HP pavilion dv6 7043 cl: keyboard failure

Hi, my computer just seized laptop keyboard and touchpad and stopped working, even after several times to restart

Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

It seems that you are having problems with your laptop keyboard.

We will surely help you with that.

Let's start with a question:

1 was there any liquid divided on the laptop keyboard

2. are there as no dust settled on the laptop keyboard

3 are there keys that fell / keys that are loose

Troubleshooting:

Step 01. Click the Start button and select Control Panel

Step 02. Open Device Manager and expand the keyboard in the list

Step 03. Right-click on PS/2 Standard Keyboard and click on uninstall

Note: This driver will settle again automatically on your laptop

Step 04. Please turn off the laptop

Step 05. Disconnect the power/AC adapter and also remove the battery too

Step 06. Press and hold the power button of the laptop for a minute

Step 07. Now re - insert the battery back in and plug again the power supply/adapter

Step 08. Start Notepad and keep pressing the F10 key during startup to access the BIOS

Step 09. Once you get the BIOS, please press F9 or [model] F5 key to load the default Installer for BIOS

Step 10. Use the arrow keys to say 'YES' and press enter

Step 11. Now press ESC/ESC. Save Changes and Exit - Yes

Step 11. Now, please wait until the unit load the Windows operating system

If the problem persists, please check and verify if an external keyboard works very well with your laptop

: Note Click on the troubleshooting steps mentioned link below to learn more

http://support.HP.com/us-en/document/c03738933

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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