Can't scan with HP Officejet Pro 8600 N911g

Similar Questions

• scanning with HP Officejet Pro 8600

  with the HP Officejet Pro 8600 how can I change from portrait to landscape for SCANNING?

  Hello
  HP printer scans in the format and orientation portrait. So the only way is to scan and then turn to the landscape using hp scanning application or any application manually.

  Thank you for using the hp printer, have a good impression.

• HP Officejet Pro 8600 N911g can't always print and scan after turn on Mac from sleep

  Dear community:

  It's my printer:

  1. number and product name
  

  HP Officejet Pro 8600 N911g product name product model number product CM750A the serial number {private information deleted} ID Service 23022 Firmware Version CLP1CN1150CR Total number of pages 4187

  2 operating system installed (if applicable)
  Mac OS X 10.7.5

  3. error message (if any)
  

  After several problem that prevented me print I uninstalled all the HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro - 8600_v12.23.0.dmg after full I can print and scan. then I go home and put my laptop to sleep. After that I go back to work this morning I cannot print and scan again. HP utility impossible to connect to this printer because all of the information here (all fields) will appear as: unknown please help.

  4. all changes made to your system until the problem occurred
  Nothing. I just put my Mac to sleep and then back on.

  5. in the title of the topic, include a brief and accurate description of the problem and your product information (e.g., product name of your laptop, laptop computer, printer and other device, etc.)
  

  After several problem that prevented me print I uninstalled all the HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro - 8600_v12.23.0.dmg after full I can print and scan. then I go home and put my laptop to sleep. After that I go back to work this morning I cannot print and scan again. HP utility impossible to connect to this printer because all of the information here (all fields) will appear as: unknown please help.

  Is there someone out there who has an idea on how to solve this problem? Thank you in advance.

  Try scanning with picture Capture in your Applications folder.  Click the scanner on the left, click View details in the lower part to reveal a bunch of settings on the right side.

• How can I get my HP Officejet Pro 8600 more to scan a full legal size paper?

  How can I get my HP Officejet Pro 8600 more to scan a full legal size paper? He cut scanning letter-size, but the specifications say it will scan the legal size.

  Hello

  The analysis of parameters need to be changed to HP Scan App. launch of the HP scan application from your computer and select the option left (PDF or JPEG...) and then choose the size of legal scan on the right.

  Save and close the application.

  Now you can scan in legal.

  Note:

  You can also create your own settings for scanning HP scanning parameters.

  Good impression

  Evelyne

• OfficeJet Pro 8600 n911g stops and you need to restart the spooler on Win Xp

  Hello

  I have an OfficeJet Pro 8600 N911g printer.  It is networked and I put the static IP address on the printer.

  I have a user with about once a day to restart the Windows print spooler service so that tasks start printing.  I loaded, uninstalled and reloaded the Windows XP drivers.

  Any thoughts on how to solve this problem?

  Hello

  Have you used the latest version of the software on the HP site?

  If not, uninstall the printer from programs > HP > printer folder and then install the latest version below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  I suspect also any security program which may block the network connection (assuming that by the description of problem on a single user), temporary disable any software firewall running and check if that can cause printing to stay in spool it print.

  Try to run the HP print and Scan doctor, click on network > firewall help and make sure any firewall running is disabled, then follow Fiox print and check what is happening:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109037-2&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  If still the same I guess rather the envoirnment of the OS, you can try running Microsoft Fixit to diagnose service print spooler for questions and automatically check if this can help:

  http://support.Microsoft.com/mats/printing_problems/

  Shlomi

• HP OfficeJet Pro 8600 N911g - touch screen ' back arrow ' & 'Home' icons do not respond.

  The touch screen on my brand new (3 days of use) HP OfficeJet Pro 8600 N911g does not work well. I am able to select an option, for example, the 'settings', but I can't go "before"through screens - the 'back' arrow, or the icons 'Home' of work." Whenever I want to get in another section of the configuration, I power the machine off and back on to see a menu of 'House' cool touchscreen.

  This seems to be a hardware problem. You should maybe contact the HP Support (1800-474-6836) or taking it back to the store. Well, here's a link you can follow and help with this question. This can solve the problem. Let me know the results.

  http://support.HP.com/us-en/document/c03382050

• How can I get my HP Officejet Pro 8600 more to send the scanned item directly to e-mail?

  I just moved to the top of a new HP Officejet Pro 8600 more a HP 6500 printer.  On the old 6500, it gave me the choice to send the scan to my email, however, that option is not available for me on the new scan of 8600 software.  How can I add email to my choice of where to send the scan?

  Thank you...

  Hi NICOLI12,

  Welcome to the HP Forums, I hope you enjoy your experience!

  I understand that you want to know how to scan to e-mail.

  I'll be happy to help you.

  You should be able to analyze through the scanning software HP to e-mail can also scan to e-mail from the control panel of the printer. I have provided a document to find out how Scan.

  Hope that solves your problem.

  If you are on Mac, please let me know.

  Thanks for posting on the HP Forums.
  Have a wonderful day!

• OfficeJet Pro 8600 n911g: ink level 8600 rest from scratch with new 950XL

  My black cartridge in my 8600 printer ran out of ink. I had already replaced all the colors of three cartridges with a 951XL defined, a month or two ago, and the process went smoothly as planned. Today after replacing the black cartridge, adjustment noise seemed short, and the façade is estimated ink level zero rest.

  I tried the following diagnosis:

  -Reinsert the black print cartridge

  -Reinsert all four cartridges

  -market power

  -a second new HP 950XL

  -test page

  -the print head alignment

  -clean the printhead

  -Printing HP and doctor Scan, install and run - prompted me to update software - which did not fix the problem

  Print quality seems good on the test pages. I can only assume that the printer works satisfactorily, but I prefer to resolve this problem and eliminate the uncertainty of my use of the printer. Please suggest how I might solve this problem.

  Welcome to the HP community @Huwon,

  I came across your post about the black ink cartridges that do not properly record in your Officejet 8600 more, and I wanted to comment with my suggestions and comments. I must say that you tried the troubleshooting steps I would have suggested. You can also try an update to see if that helps. If the problem persists, contact HP to see on a replacement unit.

  Click here for download of the firmware update: Firmware N911g_n HP Officejet Pro 8600

  Try a reset to full power:

  Turn on the printer.
  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  Testify of my answer by hitting the thumbs below and press the button "Accept as Solution" if I helped you reach a solution!

  Contact HP:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

• 8.1 Windows Pro problem with HP OfficeJet Pro 8600

  I am running Windows Pro 8.1.
  I tried to install the software and drivers for HP OfficeJet Pro 8600 without success.

  I tried to remove the software, reinstall, reboot the computer, do a 'clean' start, and nothing has worked so far.

  I received the following error message:

  Impossible to install a file that is necessary because the CAB file c:\users\User\appdata\local\temp\7zS2EAD\OJ860x64.cab has a signature digital invalid. This may indicate that the file is corrupted.

  The error message is the same every time I try something new.

  I am able to print, if I add the printer through the option "add a printer" in Windows Explorer, but I want to install the complete software so that I can scan also.

  I downloaded more than 10 times the files several associates of troubleshooting: troubleshooting HP Installation failure MSI, HP Print and Scan doctor, but they have not helped at all.

  Any suggestions would be greatly appreciated.

  Hello Alfitoand welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have found errors during the installation.  I want to help you with this.

  I would start by trying to install on another account on the computer.

  It also seems that there may be a corruption in the temp directory.  I suggest you remove all your temp HP folder.  I am including the steps to get the specific folder:

  -On your keyboard, hold down your windows key and R key

  -A 'RUN' box will become available

  -Type in %Temp%, and then hit

  -Open your folder that begins with 7z

  -Delete everything inside

  -Restart your computer

  Once you have done this, I recommend reinstalling the software using the HP printer install wizard for Windows.

  If this does not resolve the issue, I would recommend going to your home screen in mosaic, and typing in CMD and press to enter.  That will take you to your command prompt.  In you command prompt, type sfc/scannow, and then press ENTER.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• thin horizontal black line down page what scan on HP Officejet Pro 8600 more

  I've owned an HP Officejet Pro 8500 and scan was perfect.  I recently bought a HP Officejet Pro 8600 Plus.

  When I scan from the ADF HP 8600, I get a thin (several pixel wide) black along the lower edge of the analysis that results.  This line will be sometimes slightly twisted or appear only through half of the page, in which case, it tends to become thicker towards the edge of the page).  According to me, this line is an artifact of the analysis of the edge at the bottom of the original document.  I think it is to show where the bottom edge of the page was when parsing.  If the document is that a little offset, then the black line down will be a little twisted, probably following the edge of the page.  This issue is consistent and reproducible.  It is in the mode "Scan mail" and in mode 'Scan To Network Folder.

  When I scan from the flat bed, I get a very narrow black line along the side of the analysis resulting very superior, but the background seems in good condition (although I have not tested this widely).

  These fine black lines occurred when scanning the HP 8500.

  I wonder if there is a setting to adjust it, or if it is a firmware difference between printers needs debugging.

  Hey KenAlker,
  
  There are a few things I want to check if you have lines when scanning using the 8600. I see that mention you that lines appear both through ADF and flat glass. There may be something both of the glass sections used by this printer, but more often that otherwise, this isn't the case.
  
  I would check if the printer is connected to a surge protector. If this is the case, then try plugging the 8600 in a direct outlet. Often the surge protector can cause this problem appears because the printer has a built.
  
  Also, try a hard reset:
  * Unplug the unit while the
  Disconnect the other end of the wall socket direct
  * Wait 30-60 seconds
  * Plug the unit to the top
  
  Also, try to take a look at the steps in the document found here.
  
  I hope this helps.

• Duplex with an Officejet Pro 8600

  Hello world

  I just bought a HP all-in-one Officejet Pro 8600 and installed it and got operational.  I have an accessory front for two-sided printing, but for some reason, other that printing from a browser web, there is no option for double-sided printing in the print menu.  Here is a screenshot of what I get.  I understand there should be also a double-sided printing check box.

  I'm on a MacBook Pro OS X and I followed all instructions print double-sided, including system preferences > print & scan > Options & supplies > pilot > check "Double-sided (duplexer) printing accessory HP" (see second screenshot below) however still cannot get the print duplex option to display.  The duplexer works because I'm able to use printing from a web browser... just not another another application (for example, Adobe, Word, Excel, etc.).

  Any help/tips GREATLY appreciated.

  Thank you

  Craig

  

  

  

  

  Hi Craig

  Follow the steps below to print printing double-sided for different applications:

  1. On the file menu, select print. The print window is displayed.
     NOTE: The print window might be minimized. Click the blue triangle next to the name of the printer or on the button view details to see all the available parameters.
     Adobe, the application print dialog appears... Click the printer down button to access the system print dialog box...
  2. In the print window expanded you will find next to Copies the checkbox for duplex. Select the check box.
     NOTE: If the check box does not appear in the specific application print dialog box, skip this step.
  3. To select the connection type click the selection box below, listed as the name of the program (e.g. TextEdit)
     Will appear as Copies & Pages within Microsoft Office applications.
  4. Select layout from the drop-down.
  5. Set the duplex as the binding edge Long (Portrait) or binding Long Edge (landscape).

  You can save the settings for later use by clicking preset > save current settings as preset.

  Shlomi

• OfficeJet Pro 8600 Plus: PC stopped communicating with wireless Officejet Pro 8600 more

  My HP printer has been connected to my PC via my home wireless network and work without problem, for 18 months.  A few weeks ago the printer stop appearing in the printer dialog box when I went to print a document.  The printer continues to operate wireless for all my mobile devices without problem.

  I went through all the HP process and tools for troubleshooting, downloaded and installed all updates, nothing helps.  I uninstalled my PC off and now it will not reinstall.  The installation process see the printer on the network, but when I try to install it it said "cannot be installed on the network" and it goes no further. I lost hours and hours trying to get to the bottom of it, nothing helps.

  What is the problem?

  Hi @Layli,

  Welcome to the HP Forums!

  I noticed that your PC has stopped communicating with your HP Officejet Pro 8600 wireless connection more. I'm sorry to hear that, but happy to help!

  Out of curiosity, what happens if you install the printer using the USB method wireless configuration? Check out this guide, your wireless printerand select Configuration USB wireless.

  Also, if this does not work, able to install the printer are you using a USB connection? In this way, we can see if the problem could be the connection itself or not.

  You see error messages on the control panel of the printer at all?

  Thanks for posting and hope to hear from you soon!

• How can I get my hp officejet pro 8600 to print a custom size

  Hi, I just upgraded from the officejet pro 8500 to the officejet pro 8600, I try to print a piece of the custom paper size.  The size is 26.9 mm x 13.4 mm, I am on windows 7.

  The error is:-paper detected does not match format of paper or type selected.

  I had 4 printers officejet different over the years and never not been able to print a custom size, can someone please help with this one.

  Some printers are able to print custom formats real, but most made currently are not. It is because the printer must be able to recognize and 'confidence' settings which are entered. If a number was entered incorrectly, the printer can damage its internal components.

  This is especially true in this case, because the above dimensions are considerably smaller than anything that can be printed.

  My recommendation is to use a paper size appropriate to print materials and cut the large piece to the correct size.

  Let me know if it helps!

• Copy and scan with the Officejet Pro 8100

  Can I scan and copy with the Officejet pro 8100?   If Yes, how, is not in the manual.

  LON

  The Officejet Pro 8100 is a printer only, it is not a multifunction device.

  You can find the specifications below:

  http://WWW8.HP.com/us/en/products/printers/product-detail.html?OID=4323241&JumpID=oc_r1002_usen_c-001_r0002

• HP Officejet Pro 8600 more: problem with HP Officejet Pro 8600 more light

  As soon as I turn on my printer after some time one get a short flash printerscreen code: B84D7A4. Subsequently, I get the massage that I have to powerdown the printen and turning the power on again. This repeat hisself without end. If I disconnect the network cable from the printer starts normal. As soon as I connect the network cable, I get the same error code.

  If I connect to another network port, I have the same problem.

  Who knows the solution for this.

  I can still print via USB cable in. But I don't get the option to the printerscreen: SW update.

  Greetings @HPofficejetPro,

  I saw your post about the problems you are having and I can find some things that you can try.

  Have you tried another ethernet cable?

  The same thing happens when you connect with a USB cable?

  HP regularly publishes updates of firmware that can also correct the problem you are experiencing. With the USB cable is connected, you can click on this link to download the firmware update for the. HP Officejet Pro 8600 more e-All-in-One Printer - N911g.

  Is the printer connected directly to a wall outlet or a surge protector or a power bar? We want to connect it to a wall outlet so that we can eliminate the source of energy as the primary cause. See this document for more information on the problems when connected to an uninterruptible power supply/Strip/surge protector power (Note: this document is not limited to printers Laserjet.)

  Please let me know the results, or if there is anything else I can do to help.

  I look forward to hear from you!

  Thank you