HP Officejet Pro 8500 A909n: HP Officejet Pro 8500 A909n - heads will not snap.

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• Have windows 7 64 bit, andf Intuit quickbooks pro, Amyuni PDF printer will not save to the PDF format. Message from readings of intuit library printers 'could not print to the printer. Check your printer selection. Impression was canced from another progr

  Have windows 7 64 bit, andf Intuit quickbooks pro, Amyuni PDF printer will not save to the PDF format. Message from readings of intuit library printers 'could not print to the printer. Check your printer selection. Impression was canced from another program.

  Hi rkusa1,

  Thank you for using Microsoft Windows forum

  QuickBooks worked very well under Vista? It should also work reliably on Windows 7.

  However, you may want to follow these steps.

  1. right click on your quickbooks start exe file and open properties.

  2. on the Compatibility tab, select the compatibility mode and run this program in compatibility mode for Windows using the following link: http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows (only if she worked very well with former Windows operating system)

  3. the control privilege level "Run this program as Administrator". Press apply/OK to close properties.

  4. start - devices and printers - add a printer - add a local printer - create a new port - local port and name it QBD_PDF.

  5. Choose install AMYUNI Technologies - Amyuni Document Converter 300 (click the button update windows if it is not on your list).

  6. If windows detects you already have a driver and then choose to replace the current driver. The printer name Quickbooks PDF Converter - do not share the printer - NOT set as the default printer. Finishing

  7. start right click - devices and printers - printer QB, choose printer - properties and go to the Advanced tab.

  8. remove the checkmarks in the 4 elements with square next to them (lower part of the screen) boxes, and then select "Print directly to the printer" press OK to close the window.

  9 restart you computer and open Quickbooks. Open the file - printer installation and make sure of Quickbooks PDF Converter is selected for any operation PDF printer that you use frequently. (on rare occasions, you will see not of Quickbooks PDF Converter on the list, reboot again and you'll get it).

  You can now perform operations of PDF in Quickbooks (works for 32 and 64-bit Windows 7)

  For a similar question, see: http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/2bd30024-0a64-4f6b-a831-8cb7c1e4cce5

  If the steps above do not post your question in this link: http://community.intuit.com/quickbooks

  Kind regards
  Aziz Nadeem - Microsoft Support

• My old computer died, I used my Adobe disks for installing Adobe PRO 7, but activation will not work. How can I activate?

  My old computer died, I used my Adobe disks for installing Adobe PRO 7, but activation will not work. How can I activate?

  Hi edharaway,

  Please visit this link: Get the Code of Activation for Adobe Acrobat 7.0 Pro

  Thank you!

  Shivam

• I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  I bought acrobat pro 11, and it will not download.  I get this message: could not open Acrobatpro11_dim as the sponsor's identity cannot be confirmed.  Help!

  Gabbimai please try to download using another web browser.  If you continue to experience difficulties with the download process then I would recommend review to find a download link on Adobe.com.

• First Pro CS5.5.2 will not install after the replacement of the motherboard?

  First Pro CS5.5.2 will not install after replacing mothboard. It was running properly for 4 weeks before changing due to problems connecting AC and wireless connectivity.

  Adobe, case No. 183519673, Adobe engineers (Asia/Pacific) have worked on this issue for more than 3 hours with no result after uninstalling and reinstalling.

  Ideas for resolving the issue wou; LD appreciated.

  Also available at the section of material http://forums.adobe.com/message/4634472

  There is a new forum for download & install and installation issues

  http://forums.Adobe.com/community/download_install_setup

  Or, call Adobe

  In the United States - Adobe install problems 800-642-3623

  In the United States - Adobe Activation 866-772-3623 Open 24/7

  I offered to provide information of make and model of motherboard

  [Additional information about else added]

• OfficeJet Pro L7555: Officejet Pro L7555 complete software will not add printer

  I installed the complete software of features on an Alienware laptop.  The printer is connected to my router wireless via an ethernet cable.  When I try to add the printer, the software identifies the printer, contact the printer, but after completing 50% of installation I get the big red 'X' with Setup failed failed message.  repeated tests end up with the same result.  Tried two doctor scanning and printing and Printer Setup Wizard and both recognize the printer but will not be in place.  the installation wizard cancels download immediately after the start, while the doctor print and scan refer me to the site to install full software that puts me to the square.

  In the reconstruction of the hard drive on my Alienware Laptop M11, I think I've identified the software that caused the problems.  I installed windows Basic, then immediately installed the HP Officejet software without any problems.  However, as I have installed other software I discovered that "Cyberline Youcam" software seemed to have removed the printer and a fax from my list of installed devices.  I removed the Cyberlink software and managed to reinstall printer/fax devices.  You might want to leave HP company know so that they can continue the investigation.  Thanks again for the help.

• Mac Pro end of 2013 will not launch apps. most mouse clicks are delayed to the point of making it unusable.

  Hello community,

  I have a problem with my Mac Pro end 2013. I bought it in August of 2014. It has always seemed to be a little weird, but I attributed this to the usual first generation bugs and not-so-stellar OSXs from the end. When it was available, I installed the latest update of El Capitan, 10.11.5,, and it seemed that Apple had finally deceived. Since the update, I enjoyed the use of my MP as much as other Macs I've owned over the years (a Performa, G3, G4, G5, several iMac, MacBook, MacBook Pro and Mac Mini - 14 in all).

  Yes, computer on my MP was nearlly nirvana, that is, until a few days ago. It started when my mouse became very unresponsive and I just thought he needed a couple of new batteries. I put fresh packaging as engergizers in, but it did not help. The slider was slow and jerky, and sometimes it is completely frozen. I paired a new mouse, also with new batteries, the Member and experienced the same thing. Basically, the mouse was unusable. The slider control would come and go at random. I do not think that to restart faster, (which surprises me, because, in the past, I had to do quite often to operate properly). But I restart, and it seemed to clear up the problem at the moment. This strange mouse behavior happened at least a dozen times since the beginning, but generally, it did not last long and lightens without rebooting. I noticed that often happens during Time Machine backups are in progress, or when another CPU-intense activity is happening.

  Unfortunately, it seems that this problem of mouse was a harbinger of things to come. Today, I started the MP of his sleep and clicked on Mail. Nothing happened. It confused me and left me puzzled for a while. I clicked on my browser, Google Chrome, and even once, nothing happened. I thought I should go in my applications folder and try to launch Mail from there to see if that would work. All the time that I did, I got a message window that says: "Cannot open the application"Mail.app"because it may be damaged or incomplete." Immediately after you read this, another window message, just like this one open and said the same thing for Google Chrome - "Unable to open," etc. Icons for Mail and Google Chrome in the doc are now passed to the application icon generic Apple, (the white sheet with the 'A' in the lower corner). Each application I click on since waking from sleep today gives me the same result. Nothing opens the application icon in the dock or the original file in the applications folder. Another very strange thing, it's clicking on a file opens the file in the application it is native. Strange, Yes, but I was able to open Google Chrome, clicking on a saved URL, and I open TextEdit by clicking on a saved TextEdit document. But the application does not open by clicking on its icon. I thought it was very unusual.

  With this weird behavior also come a slowdown in response time of the mouse and keyboard. It is so slow that it makes the work on the machine, for all practical purposes, impossible. It takes 20 or 30 seconds to register a click. But, adding to the quirkiness of everything that happens, once an application is open, like TextEdit, the mouse and the app seem to work almost as if nothing was when working within the App on the other hand, the responses to the mouse by trying to use the finder or open a file from the desktop are very slow. A note on this: when I first the computer woke up today and ran into problems, I tried to open the applications folder and when it finally opened, there is no list of applications. In near-panic mode, I immediately tried the folder my documents to see if my personal files were intact, but no they had also disappeared, or so it appeared. I discovered later, having left the files open on my desk for an hour or two, that files showed later upward. It was a great relief. But the icons on several applications from the applications folder had changed to the generic Apple icon, for some reason any. I rebooted into Recovery Mode, but he wasn't able to do anything there except performing first aid on the hard drive, which showed everything be ok. I didn't restore from a backup at this stage. I had another option to try everything first. Re-boot after that nothing changed.

  The option I mentioned was to try Disk Warrior on it. I ran the latest version and rebuilt on the hard drive, checked the material, and all that makes the software, I forgot. It took about 45 minutes to run. The result was that it showed some things which have been corrected, probably 8 or 10 items, any rang critics. I said a short prayer and restarted. Nothing has changed. Everything that I described before was exactly the same.

  Exasperated, I came here to see if it was what I could glean conversations that could help me. I have not found something really substantial to help me solve the problem, unfortunately. What I found was that I'm certainly not the only person who has experienced problems of 2013 end MP of catastrophic proportions. It is obvious that there is a serious problem with this Mac.

  For those who have had smooth sailing with them, be very happy. If I was. The question came out of the blue. Yesterday, I would have been there with you praise. I hope your luck tends and you never have to experience this level of frustration with a product. I mention this because some seem to dismiss the issue as flukey. But I must say, in all honesty, anyone denying the MP has a problem either whistling through the graveyard or they are so pro-Mac that they are not prepared to allow even a small flaw in the Apple armor. They are good people, but they are in denial. I know how easy it is to refuse to acknowledge the existence of even a slight stain on the first brand hand. I have fought wars of Mac - PC at the time where we didn't know what a Mac - but almost every designer in the country. We labeled Mac users quietly the balls also odd, unconventional and offbeat. But we knew we had the best product. We knew that when the rubber meets the road, in particular regarding graphics, we would spank a PC each time. The years 90, and even the first part of the century was a time when serious computer users aligned on one side of the road or the other, Mac or PC. A lot of animosity arose between the two camps, especially on the side of the Mac, because we were the underdogs, rather despised by the majority. We felt the need constantly to get our message to the number overwhelming dominate the PC users. It follows a sort of tacit animosity. And it became a proposal for a war similar to many Mac users, myself included. For people who lived in that time and have subsequently become more and more immersed in all things Mac, the war is raging on. This is the meaning behind my description of those who are "so pro-Mac". Again, it is easy to understand why this mentality still exists. It was not easy for us guys good back in the day. But it is now time for rational people watch mentality 'til-death-us-part and face the facts, which also means recognition of all prejudice deeply seated, illogical. This member is not good. There is a real possibility that it could be much worse than not well. Time will tell.

  On the side of those who are unwilling to admit there are problems, of course, the argument will be, given all the members sold, he's going to be a dud or two, it's just human nature to be less - than perfect. I accept that. For my money, however, after having lived what I have with my Congressman and to hear the facts given on this site by several owners of the MP - and the absurdity of the incredible problems they have known - that any rational thinker must know at least the idea that means that we deal with a lot more here than the occasional, inevitable dud.

  The bottom line is, my problems are not isolated. It is clear that Apple has a product that fails to a very rare rhythm of the brand. Once again, I have owned for a decade of Mac, all shapes and sizes, but I've never had anything that happens to one of them that comes close to this type of failure. How disappointing it is to me, who has worn the coat for Apple products for nearly 30 years.

  I doubt if there is something that everyone in the team of technical advisors here at the Community Board of Apple can do to help me with this problem. I'm not somehow devaluing at your service for Mac users. I certainly welcome any help you can offer. I know you have helped countless others to find solutions to the problems. But it's a little different for you now with this model of MP. Your best efforts seem to be a bit anemic on this topic. And it's not your fault. Apple isn't talking, then you are here on an island of yours, grasp at straws to try to help. I congratulate you on that, but nothing I've read has shed significant light on this which seems to be a mess of real, first Apple class - currently without a viable solution.

  Yet once again, I welcome any suggestions and thank you in advance to address even. I will definitely check here in the coming days to see if he has the answers.

  In my view, the prudent thing for me to do now is to make an appointment at my nearest store from Apple, an hour and a half and let them begin to set. I'm not too optimistic about a full success to resolve the issue during the first visit, based on the experiences of other contributors. And I rejoice in water and the lift back repeatedly to do things, as seems to be the rule rather than the exception. But in this regard, fortunately, I'm retired and now do occasional projects at low pressure. It's great to not have the MP to put food on the table like I did for many years using my trusty ol ' G5. I don't know what I would if I still ran my business full-time and depends on this MP. Small businesses rely on their equipment to work. The major failures, such as this MP seems to display with regularity can quickly put a small company out of business. This failure is not a walk in the park for me, but I really feel for those who invested heavily and who depend on every day, only to have this mucking things up, i.e., when it is not in the repair shop.

  Finally, I write my thoughts here to express my disappointment in commiseration with other owners of MP end 2013. These are users who were as delighted as I when Apple eventually replaced the G5 with this elegant, state-of-the-art piece of equipment. Like many others, I jumped directly into the train without reservation, and I paid their price without any reluctance. Plunking down to $4 k for it, adding on 27 "display Apple and then having to buy an external drive now makes me a feel a bit embarrassed, at best and, at worst, as an easy mark. The result is, I wasn't expecting this new MP to throw myself into a sort of computer euphoria, I expected just to work as it was announced. The only thing I added on and I thank God, I did it, was AppleCare. Before this saga is over, Apple will probably want that I had refused it.

  I have not read all what you posted but I think a clean installation, even to an external and test simply install would probably tell a different story. I think you did an installation "backup" probably from a backup of TC. I also think that Legacy Applications from a backup OS x and third-party would be not beneficial. Try it, see what improves.

• 7_55 - Win 7 Pro - IE11 JRE.  Will not run the applet Java check

  JRE 7_55 on Win 7 Pro with IE 11.

  I am trying to unravel why, after a new installation of 7_55, I can't do the applet Java check to show the version.  With other elements on the page to check that I get a box that says, "the page requires Java... ' And an 'OK' to reject.  But I never have the version number to show.

  If it is a problem of IE settings to get IE to "mate up" with Java, would someone mind helping me determine what Internet Options must be power for the applet Java check properly see the/State of the current version.  After some research, I found some people who use a property setting Compatibility Mode on the JAVAWS and JP2LAUNCHER executables.  Unfortunately, on our systems, setting Compatibility Mode to "Windows NT" does not exist in this Panel.  It only comes down to Windows Vista.

  Due to production requirements, I can't go beyond 7_55.  Yes, we know the security implications, but the HQ said that our web applications will not work correctly.  And yet more hellish, that HQ tech support people say that I must ensure 7_55 'checks' (and prove) until they talk to me even on other issues of web application.  So, I'm kinda stuck at this point.  I uninstalled Java from the Windows Control Panel.  After a new installation of 7_55, I uninstalled it, this time using RevoUninstaller (who supposedly made a much more in-depth analysis of the system to pick the remaining bits.)  I went to ProgFiles > Java > javacpl and told to delete all temporary files.

  So please someone give me a hand with this thing check Java.

  Note: This forum has the appearance of being developer focused.  I would like to ask if I'm in the wrong forum, please point me in the right direction.

  Thank you.

  Hoib

  Ok. nothing of this forum the hearing answer comes from answers.microsoft.com forums.  The OP there had a slightly different problem, but the solution hinged on a key factor here.

  The key factor is that a system environment variable was not set.  Run these two commands from a high in Windows command prompt:

  .Jnlp Assoc = jnlpfile

  ftype jnlpfile = "C:\Program Files\Java\jre7\bin\javaws.exe" - jnlp '%1' % *.

  These commands now Java Web Start Launcher will appear in the Windows dialog box "open with...". "When you try to change the association within the Windows shell.  When broken, this Java Web Start Launcher did not appear in this Panel, or you could bring it to appear, so any jnlp file was doomed to failure.

  Now, it works very well, thank you...!

  H

• New portable Win 10 downloaded Adobe Acrobat Pro 9 serial number will not activate product

  Adobe Acrobat Pro 9 Pro Extended running on laptop with Win 10; bought the new laptop and you also want to perform there. Found and downloaded Adobe Acrobat 9 Pro and serial number will activate not product

  FOUND THE SOLUTION ON THIS FORUM:

  I bought Adobe Acrobat Pro Extended 9. My laptop got crashed and now I want to install Adobe Acrobat Pro extended 9 as I have the serial number for this product. I'm not able to find the download link for this product, but there is a link to Adobe Acrobat

• I bought Acrobat Pro DC and it will not download. Technical support wants remote access to my computer and I will not allow him. Can anyone help?

  Running on Windows 7 system. Computer runs through the whole process, but will not complete the download. Really desperate to make it work.

  Hi samf42195762,

  Please try this: -.

  Run this tool cleaner Download Adobe Reader and Acrobat cleaning - Adobe Labs tool to uninstall previous patches for Acrobat, restart your computer and open the Task Manager, make sure that there is no Adobe process running inside.

  Now download & install Acrobat Pro DC using this link https://cloud.acrobat.com/acrobat & serialize using your Adobe ID

  Let me know how it goes.

  Kind regards
  Nicos

• Premiere Pro 2.0 - SOUL will not open!

  Hello. Trying to export simple small file AVI in Quicktime. Premiere Pro 2.0, Windows XP, etc.

  1 two attempts: exporting/Adobe Media Encoder, has chosen the Quicktime format. Met some kind of problem, error: invalid profile file!  I think that it is a problem audio, but not sure yet.

  Subsequent attempts: export/SOUL won't open - nothing happens when I use this sequence of menu. Tried out first, again, same result.

  Ideas?

  TIA

  OK, thanks for trying.

  There is no update (to my knowledge) to PrPro 2.0, so this isn't a problem.

  Then and even a uninstall/reinstall will not address this - trash of your file. Now, the process is distinguished by Adobe products, but I think PrPro resets, if you hold the SHIFT key and continue to hold it down when you launch PrPro. If it isn't, then I will now try the Ctrl key. I wish that Adobe has been common with this, for all products. PS is Shift + Ctrl + Alt, at the launch.

  The file is also located in Documents and Settings / [user name] / Application Settings/Adobe/Premiere Pro 2.0/2.0, IIRC (IRA check on my XP machine and report). The file can be renamed to say Adobe first Pro.Prefs_old. PrPro will regenerate this file at startup. You need to go to Edit > Preferences and reset things, because they will be set to the default value.

  In an instant,

  Hunt

  [Edit] Here is my path: C:\Documents and Settings\ [User Name] \Application Data\Adobe\Premiere Pro\2.0. The file is: Adobe first Pro prefs change this to Adobe Premiere Pro Prefs_Old, or move somewhere else, for a record of "old Prefs.

  Post edited by: Bill Hunt - added [change]

• OfficeJet Pro 8500 909 a will not be re - install Mac 10.7.5

  I am very frustrated with this issue, I'll have. Here are the bullets:

  • Running Mac 10.7.5 (Lion).  Printer is connected to this computer through the USB port.
  • Has started to receive messages on my all-in-one HP OfficeJet Pro 8500 909 a scanning would work not and check the documentation for the aid.
  • While looking online and through some troubleshooting, I deleted my print printer to attempt to reinstall fees.

  The main problem I encounter is that I can't seem to re - install this printer no matter what I try.  Here's what I tried...

  • Tried to launch the HP (ver 2.3.15) CONFIGURATION UTILITY and DEVICE MANAGER HP (1.5.8) that was installed on this machine for the printer.  When going through the Setup utility, my device is not seen, so it is considered for a screen and then I invited me with a message that says that my device is not supported by the installer and I had to go to hp.com/support for more help.
  • When I go through SYS PREF > PRINT & FAX and try to click on the '+' to add a PRINTER, the printer never shows in the choice of 'default' as being same / connected.
  • When I go to find help on the support site, the indications only can I find tell me I should use for the Lion, update the Apple software to download the latest update (which I'm sure has already downloaded on this machine in the past).  Tried to restart my Mac, reboot and disconnect all the wires between the printer and Mac, to see if it would work the update of software this printer is connected.
  • I scoured the HP website to try to find the "utility installation hp for lion" install file, but it doesn't seem to be available as a manual download - each direction pointing right back on software updater.

  It is where I am at-I feel like I'm stuck in this small black hole where I can't use the HP Installer on this machine b/c it is too old and I can't download something 'new' of Apple Software Updater.  I did go to the Apple website and download the drivers for Mac OS x Mountain Lion & Lion. I have installed for this machine, restart and still nothing that shows this as a connected USB printer.

  Help, please.

  Chad

  Hi chadkafka,

  Follow the steps below

  1. check that your USB cable is good using a new

  2 open the system preferences and then right-click in the white area open. Select the Reset printing system

  Note: If you have installed other printers this will remove all printers in the print queue.

  3. open utility disk, then on your hard drive. Click on repair disk permissions

  4. connect the USB cable to a Mac and then select now, when it asks you to install the printer

  5. click on the apple icon Mac in the upper left corner and then run software update to reinstall the printer using the ASU.

  Let me know if you get the printer installed successfully?

• HP Officejet Pro 8500 has more: 8500 has more - will not print in color and alignment of printhead failure

  I have new ink cartridges, but it will only print in black.  Grayscale is not on.  I also cleaned the print heads several times and tried to line up, but this part came failure refers to the documentation.  What are the documents?  I would lov eto to be able to print in color again!  Any ideas?

  Hi @Adriana8,

  I see that you have problems printing in color. You have changed the cartridges and have the same results. I want to help you solve this problem.

  Please, try the following steps to see if it will help solve the problem. Ignore the titles of 2nd & 3rd documents.

  HP Officejet Pro 8500 printer - color or black ink prints do not.

  All-in-one HP Officejet Pro 8500 (A909) and Officejet Pro 8500 has e-All-in-One (A910) Printer Series - one "ink cartridge appears to be missing or corrupt" control panel displays error on the printer.

  'The following printhead appears to be missing or damaged' display for HP Officejet Pro 8500 has e-all-in-One Printer Series.

  You use genuine HP cartridges?

  If you appreciate my efforts, please click on the "Thumbs up" button below. Good day! Thank you.

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• Officejet Pro 8500 a roll will not come time occasionally

  While he was trying to print several pages after each 5 or 6th will not roll down and printer says no paper in the tray.

  This is where the fun begins!

  After clicking on screen that there is in the printer of the paper trays start thinking'...

  Sometimes continue to print or

  Restarts printing, but the very 1st page! It doesn't matter that maybe 39 already make forgotten everything and start all over again.

  Now please explain/help what could be bad?

  Please tell me how will I save 50% energy and 50% ink? Not to mention the paper!

  printed page count 687 duples 97 color 452 206 b & w

  I guess that's an all times low record for ventilation isn't Mr. HP?

  I hesitate for a second to go back to costco and receive a refund if you pay back the money spent for replacement cartridges stored in my office...

  I am disgusted!

  Here is a link that can help the rolls is not going down.
  http://goo.GL/OmcQq

  Another option, that you could do is update the firmware to the printer. Here is another link that will guide you through it.
  1. choose the product, research
  2 operating system
  3. choose Download (FIRMWARE)
  http://goo.GL/BVOOg

  Let me know what happens, thank you.