HP OfficeJet Pro 8600 N911g - touch screen ' back arrow ' & 'Home' icons do not respond.

Similar Questions

• OfficeJet Pro 8600 Plus touch screen issue

  Hello

  I have an officejet pro 8600 and the touch screen has a very annoying attribute. The touchscreen overlay coincide with the screen itself. On the left side, the overlay is in the correct position, but when you move to the right the overlay gets more and more mismatch of whats on the screen. For example, when the screen is showing a keyboard it is indeed impossible to type a '0' (zero) as 1 mm from the right side of the overlay gives a "9".

  I used to have a windows device THIS old iPaq you rebooted it asked you at each of the corners touch in turn so that he could align the screen with the touch screen overlay. The more than 8600 there any possibility to align the overlay, perhaps with a downloadable application, or am I stuck with not be able to use certain bits of functionality on the printer because the overlay align properly?

  Stuart Watton

  Sorry, but this printer does not have the opportunity to download an application, or align the touch screen. It is more of a hardware issue, and you must contact the Support HP (1800-474-6836). I hope this helps.

• HP Officejet Pro 8600 N911g can't always print and scan after turn on Mac from sleep

  Dear community:

  It's my printer:

  1. number and product name
  

  HP Officejet Pro 8600 N911g product name product model number product CM750A the serial number {private information deleted} ID Service 23022 Firmware Version CLP1CN1150CR Total number of pages 4187

  2 operating system installed (if applicable)
  Mac OS X 10.7.5

  3. error message (if any)
  

  After several problem that prevented me print I uninstalled all the HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro - 8600_v12.23.0.dmg after full I can print and scan. then I go home and put my laptop to sleep. After that I go back to work this morning I cannot print and scan again. HP utility impossible to connect to this printer because all of the information here (all fields) will appear as: unknown please help.

  4. all changes made to your system until the problem occurred
  Nothing. I just put my Mac to sleep and then back on.

  5. in the title of the topic, include a brief and accurate description of the problem and your product information (e.g., product name of your laptop, laptop computer, printer and other device, etc.)
  

  After several problem that prevented me print I uninstalled all the HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro - 8600_v12.23.0.dmg after full I can print and scan. then I go home and put my laptop to sleep. After that I go back to work this morning I cannot print and scan again. HP utility impossible to connect to this printer because all of the information here (all fields) will appear as: unknown please help.

  Is there someone out there who has an idea on how to solve this problem? Thank you in advance.

  Try scanning with picture Capture in your Applications folder.  Click the scanner on the left, click View details in the lower part to reveal a bunch of settings on the right side.

• OfficeJet Pro 8600 n911g stops and you need to restart the spooler on Win Xp

  Hello

  I have an OfficeJet Pro 8600 N911g printer.  It is networked and I put the static IP address on the printer.

  I have a user with about once a day to restart the Windows print spooler service so that tasks start printing.  I loaded, uninstalled and reloaded the Windows XP drivers.

  Any thoughts on how to solve this problem?

  Hello

  Have you used the latest version of the software on the HP site?

  If not, uninstall the printer from programs > HP > printer folder and then install the latest version below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  I suspect also any security program which may block the network connection (assuming that by the description of problem on a single user), temporary disable any software firewall running and check if that can cause printing to stay in spool it print.

  Try to run the HP print and Scan doctor, click on network > firewall help and make sure any firewall running is disabled, then follow Fiox print and check what is happening:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109037-2&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  If still the same I guess rather the envoirnment of the OS, you can try running Microsoft Fixit to diagnose service print spooler for questions and automatically check if this can help:

  http://support.Microsoft.com/mats/printing_problems/

  Shlomi

• OfficeJet Pro 8600 N911g: Officejet Pro 8600 Plus software

  I have the ability to print from the computer, so I know that the drivers of HP printer work.  I also checked that I can run a scan from the printer and the computer using the icon "HP Scan" through the start menu.

  The problem is that I can't run HP software suite via the desktop shortcut icon or the icon of the file in the source of the printer folder.

  The printer is connected via an Ethernet cable to the network from home.  I deleted and reinstalled the software suite, and when he arrives to find the printer, it fails.  When I plugged in the name of the product he couldn't find so I used the network address (192.168.1.4 - off the Test Page from Windows printer), and it continues the installation until it appears at the end.  It places the "HP Officejet Pro 8600" icon on my desktop as well as its 'Supplies - HP Officejet Pro shop' icon.  If I click on the "Shop supplies - HP Officejet Pro" icon, it takes me to the appropriate supply online store input screen.  When I double click the icon "HP Officejet Pro 8600", it gives me very briefly the windows just 'work' swirl but does not open the software application.

  I tried to uninstall the printer using Windows "Devices and printers" Control Panel, and then deleted the HP using "Programs and features" software, and then reinstall everything using new drivers and software HP through their web site.  This has not changed the symptoms or outcomes.

  Hi GL1800A,.

  I hope all is well!

  One last thing, you can try, if you wish, is to go through this guide, HP monofunctional and Printers Multifunction - HP Printer Wizard opens with an error in Script or in Notepadand try the fix that is provided.

  Good luck!

• OfficeJet Pro 8600 n911g: ink level 8600 rest from scratch with new 950XL

  My black cartridge in my 8600 printer ran out of ink. I had already replaced all the colors of three cartridges with a 951XL defined, a month or two ago, and the process went smoothly as planned. Today after replacing the black cartridge, adjustment noise seemed short, and the façade is estimated ink level zero rest.

  I tried the following diagnosis:

  -Reinsert the black print cartridge

  -Reinsert all four cartridges

  -market power

  -a second new HP 950XL

  -test page

  -the print head alignment

  -clean the printhead

  -Printing HP and doctor Scan, install and run - prompted me to update software - which did not fix the problem

  Print quality seems good on the test pages. I can only assume that the printer works satisfactorily, but I prefer to resolve this problem and eliminate the uncertainty of my use of the printer. Please suggest how I might solve this problem.

  Welcome to the HP community @Huwon,

  I came across your post about the black ink cartridges that do not properly record in your Officejet 8600 more, and I wanted to comment with my suggestions and comments. I must say that you tried the troubleshooting steps I would have suggested. You can also try an update to see if that helps. If the problem persists, contact HP to see on a replacement unit.

  Click here for download of the firmware update: Firmware N911g_n HP Officejet Pro 8600

  Try a reset to full power:

  Turn on the printer.
  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  Testify of my answer by hitting the thumbs below and press the button "Accept as Solution" if I helped you reach a solution!

  Contact HP:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

• Re: Officejet Pro 8600 N911g new firmware will not be installed.

  I have OfficeJet Pro 8600 N911n, Firmware version: CKP5CN1334ER and having problem with print jiberish characters on top and bottom of pages on each page. I tried to update Firmware on the HP website. CLP1CN1322CR I got the same error message. The PC is 'Not Applicable' on the Web similar to that shown above and unity iteslf he keep control of updates forever and never finished.

  Printer was fine until a last week, he began to print chracters crazy at the top of each page not only PC printing, even from copy, or internal reports the same result.

  What is happening on the HP?

  Hey there again!

  Could you try a reset of the power and make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help to solve this problem on its own.

  Press the power button to turn the product on.
  With the product, unplug the power cord from the back of the product.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the product.
  If the product does not light by itself, press the Power button to turn it on.

  Make a copy or two and let me know if you still see characters garbeled on copies?

  Also tell me if you are still in warranty.

  Have a great day!

• HP Officejet Pro 8600 N911g cannot print wireless AirPrint or desktop/laptop

  Hello

  My systems are all running Mac OS X 10.8.2 (Mountain Lion). I have a Linksys E4200 configured for 5 GHz Wireless-A and 2.4 GHz Wireless-G. For testing purposes, I have firewall of the router disabled.

  Here's what I CAN do:

  -connect to the Web server for the printer (printer is correctly connected to the wireless network)

  -print using ePrint (printer running mechanically)

  What I can not do:

  -Install the printer in OS X

  -printing of my office/computer systems portable

  -printing of my devices via AirPrint

  I tried the following:

  -reset the network settings on the printer

  -restart the router

  -restart all systems

  Error messages:

  -System preferences print & Scan shows the printer as "near printers: Officejet Pro 8600 [CBE189].

  -in installation "settings until 'Officejet Pro 8600 [CBE189]" configuration of the device... ". "returns with"Unable to communicate with the printer at the moment"and I have to cancel installation

  -When printing using iOS devices, I can choose the printer, but any print job expires.

  Any help would be greatly appreciated!

  Thank you!

  Too bad! Solution found - unplug the power cord, wait 30 seconds, plug it in again. Pop, it works. (So old-school)

• Error message Officejet Pro 8600 Premium that the drivers for this device are not installed. Code 28

  Printer : Officejet Pro 8600 Premium. model CN577A

  OS : Microsoft Windows 7 Home
  Base-64

  How your product is connected to your PC? : Network

  Description of the problem : in the Device Manager I have an error message with the

  OfficeJet pro 8600 icon - "the drivers for this device are not installed.

  (Code 28)

  There is no driver selected for the item or a set of device information. "I have

  have uninstalled and reinstalled the driver without result. The printer

  seems to work fine.

  Hello

  Yes, I would also suggest a new re-installation of the software.

• problem with Officejet pro 8600 N911g ePrint

  I'm trying to install eprint on my officejet however I have questions. I went into my settings to printers via the IP address and when I click on activate ePrint, it says this:

  Unable to connect to the server.
  
  Check the Internet connection and try again. Or contact your system administrator or the person who set up the printer.
  If your network requires a proxy server address to connect to the Internet, click Proxy enter or check your browser settings.

  As far as I know of I do not use a proxy server address. I have Cox Cable internet and have set the IP to my computer/printer to static. All other work well i.e. wifi printing, iphone/ipad and ext.

  Thank you

  Danny

  The steps below a usually resolve the problem you are experiencing:
  
  1. unplug the power cord at the back of the printer.
  
  2. unplug the power cord at the back of your router (and the modem, if they are separated from the router).
  
  3. wait 20 seconds, then plug the router (and the modem, if necessary) in.
  
  4. wait for 30 seconds, then plug the printer back and power.
  
  5. press the button on the front of the printer ePrint, and it should try to connect to Web Services again.
  
  These steps usually fix the problem, but if it persists, you can try definition of network information static for the printer (which is sometimes useful to stabilize the ability of the printer to get outside of your network to the internet):
  
  1. tap the wireless at the top of the screen of the printer and note the IP address.
  
  2. Enter the IP address in the address bar of a web browser on a computer and press on enter or click the go button browser.
  
  3. the printer status page must be open.  Click network in the upper part.
  
  4. click on networking on the left.
  
  5. Select the Proxy settings.
  Note: If you are prompted for a redirect, click OK.  If you receive a certificate warning, select the option that allows you to continue anyway.
  If you receive an internal system error, refresh the page until it loads the proxy settings.
  
  6. check that all fields are empty.  If they are not, make them disappear and make sure that the Proxy Server requires authentication is unchecked and click on apply.  You should get a success message.
  
  7. click on the network address (IP) on the left.
  Note: If you only configuring IP address and DNS address with a yellow note Configuration, refresh the page until it loads completely.
  
  8. leave automatic IP IP address Configuration.
  
  9 change the DNS address to the manual DNS Server Configuration.
  
  10. enter manual for the manual preferred DNS Server 8.8.8.8 and 8.8.4.4 for auxiliary DNS.
  
  11. click Apply and you should get a success message.
  
  12. turn off the printer for 30 seconds and then turn it on again to force the new settings take effect.

  Let me know if you need additional assistance. Thank you

• OfficeJet Pro 8600: I opened the paper tray; now, he will not go back and will not go out. He's stuck.

  OfficejetPro 8600: I opened the tray paper.  Now the tray won't go back and won't go either.  It's coming out about 6.5-inch printer is currently a big paperweight.

  My 'solution' in 2012 had to take printer to Best Buy where they replaced my printer that was a few months old at the time.  I had no other problems in the last two years with the status bar.

• HP Officejet Pro 8600 N911g: HP Officejet Pro 8600 N911g Question add GMAIL SMTP

  Hello

  I want to have 2 shippers when I scan to email.

  My GMAIl SMTP works perectly.

  Those of my wife at all (test KO).

  Of course, I tried/retried the login/password, the firmware update (printer is up-to-date)

  I also tried tab setting (via web print server) the option "mail server". I filled SMTP ID my wife and it worked. (Test OK)

  Where is the problem?

  Thanks in advance for your comments

  Marc

  Hello
  Gmail offers several options of security which are not supported by the printer and it will block to connect to their servers.

  First, open the following link and ensure that you are connected to the same account that you are facing problems of implementation.
  https://myaccount.Google.com/

  In the section connection & security click on signature in Google and make sure 'The 2-Step check' is defined as 'Off '.

  In the left pane click on connected applications & sites and make sure that 'Access to less secure applications' is defined as 'ON', otherwise the check fails.

  In the left pane click peripheral activity & notifications, within the "security events" section click on the link to control events and make sure there is no connection blocked attempt (it will be highlighted in red), if there is no warning, proceed to the screen to ensure there is no block for this device.

  Once you are running a test for the outgoing user profile and check if the problem resolved.

  Kind regards
  Shlomi

• HP Officejet Pro 8600 N911g: 8600 Officejet more connection WiFi

  When I look at the WiFi signals available on my cell phone, I see my printer is a WiFi signal (name: 'HP-Print-20-Office'), but it asks for a password and I don't know how to enter the system to change anything.

  

  I know somewhere I should be able to communicate with a web server of HP to rest my password for my registered e-mail address. But I have not yet found.

  Any suggestions?

  I finally found! I had to go on Youtube to find videos downloaded HP on how to print the configuration page, that you have suggested. She provided a procedure step by step on how to find the network configuration Page. The password is a series of numbers, not a word or phrase that I thought it might be. I am officially connected with more signal and speed. Thanks for your help.

• OfficeJet Pro 8600 N911g: MAC 10.11.2 SCAN TO COMPUTER don't WORK DO NOT OFFICEJET 8600

  I have upgraded to Mac 10.11.2 yesterday evening.  Now, I get this error.  Tried to reinstall the software and restarted the router and the computer to the printer, tried with wifi and LAN.  I guess it has to do with the update.  I can scan the Mac, but NOT the printer to the Mac.

  

  The USB cable is a successful work around.  LAN and WIFI gve the question

• Can't scan with HP Officejet Pro 8600 N911g

  The printer just stopped working yesterday.  I am running Yosemite 10.10.2. Through internet research, I've upgraded to the latest drivers and software HP.  I have reset print.  Can I get printing to work with an ethernet cable.  Wireless does not work.

  I now get an error of scanning HP printer is not available.  However, the printer works when I print to.

  I spent hours trying to solve this problem.  Please help, the printer and copier work but not the scanner.

  Thank you - all the wireless functions: printing and scanning to work again.  I followed the guide, but it took a number of attempts.  I think the main thing that I was missing before I used this guide was remove the preference.