HP pavilion and it's a tactile: white screen

MY screen turned white about 2 months ago and I cancelled my laptop because of my lack of need at the time. Today, I realized that I must soon. I don't know the exact model, but it's a windows 8 and touchscreen. Also, it is a core i3, if that helps with anything. Occasionally in the 2 months I would turn it on to see if the problem corrected itself, it does not. This morning I turned it on and it did not work. I then wipe all the above tasks to take it to the store that I bought since to see if they know what the problem is with and also how it can be fixed. After it I accidentally pressed the power button and it works as usual. That lasted about 10 minutes so that the screen is become white again. Then I did some research on what it can be. I have it plugged into my TV and the computer works perfectly fine, but the screen didn't appear on the monitor. Because he started working at random, I feel like a thread may be loose or something of this nature. Any ideas? Thank you for your time

Hi @k8laminte ,

Thank you for visiting the Forums HP's Support and welcome. I read on your HP Pavilion Notebook and get a blank screen or white at the start. Try perform a reset. This document might have something to help you.

When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

Here is a link to computer does not start for Windows 8.

I'd be happy to help you if necessary with a part of the questions number or wire on the laptop. How can I find my model number or product number?

Please let me know.

Thank you.

Tags: Notebooks

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