Firewall disabled.

  Printer recognizes the router's LAN.

  Was also pointed out that the port does not communicate, can not remove it; Cannot add another...

  Printer does not print.

  How can I fix?

  Hi @AnnisMonadjem,

  Welcome to the Forums of HP Support!

  I understand that you are unable to print to your printer HP Officejet Pro 8600. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  When you say 'LAN', are you referring to the network or you try to share the printer on the network?

  How is the printer connected? (Ethernet/WiFi)

  If you have noticed that the port is causing problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  HP has several Officejet Pro 8600 series.

  What is the name and the product number of your printer? How can I find my model number or product number?

  • Update the firmware of the printer.
  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  If the problem persists, download and run this patch rollup: resolving printing issues in Windows 7 and Windows Server 2008 R2

  • Try printing and scanning.

  In addition, if you are still having problems try the steps in this guide, HP printers - "offline" Status Message printer (Windows 7).

  Continue on, if the problem persists.

  Important!   Delete the temporary files and folders by using the disk cleanup utility

  1. Open the disk cleanup utility:

• How can I clear the paper jam in my printer

  Original title: Deskjet printer

  How can I clear the paper jam in my printer?

  Hello Janet,.

  Let me ask you;

  • What is the brand and model of the printer?
  • Do you have the manual of the printer with you?

  The following factors can cause paper jams:

  1. paper loaded properly in the paper tray.

  2 rolls of paper damaged or dirty.

  3. torn, crumpled or wet paper loaded in the paper tray.

  4. the access door back or double-sided (duplexer) printing accessory cannot be closed or is not locked in place.

  5 paper was added to a stack already in the status bar.
  The status bar contained more than one type of paper.

  6. torn pieces of paper from a previous jam are stuck in the product.

  7. the status bar is too full.

  8. If printing on an envelope, the envelope edges are bent.

  To avoid damage to the printer, see the documentation that came with the printer to see how to remove paper jams. Function of the printer, and where the problem is occurring, you might want to try one of the following options:

  • Go to the printer, the arrival of mail in the State or the display on the printer area that might tell you where the problem occurred, and then complete steps provided to remove the paper jam. If the printer does not display an information about the problem, check the information that came with the printer. If the printer is connected to a network domain, contact a system administrator or your company support desk.

  • Some printers offer a button that you can press on and hold, or paper feed another option that you can use to try to get the paper without damaging the printer.

  • You may need to open the printer casing and remove the paper that is the cause of the problem. Before do you, check the documentation that came with the printer to see if you put off the printer or take other measures to prevent injury to yourself or damage to the printer.

    You should also check if the printer box opening will result in the invalidity of the guarantee or any agreement to repair that you bought or supplied with the printer. For more information on the agreements, check the detail information and manufacturer supplied with the printer.

  If the problem persists, use the printer to help manual or contact the manufacturer of the printer to help.

  Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• Paper jam in the printer hp photosmart c4480

  Paper jam in the printer hp photosmart c4480

  How do you get the A6 envelope to remove it?

  Paper jam in the printer hp photosmart c4480

  How do you get the A6 envelope to remove it?

  ========================================
  The following items may be worth a visit:

  HP Photosmart C4480 all-in-One Printer Troubleshooting
  Jams & feed problems
  http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_rule=46315&tmp_task=solveCategory&cc=us&DLC=en&LC=en&product=3418705

  Jam paper with HP Photosmart C4480 all-in-one. ?
  http://answers.Yahoo.com/question/index?QID=20090409194542AAZIhWS

• Fixing a paper jam in the printer LaserJet 1020 range.

  From time to time I see members post questions with paper jams that occur in the LaserJet printers single function. I found a video that goes through the steps of a paper jam on a printer LaserJet 1020 of compensation.

  The video will cover the following steps:

  1. Transparent area of the print cartridge paper jam.
  2. Reset the printer.
  3. Reload the paper into the device.
  4. Adjust the print settings in the printer driver
  5. Clean the surfaces of the cartridge.

  I hope the community finds it useful and informative. Good impression!

• Officejet H470 HP: H470 DOES NOT PRINT

  My printer was working normally until I had a paper jam. I deleted this and then my printer would not print.  I tried all the dignostics and the problem persists. However, the printer will print me a diagnostic report, but not a page of test computer records or Word. This means that the original jam has been authorized and the problem is software partner. I would be grateful for all clues solve this problem.

  Hi there @Hessvic,

  Welcome to the HP Forums!

  I understand that you had already authorized a paper jam in your Officejet H470 and now the concern seems to be that you can't print from your computer at all. I looked through guides, troubleshooting and playback of the steps to try to help you with this and found the guide below. The steps are excellent, and I would suggest trying them all carefully. You should be upward and printing again later.

  • Monofunctional and HP Printers Multifunction - "the printer is offline" Message appears on the computer and the printer does not print: Windows 7

  Good luck and I hope this brings print to life for you!

  If you want to send me a 'thanks' to answer your concerns to try to help, click on the thumbs up below!

• HP Officejet 6700 does not print

  I have a HP Officejet 6700 connected to my desktop HP w1858.  I can't the computer to send documents to print.  The printer icon has a yellow triangle with a! Select this option.  I tried to download a driver for HP printer, but it still does not print.  Windows does not list the HP Officejet 6700 (7100 & 6500 printers are listed).  Can I use a different printer model to obtain a class driver?

  Hi @katsus98040

  Welcome to the Forums of HP's Support.    I understand that you can't print from your printer Officejet 6700.

  I assume you see the exclamation icon is in your connected HP account.  Connected HP sometimes gives a false report that there is a problem not specified with the printer. HP has been able to reproduce the error.  If there was a genuine mistake, the message would point to the problem (low on ink, paper, etc). Unspecified error message does not prevent you to use ePrint.

  If I have understood you please let me know so that we can you top and printing.

• HP Officejet Pro 8600: Recently a fax pops up when I try to print photos and the picture does not print

  We have a printer all-in-one HP Officejet Pro 8600 operating from a desktop HP with Windows 7. Recently, in the last two weeks my wife told me, we cannot print photos. The documents appear to be printed without a problem, but when trying to print a photo we get a window titled 'Send Fax - HP Officejet Pro 8600'. We have never used or even hung fax capablitly since we have owned this printer (maybe 2-3 years). All of a sudden, this window is displayed when we try to print a photo and the photo does not print.  I can't tell you that my wife did not hit accidentally a wrong button somewhere down the line, but she says she does not. I tried to attach a screenshot of the window, but for some reason that it does not take it. It's probably something very simple, but technically challenged myself, I can't understand. Help, please.

  Thank you

  Vince Pellerito

  Print picture of what program?  Some programs to keep their own default values for the printer.  It seems that the default printer for the printing of the photo program has been set to Fax.  Try to open the program, select the Officejet Pro 8600 as the printer rather than the Officejet Pro 8600 fax.

• HP Laserjet 1018: Printer light blinks 15 times but does not print

  I have 2 printers, my work horse HP laser jet and a Brother Multi printer/scanner/fax etc. Both printers work correctly when connected (usb to LJ1018 connection) or wireless (Brother MFC) to my notebook running windows 7 lite.

  My desktop HP compaq core 2 duo machine is connected to two printers with the help of a brother network cable and a usb cable for the LJ1018 but I decided to connect the brother wireless to my network, because it allowed me to use my netbook without having to plug in a usb or network cable. I also created my office to connect wireless to the brother and it works fine, but now I find that I can not use the LJ1018 that I think only has a usb cable connection. Although the computer says the printer is connected it is flashing the light several times - about 15 but does not print anything. I tried to reinstall the USB driver but this makes no difference. One thought I have is that Windows XP cannot deal with a wireless connection, but also a connection usb, if yes can I have go back to wired connections?

  Hi @petec48,

  Personally, if it is not broken, do not fix.

• OfficeJet 6500 e709: prints w / scale on the left margin and does not print right side of the page

  Prints with a wide margin and does not print the last 2 "or 3" on the right side of the page. This occurs even when the value of the left margin to little or none.

  HP trouble shoot said there is nothing wrong and test page prints fine.  Then back to the problem so try to print.

  HI @philg2,

  I see your thoughts produce a wide margin left and right of the page is cut off. What program are you printing from, and this occurs when you print from all programs or just a particular program?

  I see your post that this is not happening when you print a test page, so I think the problem is somehow related to the driver or program that you use. Let's start with the HP print and Scan Doctor is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  Thanks, I look forward to hearing back on your part.

• "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

  "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

  Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

  Try this first and post back to tell how you got.

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8600 more indicates 'missing or does not print head ". I followed HP 4 instruct. Help

  HP Officejet Pro 8600 more indicates 'missing or does not print head ". I did 4 HP instructions and now I'm #4: contact HP. I cleaned the heads, replaced the 4 cartridges, removed and replaced the unit restarted, everything. Now what?

  There is a document with measures to help address the missing or condition is not the print head.  This document can be found here.

  From your post, I understand that you did some the most of these steps, but run Solution 4: replace the print head.

  If you are still in warranty, HP can replace the printer/printhead without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:

  https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

• Does not print without the rights of administrator - Toshiba e-studio 2

  Excuse for my English.

  A question: does not print without administrator rights.
  I do not know is that a problem?

  As it is possible to allow for the press with the rights of the user.

  Toshiba e-studio 206

  Hello

  You intervene on the Toshiba printer

  According to your message, the printer does not and doesn't print because the user does not have authorization right.

  You can change try to assign the admin right to the user account.
  You can also try to assign only a right to the user account.
  In this case go to-> printer & faxes Control Panel
  Choose the printer-> right click-> properties-> tab security

  There you can assign printer preferences

  Welcome them