HP OfficeJet Pro K5400 print is Cyan and yellow all of a sudden. Help, please...

OfficeJet Pro K5400 Cyan and yellow just stopped working at the same time (very strange).  I have read almost every post and tried almost everything including diagnostic tests that show that all is well (via the keys on the printer), test and all the other available tests in the manual of HP cleaning several times.  The diagnostic test shows no problem and brand new and full cartridges to max.  However the diagnostic characters shows that black and Magenta, but no Cyan, yellow or any other color.  I took out the printheads, cleaned connectors, soak the heads and everything else you can imagine and not luck. I need to have finished the power and "hard reset" on a dozen times.  I can't imagine that two printhead (cyan on a yellow on the other) has just decided to die at the same time.  I can't be driver/software related because I did the tests directly from the printer.  The only thing I can think is maybe cyan and yellow parched when I took out the cartridges at staples with me to reference.  All cartridges have been taken out of the printer for 2 weeks or more.  Any thoughts?

Ouch - two weeks with the cartridges removed probably allowed 'plumbing' between the cartridges and printer to dry and clog.  If the print head and cartridges were never removed and it is also possible for the tubes to drain and air to block channels of ink.

You tried to clean the printhead a couple of times, I suggest three levels of cleaning in the sequence of head running.  Each level of cleaning up to three will be a more energetic cleaning.  You have probably already found the Troubleshooting page here.

Scroll down this page and click on the + to expand the Windows section, then scroll down to the section on executing a cleaning of the Control Panel, click on the +.  It is said:

Tags: HP Printers

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