HP Pavilion dm4-2070us - screen is blurred.
The display on this laptop has blur. It seems that the cables are either shorting out or connections are pulling loose. The date of manufacture of the laptop seems to be 6/27 and the purchase date was 7/16. The HP site says that the warranty expired 8/1. My client brought me this laptop on 8/2 and 8/3 HP today refuses to cover it under warranty. Technology HP told me on the phone that the guarantee included a period of 2 months and the warranty itself was 12 full months. If this is the case, how is this not yet in the "grace" of the warranty period.
In the second place. I was told that default or questions in the field of the hinge are not covered by the warranty? Is this true and how this is justified.
Finally, someone of experience on this model and what parts might be needed to solve the problem. Just trying to get more information to determine my cost until I crack open the laptop.
Best regards
Tony
Warranty is measured from the date of retail purchase. If the warranty has expired 7/16. What is the problem with the hinges? Maybe a photo? All the parts you need are available on eBay. Issues of the screen could be the Panel or cable, it is difficult to say without achieve and by reviewing the cable to see if it pulled the connection if it is frayed or other damage. The cable is usually not the problem but if there is a bad hinge the chances of a bad cable go way up. In most cases, the problem is the display panel itself. A screen will cost you around $85:
Cable screen $25:
[Make sure it is your cable... others are on ebay for as high as almost $100 so duplication of reference numbers... Another reason to go ahead and open it.] Even cope with the screen... Make sure that you are getting the right part]
Hinges $20:
Tags: Notebooks
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