Officejet Pro 8500 a roll will not come time occasionally

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• OfficeJet Pro 8500 909 a will not be re - install Mac 10.7.5

  I am very frustrated with this issue, I'll have. Here are the bullets:

  • Running Mac 10.7.5 (Lion).  Printer is connected to this computer through the USB port.
  • Has started to receive messages on my all-in-one HP OfficeJet Pro 8500 909 a scanning would work not and check the documentation for the aid.
  • While looking online and through some troubleshooting, I deleted my print printer to attempt to reinstall fees.

  The main problem I encounter is that I can't seem to re - install this printer no matter what I try.  Here's what I tried...

  • Tried to launch the HP (ver 2.3.15) CONFIGURATION UTILITY and DEVICE MANAGER HP (1.5.8) that was installed on this machine for the printer.  When going through the Setup utility, my device is not seen, so it is considered for a screen and then I invited me with a message that says that my device is not supported by the installer and I had to go to hp.com/support for more help.
  • When I go through SYS PREF > PRINT & FAX and try to click on the '+' to add a PRINTER, the printer never shows in the choice of 'default' as being same / connected.
  • When I go to find help on the support site, the indications only can I find tell me I should use for the Lion, update the Apple software to download the latest update (which I'm sure has already downloaded on this machine in the past).  Tried to restart my Mac, reboot and disconnect all the wires between the printer and Mac, to see if it would work the update of software this printer is connected.
  • I scoured the HP website to try to find the "utility installation hp for lion" install file, but it doesn't seem to be available as a manual download - each direction pointing right back on software updater.

  It is where I am at-I feel like I'm stuck in this small black hole where I can't use the HP Installer on this machine b/c it is too old and I can't download something 'new' of Apple Software Updater.  I did go to the Apple website and download the drivers for Mac OS x Mountain Lion & Lion. I have installed for this machine, restart and still nothing that shows this as a connected USB printer.

  Help, please.

  Chad

  Hi chadkafka,

  Follow the steps below

  1. check that your USB cable is good using a new

  2 open the system preferences and then right-click in the white area open. Select the Reset printing system

  Note: If you have installed other printers this will remove all printers in the print queue.

  3. open utility disk, then on your hard drive. Click on repair disk permissions

  4. connect the USB cable to a Mac and then select now, when it asks you to install the printer

  5. click on the apple icon Mac in the upper left corner and then run software update to reinstall the printer using the ASU.

  Let me know if you get the printer installed successfully?

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• HP Officejet Pro 8500 A909n: HP Officejet Pro 8500 A909n - heads will not snap.

  HP Officejet Pro 8500 A909n - heads don't align.

  -replace the heads-get green light in the HP utility on both

  -replace the ink

  -reset printer.

  He's still not the alignment - mires look OK (2 and 3) with the exception of the verticle (focal 1) lines

  second line 3 game are a little out of the middle (vertical)

  Anything else I can try?

  Hey @bgflyer,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the alignment of your Officejet 8500 first all-in-One printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve problems of alignment with your printer.

  If after the above, that you can't always line up, the printer must be replaced. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Touchscreen Officejet Pro 8500 A910g a will not answer and the test page does not print during installation

  During the setupl touch screen lights up with the screen language and network led on.  Test page does not print.  Touch screen will not respond.  Printer purchased on 20 Oct.

  Hi paulw17291,

  Power remove power at the back of the printer cable. Wait about 1-2 minutes before plugging it back in. Let me know if that solves the problem you are experiencing.

• My HP Officejet Pro 8500 has more will not install on my laptop with an ethernet cable or wireless. I need help!

  I have a laptop Sony Vaio with Windows 7 and I can't install my printer wireless with my laptop. I tried to use the ethernet cable and troubleshooting, but no option doesn't solve the problem.

  Hello

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  Good luck, you need to update or reinstall the latest driver.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Solve printer problems (Windows 7)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Open the printer (Windows 7) Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• My HP officejet pro 8500 has more - will print from my laptop, but not by the desk top

  It prints my laptop downstairs, but not from the Office superior or smart phone. There is a Wi - Fi connection.  I tried the diagnostic tests and does not issue?

  When was the last time the devices were power cycled?

  I recommend an oil change of the full power of the system:

  Unplug the router when turned on

  * Wait 30 seconds

  * Connect Router and wait for it to reboot completely

  * Reboot the computer after the powers of the router to the top

  Unplug the printer when turned on

  Disconnect the other end of the power cord from the wall outlet

  * Wait 30 seconds

  * Plug the printer back to

  Try to print now that everything has been updated.  If the unit still does not print, then get the IP address of the printer.  This can be achieved in the Setup Menu > wireless Menu.  Check the IP address which seeks the printing software.

  * Click Start menu on PC

  * Select all programs

  * Select the HP folder

  * Select the folder for the HP Officejet Pro 8500 a A910 series

  * Select update the IP address

  Also check the information contained in the document located here.  Let me know how it goes.

• HP Officejet Pro 8500 first: Feeder does not

  Hello:

  I use a HP Officejet Pro 8500 first all-in-one printer, and recently I started having problems with the document feeder. It always saves when a document is sitting there, but when I choose "Scan" it makes a really loud grinding noise, short and says that I need to reload the document, and then try again. I also noticed that the roller is demeaning not himself, he is already lowered when I place documents in now. I think that maybe that's the problem.

  I also have the error 'Pump motor Stall' when I restart the device.

  No idea how can I fix? I scan a large number of documents in the office and the document feeder is quite crucial for time management.

  Thank you!

  Hello @ddehner523and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have questions about your feed paper.  I would like to help!

  I recommend to remove printer ink cartridges and reset the power supply.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I would also turn on the power of the printer into a different wall outlet.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• OfficeJet Pro 8500 909 a-. do not reset ink level

  Hi, I have an officejet pro 8500 and I have a problem has a simple solution, I hope! I put it in a new black 940XL high capacity cartridge anhd the LCD screen on the printer and the solution center monitor always shows an explaination (!) mark. This indicates that the ink is close to finishing. In the HP Solution Center, it also shows that the ink level is very low. I can only assume that the printer still think it's the old cartridge. Is there a way that it can be reset, so the printer recognizes that it has a full cartridge?

  Any help would be appreciated.

  Thanks, Ian

  Ok! In desperation I put in another cartridge and everything works.

  Obviously some kind of flaw with the cartridge. I'll take it back to the store when I can

  Thanks anyway

• OfficeJet Pro 8500 a910 a does not print

  Hey all,.

  had some problems recently with my a910 Officejet Pro 8500 has.

  From 1 day to the other, it stopped printing, each document is put in the waiting room, but no paper out.

  The vacuum-ing line made no difference, al checked settings in the box.

  Had removed all software, installed again, all via HP.

  All fine until testpage, no go.

  All 3 Doctoringtools of HP given their chance, all very well once again, until the testpage, so no reaction.

  I'm all of the options, maybe one of you, the specialists have everything?

  THX in advance and regards, Sander

  Hey Gordon,.

  Windows 7, USB.

  After a week of trying I had solved tonight.

  Last night I pulled the plug out of the electricitysocket and let rest a day.

  When I tried tonight it print like it used to, as well!

  I don't know why, after you close a couple of times b4 electricity, to reset, no result then.

  Maybe now, with the new software (6th time install) and HP tools, he decided to once again where I bought it for...

  Thus, solved!

• HP OfficeJet Pro 8710: 8710 Officejet Pro Maintence of software will not work

  Brand new Officejet Pro 8710 replacing Officejet Pro 8600.

  Installed all the software (I think) and am connected to my PC via USB Windows 10.

  All functions seem to work fine - scan, copy, fax and print of the PC software.

  When I open the printer software, I can't do maintenance tasks such as printing a page of diagonostics, situation report, alignment and cleaning of the print head. It is said "... impossible to print.

  I discovered I can do these tasks using the EWS in the process line, but not with the PC software.

  How to restore this functionality.

  Thank you.

  Hello @Ru3_Geep, hope you are well!

  Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others.

  I see that you are having problems running the HP printer assistant software maintenance. It seems that the problem with the software of the printer. Try the following steps:

  • Unplug the USB cable from the printer.
  • Go to control panel of configuration-programs and feature - select all of the HP Officejet printer entries and uninstall them.
  • Restart your computer.
  • Now, click http://ftp.hp.com/pub/softlib/software13/printers/OJ8710/OJ8710_Basicx64_1881.exe and install the printer drivers.
  • Connect the USB cable until you are prompted in the connection type window.

  These measures should do the trick, let me know the result!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet Pro L7555: Officejet Pro L7555 complete software will not add printer

  I installed the complete software of features on an Alienware laptop.  The printer is connected to my router wireless via an ethernet cable.  When I try to add the printer, the software identifies the printer, contact the printer, but after completing 50% of installation I get the big red 'X' with Setup failed failed message.  repeated tests end up with the same result.  Tried two doctor scanning and printing and Printer Setup Wizard and both recognize the printer but will not be in place.  the installation wizard cancels download immediately after the start, while the doctor print and scan refer me to the site to install full software that puts me to the square.

  In the reconstruction of the hard drive on my Alienware Laptop M11, I think I've identified the software that caused the problems.  I installed windows Basic, then immediately installed the HP Officejet software without any problems.  However, as I have installed other software I discovered that "Cyberline Youcam" software seemed to have removed the printer and a fax from my list of installed devices.  I removed the Cyberlink software and managed to reinstall printer/fax devices.  You might want to leave HP company know so that they can continue the investigation.  Thanks again for the help.

• My 3 y o HP Officejet Pro 8500 Wireless A909a do not print black after a change of the new cartridge.

  Finally, I uninstalled and reinstalled the HP software and installed a new black cartridge HP 940 XL. If I print a Test page, even in grayscale, it comes out only in color.

  Please can you help me?

  HP support/FAQ would be the place to ask or look, its their printer and their software and their settings for the printer you are using, it will not deliver a victory

• My officejet pro 8500 a replacement is not recognizing my original printer ink cartridges

  I installed my original printer cartridges in the replacement printer, but when I try to complete the entire upward I can't past the point where it tells me to install the ink cartridges.  There is much ink in the cartridges as I had the original printer for a very short time, any ideas?

  Hi casio,.

  You must use configuration cartridges must have provided with the replacement printer for. If you do not have the cartridges of configuration you will need to call our technical support at the 800-474-6836 and explain that the replacement printer came with cartridges installation. If you do not live in the United States / Canada region please click the link below to get help from your region number.

  http://www.HP.com/cgi-bin/hpsupport/index.pl