HP pavilion 15 laptop: results of the journal Sytem won't boot to the top

Hello

My laptop had a little help on top and to restart it would not start and has not started since, when I boot he tries to run repair allows you to diagnose and says try a restore, I try the restore and it is stuck on windows 10 loading screen and won't, I can't afford more warranty or new parts etc. , I have no usb or install discs so I'm stuck, I decided to check the system log and I have seen elsewhere

Result

090D - 082715

0021 - 120914

Timestamps appear to be off, but I dropped it today October 11

I don't know what else I can try butfind problem there first, I checked the hard drive and it seems not corrupted anyway

Thanks for any help,

Wez.

Hello

Hi @Wez2025,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked into your problem on your HP laptop and a message hard drive default ID M4KR5S-6S07QV-MFPWWK-60QN03.  This error is failure of Quick Test on drive 1. What this means is that your hard drive has failed. Try perform a reset.

When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

Here's a video that might help. It shows you how to reinstall the HARD drive, which is sometimes useful.

I would check the memory as well.

Here is a link to check to see if you are in warranty.

If you are in warranty, please use the following link to create yourself a file number, then call and it can help to speed up the process of appeal:

Open the link: www.hp.com/contacthp/

File number and phone number are displayed. They will be happy to help you immediately.

Please let me know how it goes.

Thank you.

Tags: Notebooks

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