HP officejet pro 8620: impossible to scan a full A4 page on my HP Pro-8620

Similar Questions

• HP Officejet Pro 8620 - Scan to TIFF?

  I do not own this MFP is not in front of me. I'm trying to help a customer who continued to send a PDF that are too big for our portal.  If he could send as TIF/TIFF IMAGE, it would be probably much smaller.

  I have looked at the manual and don't see instructions/options for this.

  Does anyone have experience with this on this all-in-one printer? Is this possible?

  Thank you!!

  Hello there @Frannia welcome to the forums!

  I took a page from my scanner HP (on a Windows PC), there should be the ability to change the type of file to a TIFF file if the analysis of every day is selected. See what I had highlighted in yellow below. Ignore the red arrow to scan in PDF format.

  Also ensure the full functionality driver and the software is installed. If the driver is required, click on this link, select the operating system must be installed on the printer and pulled in and download it here:

  E-all-in-one printer drivers HP Officejet Pro 8620

  I hope this helps!

  Have a great Thursday

  

• All-in-one Officejet Pro 8620: officejet pro 8620 all-in-One scan negative

  How to scan negatives and 35mm on a HP Officejet Pro 8620?  I recently read it is possible on older versions, but can not find all the information about the printer I have.  Please answer quickly because it's something I have to do for my business.

  Hello

  Negative scanning requires a special film holder (as in This example), indeed such was offered by older models and not in the past years.

  The 8620 do not offer this kind of functionality, as well as any current inkjet all-in-one device and you can't scan negatives with your printer.

  Only proffesional scanners offer a these these days, not all in one of the devices.

  Here's the only model I have managed to find to your purchase today, there could be some more and it's worth trying a such google searh:

  Digital flat HP Scanjet 5590

• HP Officejet Pro 8620 shows a black line on scanned documents

  I have an Officejet Pro 8620. Just bought two months ago and everything was fine. I scanned just, however, an element through the feeder and it has a verticle black line subject to halfway, going down the whole page. What can I do to fix this? This is not the case again using the dish.

  The question that you see is caused by a small spec on the glass of the scanner ADF, thin glass just left of the main bed.  Clean this area as on the solution three of the document here.

  I found that shining flaslight parallel to the glass of the ADF can highlight the spec, it may be difficult to see.

• Failure to scan on a brand-new 8620 OfficeJet Pro

  Hello

  I have a brand new 8620 Officejet Pro and use OS X v10.9 & use a laptop wireless and desktop via USB.

  On both final set-up print without any problem at all but when I try to copy, scan or something by fax printers touch screen comes up with "Scanner failure - cannot copy, scan, or use the fax". As a result, if I open the HP utility it says "device status: scan unknown error".

  I've uninstalled and reinstalled all software printer 4 times - twice by using the internet and twice using set up disk & each time the same result as above.

  I used the online help guide and followed all the solutions, but all without success.

  Anyone can offer any additional help please or is their real fault with it & the printer needs to be replaced

  Thank you very much

  Welcome to the @Stratford_HP forums

  I read about how your new Officejet 8620 shows you a failure "Scanner", leaving you unable to copy, fax and scan. I'm here to offer my suggestion and comments for this question.

  Try the steps in this guide for failures to scan first, and if the problem is still apparent, I suggest to call HP to inquire about a replacement printer.

  A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

  Details of HP:
  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a fantastic weekend, I hope that my post was information!

• HP Officejet Pro 8620: One side scanning instead of both sides

  Whenever we scan with the printer using ADF, ALWAYS scan both sides of the document. We want to scan only ONE side, but we cannot find any setting switching on both sides for only one party to scan. It's very frustrating because whenever we scan, we have the right page and one white. We use Adobe Acrobat and driver scan TWAIN of the model.

  Is it possible to set up the printer we want?

  Best,

  JM

  Hi @keyser2015,

  Welcome to the HP Forums!

  I see you try to do a side scan instead of the two sides, with your HP Officejet Pro 8620 on Windows 10. And I'm happy to help you!

  Each scanning program, has their own features. I'm not familiar with the use of Adobe Acrobat, so it is possible the functionality are not available in this particular scanning program. If you need help on the use of Adobe Acrobat, I would say to contact our Support from Adobe, for assistance.

  In the meantime, I suggest try using HP Scan instead and see if the option is available on the main screen to choose scan front side. If you have trouble with the HP scanning program, please try our HP print and Scan Doctor, to see if it can automatically solve the problem for you!

  Hope this information is useful and thanks for posting!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Officejet Pro 8620: OCR without scan

  I really like the feature "scan to OCR. This works remarkably well.

  Is there a way to take an existing PDF and get the OCR function withiut analyzes the PDF file?

  Thank you.

  Hi @RCP45,

  Thanks for joining the Forums of HP Support with your request.

  I understand that you use a HP Officejet Pro 8620 e-all-in-one printer with a Windows 10 PC, and you have a PDF file that you want to change without having to scan him. I would like to help with that.

  You're right, the "scan to OCR" can come in handy. There is no way to use the OCR software that comes with the printer software. If you are wanting to edit a PDF file without it first scans, there are third party software available that can help. Adobe Acrobat DC is a program that will edit the PDF option.

  I also found that you can edit PDF files in Word format if you are using MS Office 2013 or 2016. Here is a support for MS Office document that can help with this - Edit PDF content in Word.

  Please let me know if that solves the problem, or if you need assistance.

• OfficeJet Pro 8620: can not scan from my printer on my computer

  Hello. My computer recently downloaded windows 10 and since then I can not scan from my printer to my computer (although I can scan my computer on my printer).  I get the following error message (and hp scan doctor found no problems): "the analysis could not be performed because of one or more of the following problems: - computer connection is lost, the application of scanning the computer is currently in use, OCR application - is not installed on the computer.

  Is there a way to fix this?

  Thank you!

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer

  Once you have installed the software,

  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)
  

  

  Hope that helps.

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 scan low resolution

  According to the specifications of the OfficeJet Pro 8620 offers a resolution of up to 1200 dpi scanning, but the scan software offers only up to 300 dpi. How can I scan at a higher resolution than 300 dpi?

  Thank you for your response.

  Hello

  Automaric document feeder allows scanning up to 300 dpi, to analyze higher resolutions, you will need to use the glass flat.

  Place your document on the glass and open the HP scanning software, change the source as glass flat instead the default (use ADF if loaded), then you will be provided with the option to select a higher resolution.

  Kind regards

  Shlomi

• OfficeJet Pro 8620: ADF Scan black line down

  Hello

  When I scan documents using the ADF, I get a black line at the bottom of each page (only the right side of the book). I tried to clean than the small scanning area - but I still get the black line - any idea how to get rid of him?

  You can download a sample scan pages virgins og here: https://files.secureserver.net/0s4RbMeFgHa3lX

  I just wanted you to day.

  After replacing the printer OfficeJet Pro unit 8620 3 times (when having tried 4) and I tried a HP Officejet Pro 276dw with the same problem, I ended up cancelling my order and get my money back.

• OfficeJet Pro 8620: Easy Scan download failure

  I just bought this new printer Officejet Pro 8620 and have successfully downloaded the software of the printer and all is good, however when it comes to Easy Scan is to stop the download and just hangs. I'm unable to scan.

  Can someone advise if there is a compatibility problem or some other problem that I have may be ready to address and also is there a solution to this problem?

  Jérôme

  Jérôme
  Hi @Pander,

• HP OfficeJet Pro 8620: HP OfficeJet Pro 8620 Scan to Email function

  HP OfficeJet Pro 8620 is a great value for all the features it offers. "Scan to Email" was one of the reasons why I bought this printer. Even if I can do this fucntion work with my gmail and iCloud emails, I feel very uncomfortable in the provision of those emails of credentials while creating this function.

  (1) only the printer stores the name username/password encrypted?

  (2) EWS don't encrypt the password while it will send to the SMTP service?

  (3) HP provides SMTP service with connected HP or HP Support Forum's securities (this forum!). I'll feel more comfortable in the use name of user and password of HP for this service than GMail or Apple

  Your help is very appreciated.

  Hello

  If I remember correctly, the printer should offer to save the e-mail address in the address book during the scan to email, I have not any access to the printer properly to ensure that.

  In addition, to add the e-mail addresses to the address book, follow these steps:
  1. open the built-in web server (EWS) by clicking on the printer homepage (SAP software HP Officejet Pro 8620 or)

  by using the IP Address of the printer from your browser (click it Ethernet or the wireless icon on the bottom of the screen to see it.)
  2. on the scan tab, click address book.
  3. click on new to add a unique e-mail address.
  4. follow the on-screen instructions. The entry is added to the address book Email.

  You can add up to 15 email addresses.

• HP OfficeJet Pro 8620: The cutting of the last thumb scan function?

  Hello

  When I scan the document analysis very well, but he fails to analyze the last inch of the document (stop «Letter» when the paper is A4). It worked fine for a month or two and then this problem appeared suddenly. Nothing else is affected (photocopy or print). I can't find any setting anywhere that allows me to change the size of the paper, while scanning (I can find such a framework for the copy).

  Any advice would be very welcome!

  Printer: HP Officejet Pro 8620

  Thanks in advance,

  George

  Hello

  If you have not installed the FULL features software for your printer, please get it from this link:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  After downloading, start the wizard for the printer and click Scan.

  Hope that helps.

  Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.

• HP Officejet Pro 8620e all-in: News Officedjet 8620 - Pro software from scanning

  The Analysis dialog box does not allow me to check the "automatic crop" function for scanning on my new HP Officejet Pro printer 8620 e all-in-one.

  Hey @JJP1,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I understand that your framing auto option is grayed out when you scan for your Officejet Pro 8620 e-all-in-one printer to your PC for Windows 10. I can help you with that.

  To select Auto Crop:

  1. Open HP Scan.
  2. Next to the Source, select the option of flat.
  3. Click on advanced settings.
  4. Next to Type, select Photo.

  Now you should be able to select Auto Crop.

  Please let me know if you have any other questions. If not, have a great day!

  If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

  If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

• HP Officejet pro 8620: Scan To Email does not work

  I have an Officejet pro 8620. I've set up parameters which allow to scan to an email address. In the end, it is said that all the settings are OK, but when I scan a document, I am not getting any email.

  What's wrong?

  Hey @jakobius,

  I understand that you have some problems with the scan to E-mail on your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  Usually, if you have entered your information on scan and she has accepted the information but refuses to analyze, it means that your server information sent e-mail saying that the information was correct, then in fact, something isn't. I suggest try to re-enter your server information, but try different ports instead.

  Please let me know if you have any other questions. If not, have a great day!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.