HP Officejet Pro 8610: hp Officejet Pro 8610 cannot send faxes "Fax line State Fail"

Similar Questions

• OfficeJet Pro 8610: Cannot receive faxes

  I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.

  I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.

  I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.

  Hello @foxtail09,

  Welcome to the forums of HP.

  I understand that you Officejet Pro 8610 is unresponsive to faxes.

  I would like to help.

  Everything seems correct.

  Your phone line has a service of voice mail on this subject?

  Voicemail could be intercepted the fax before that the printer gets it.

  Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.

• HP Officejet Pro 8600 cannot receive faxes

  HP Officejet Pro 8600

  ================

  Cannot receive faxes.

  Able to send faxes.

  Have a line telephone/answering system equipment, with 4 lights.

  I send a fax to the 1-888-473-2963.

  A few minutes later my phone/answering machine equipment has started ringing 4 times, asking to leave a message.

  Then I heard the ringtone that a fax has been available and I checked the printer display. I had an option:

  "receive faxes manually.

  I pushed this option and the incoming fax was printed.

  If this case should be closed.

• Cannot send fax LaserJet Pro M1212nf

  Help me please correct.

  LaserJet Pro M1212nf. analog phone connected via the "phone" on the back panel port.

  In the manual to read:

  ===================================================

  Send a fax in composition from a telephone connected to the fax line
  Occasionally, you can dial a fax number, a phone that is connected to the same line as the product. For example, if you send a fax to a person that the device is in the manual receive mode, you can precede the fax with a voice call to inform this person that the fax is coming.
  NOTE:
  The phone must be connected to the port 'phone' product.

  Load the document into the document feeder.

  Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax number using the phone keypad.

  When the responses from the recipients, give instruction to start the fax machine.

  When you hear fax tones, press the Fax theSend, wait until the connection is displayed on the screen of the control panel and then hang up the phone.

  ====================================================

  But, when I hear fax tones and press the Fax button, no message connection on the screen, but I see Incoming call, and try to fax receive faxes, do not send.  Faxing via the digital button on panet before M1212 isn't a problem, everything ok.

  What's wrong?

  so I understand my mistake, document MUST be in the document feeder, no scanning no glass.

  Thank for the help ^)

• OfficeJet Pro 8600 can send faxes but not receive them?

  I recently purchased the Officejet Pro 8600 and fax send function works fine, but there will be no more. Any thoughts why?

  Hi Sheckaman,

  Follow the steps outlined in the document below.

  http://support.HP.com/us-en/document/c02891758

• OfficeJet Pro 8600 cannot receive fax

  I just got a Comcast phone line and I can send faxes but not receive.  Do I need a digital analog converter box?  How can I fix it?

  I'm sorry you have a problem with your fax. You may need to get a converter. Faxing with digital is not always guaranteed. It's so of transmitters and digital communication and that it is unable to send or receive.

  Here is a link you can follow, which can help you with this problem.

  http://support.HP.com/us-en/document/c02891758

  You can also run the fax test and verify the results.

  Check your connections.

  1. LINE 1 on the printer goes directly to the wall jack or LINE 1 of the modem (if you have package, cable, internet and telephone).

  2 LINE 2 on the printer go to the phone.

  Let me know if these steps help you.

• Pro 8500 more send faxes received to my email

  All my incoming fax used to be sent to my email address, now no more? Can U help please?
  
  Stannie

  Hi Stannie,

  The following assumes that you have installed full feature software AND that the software is fully functional.

  Excerpt from Page 50 of the User Guide:

  Set up the scan to E-mail

  You can use the printer to scan documents and send them to one or more email address
  addresses as attachments, without additional scanning software. You don't need to
  analyze the files on your computer and attach them to e-mail messages.

  NOTE: If you use the HP Officejet Pro 8500 a (A910a-f), you can only use
  Scan to network and Fax folder in network folder. To find your model number,
  See the printer model number.

  To use the e-mail scanning feature, perform the following steps:

  Step 1: Define the profiles of outgoing e-mail

  Configure the e-mail address that will appear in the FROM part of the e-mail
  message sent by the printer. You can add up to 10 profiles of outgoing e-mail. You can
  Use the HP software installed on your computer to create these profiles.

  Step 2: Add e-mail addresses to the e-mail address book

  Manage the list of people to whom you can send e-mail messages to the printer.
  You can add up to 5 e-mail addresses or groups of messaging, as well as their correspondents
  contact names. To add e-mail addresses, you must use built-in Web printer
  Server (EWS).

  Step 3: Configure other e-mail options

  You can configure the SUBJECT and body text by default which is included in all e-mail messages
  messages sent from the printer. To configure these options, you must use the printer
  EWS.

  Step 1: Configure outgoing e-mail profiles

  To configure outgoing e-mail used by the printer profile, follow these steps
  your operating system.

  Windows
  1. open the HP printing software. For more information, see software HP printer
  (Windows).

  2. double-click on shares of Scanner and then double-click Scan to e-mail Assistant...

  3. click on new and then follow the instructions on the screen.

  =======================================================================

  EWS designates the embedded - Web server read about it in your user's Guide.

  It is a Web page interface, that you can use to control and interact with the installation program and the features of your printer.

  You can open the built-in Web server in your favorite browser:

  • Open the browser at a blank tab / print this page
  • Enter the IP address of the printer such as the address of the Web page.

  for example

  Enter 192.168.1.16

  and the browser will open the Web page for your printer at http://192.168.1.16/

  Don't forget, the address IP of YOUR printer will be different.

  =======================================================================

  Click on the thumbs-up Kudos to say 'thank you '.

  While I strive to reflect best practices of HP, I do not work for HP.

• Cannot send faxes with HP officejet 8600

  Original title - 8600 hp officejet fax

  I can't get my HP officejet 8600 to send a fax... Help

  [Moved from comments]

  Hi Russell,

  You can view this issue in the Forums of HP Support: http://h30434.www3.hp.com/

  We can also refer to this article and check if that helps.

  http://h20000.www2.HP.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&TaskID=110&prodSeriesId=4322914&prodTypeId=18972&supportTaskId=42488

  Thank you.

• HP Officejet 6700 Premium: Cannot receive faxes on 6700 Premium

  I can't receive faxes unless I hit the button "accept" - well to AutoAccept is on.   He sends faxes outgoing ok.

  Hello @shamadaw ,

  Welcome to the forums of HP.

  I understand that your premium of 6700 does not receive faxes properly.

  I would like to help.

  The communication seems to be there, but something is wrong with a framework.

  If I could know a little more about the configuration, I can better help you.

  The voice calls and faxes that are received on the same line?

  Is there a voicemail on line service?

  Faxes have a distinctive ring?

  The installation of the printer must recognize the distinctive ring?

  Or if there is no distinctive ring, perhaps the printer is looking for one when it shouldn't.

  Go to the configuration menu, then the Tools submenu.

  Select run fax Test.

• HP Officejet Pro 8600: Recently a fax pops up when I try to print photos and the picture does not print

  We have a printer all-in-one HP Officejet Pro 8600 operating from a desktop HP with Windows 7. Recently, in the last two weeks my wife told me, we cannot print photos. The documents appear to be printed without a problem, but when trying to print a photo we get a window titled 'Send Fax - HP Officejet Pro 8600'. We have never used or even hung fax capablitly since we have owned this printer (maybe 2-3 years). All of a sudden, this window is displayed when we try to print a photo and the photo does not print.  I can't tell you that my wife did not hit accidentally a wrong button somewhere down the line, but she says she does not. I tried to attach a screenshot of the window, but for some reason that it does not take it. It's probably something very simple, but technically challenged myself, I can't understand. Help, please.

  Thank you

  Vince Pellerito

  Print picture of what program?  Some programs to keep their own default values for the printer.  It seems that the default printer for the printing of the photo program has been set to Fax.  Try to open the program, select the Officejet Pro 8600 as the printer rather than the Officejet Pro 8600 fax.

• My HP Officejet Pro 8600 cannot print from my MacBook Air

  Hello

  My HP Officejet Pro 8600 cannot print from my MacBook Air. It keeps on showing "the printer is not connected", but the display on the printer connected. I often reset the printer "EVERY TIME" I want to use. I also tried to turn off my laptop and printer several times before printing. If I'm lucky, it will work maybe for one or two prints. If no luck then I have to reset everything again. Sometimes I reset the printer, the printer is not displayed on my selection.

  Hello boojoo1tw,

  Welcome to the HP Forums!

  I understand that you are unable to print most of the time with your Officejet 8600. How is the printer connected? USB or wireless? What is your operating system on your Mac computer? Click here to find out.

  If your wireless printer, then I recommend the award of an 'IP address' by following this HP document on printer does not maintain the wireless connection.

  Please post your results, I'll be looking forward to hear from you.

• HP Officejet Pro 8600 Plus: sending of faxes directly Word document

  The machine works well for scan and fax a paper document manually.

  But I can't get it to send a Word directly from Word document.  "Fax - HP Officejet Pro 8600" is among my printers, but when I select the 'printer '...

  (1) on the 'Send Fax' screen, I wonder for all sorts of information (for example, contact). If I type in a name, etc., the information disappears - and appears later in my e-mail address book.  By clicking on the "Contacts Fax" area shows nothing.

  (2) even if I could find a touch, the screen insists that I have add a cover page (do not want one).

  (3) there is an icon called 'My Document Fax' which I assume would choose a document (for example. Word) to send - but nothing happens.

  'Add a Scan' will scan a document from the tray of the printer, but not what I need.

  CONFUSION...!

  Hello

  Have you tried to add a number manually?

  Enter the number in the top bar, and then press the Add button:

  

  Once you press the button Add the Send Fax option becomes available:
  

  The icon labled is the Word document who sent the fax indeed software

  Hope that helps,

  Shlomi

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• HP Officejet Pro 8500 A909a Se: fax problems

  My Fax says it's inactive. How it back on? Cannot send a fax

  Hi @Redrose1947,

  Welcome to the Forums of HP Support!

  I see that you are unable to fax from your HP Officejet Pro 8500 A909a printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand you want to be able to send a fax. To clarify, "idle" means that the printer is ready.

  In order for me to help you best, I can get more information.

  What is the error message that you receive when you try to send a fax?

  Please use this guide to resolve problems with faxing:

  • HP Officejet Pro 8500 A909-Series all-in-One printers - can't send or receive faxes

  To activate the Image to send faxes, do the following:

  • The menu on the front panel of the printer, click on the configuration menu (key)
  • Select report print
  • Turn on the Image on fax send report

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP OfficeJet Pro 8625: Update was downloaded now, when I hit print I get 'Send Fax, HP OfficeJet Pro 8620' window

  My HP OfficeJet Pro 8625 newly purchased printer was printing fine until I downloaded an update online. Now when I try to print I get the "Send Fax - HP OfficeJet Pro 8620" window. I have not selected the correct option on the update. I do not use nor I set up the fax on my computer or a printer. How can I fix this problem?

  Hello

  In Control Panel, select devices and printers.

  Right-click on the printer 8620, and then select set as default printer.

  Select the printer listed without 'Fax' in its name and confirm.

  The application used to print as if sure you select the print queue that does not include 'Fax' in its name.

  Shlomi