HP pavilion dv6 7043 cl: keyboard failure
Hi, my computer just seized laptop keyboard and touchpad and stopped working, even after several times to restart
Dear customer,
Welcome and thanks for posting your question on the Forum of Support HP
It seems that you are having problems with your laptop keyboard.
We will surely help you with that.
Let's start with a question:
1 was there any liquid divided on the laptop keyboard
2. are there as no dust settled on the laptop keyboard
3 are there keys that fell / keys that are loose
Troubleshooting:
Step 01. Click the Start button and select Control Panel
Step 02. Open Device Manager and expand the keyboard in the list
Step 03. Right-click on PS/2 Standard Keyboard and click on uninstall
Note: This driver will settle again automatically on your laptop
Step 04. Please turn off the laptop
Step 05. Disconnect the power/AC adapter and also remove the battery too
Step 06. Press and hold the power button of the laptop for a minute
Step 07. Now re - insert the battery back in and plug again the power supply/adapter
Step 08. Start Notepad and keep pressing the F10 key during startup to access the BIOS
Step 09. Once you get the BIOS, please press F9 or [model] F5 key to load the default Installer for BIOS
Step 10. Use the arrow keys to say 'YES' and press enter
Step 11. Now press ESC/ESC. Save Changes and Exit - Yes
Step 11. Now, please wait until the unit load the Windows operating system
If the problem persists, please check and verify if an external keyboard works very well with your laptop
: Note Click on the troubleshooting steps mentioned link below to learn more
http://support.HP.com/us-en/document/c03738933
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the star of CONGRATULATIONS on the left to say thank you *.
Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.
Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP
Tags: Notebooks
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--------------------------------------------------
[17:47:22.78] enter audit OS Edition...
----------------------------------------
[17:47:22.80] check RStone.ini file to determine the required edition.
[17:47:22.83] out of checking OS Edition...
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[17:47:22.85] controls if the upgrade to Windows 7 is required.
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Current edition: HomeBasic
The operation completed successfully.Component: TDC Preinstall diagnosis Tools for Windows 7 - TDC
--------------------------------------------------------------
Error: no OS flag not set on the device, please use EEPROM to set ~ OS SKU ~ value = 2
[17:48:11.96] ------------------------------------------------------------------------------------------
...
CTO error condition has been undergoing dtected [update Factory]! ***
[17:48:11.96] Suggest create PIN-journal and send to TWN PDC NB-PreinPM for further analysis...
...
[17:48:11.97] ------------------------------------------------------------------------------------------[17:46:33.77] Start BBOffline.cmd...
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12/26/2014 pagefile.sys 1 073 741 824 17:47
1 file (s) 1 073 741 824 bytes
0 44,734,984,192 dir bytes free
[17:47:15.06] the mark detection.[17:47:15.30] ---------------------------------------------------------------------
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SKU_DEF_COUNTRY = [244]
SKU_DEF_SYS_LOC = [en]
------------------------------
Reset the country in administrator...
------------------------------
------------------------------
Reset the default user countries...
------------------------------
------------------------------
System reset located
------------------------------Management and maintenance of deployment images tool
Version: 6.1.7600.16385Image Version: 6.1.7601.17514
Statement of the international settings offline.
By default system UI language: en-US
Settings system locale: en-US
Default time zone: Pacific standard time
The settings for the default user regional: en-US
Location: United States (GEOID = 244)
Active keyboard (s): 0409:00000409
Keyboard layered driver: PC / AT Enhanced Keyboard (101/102-Key)Installed the language (s): en-US
Type: Fully localized language.The operation completed successfully.
------------------------------
Updating the system locale info...
------------------------------
[17:48:06.81] Start PIN Tweaks...
[17:48:06.85] ---------------------------------------------------------------------
[17:48:06.85] PIN Tweaks to hide all for BurnBoot PBO and BBV2 on restored image...
[17:48:06.85] ----------------------------------------
[17:48:06.85] Tweaks to Unattend.xml of OOBE
[17:48:06.85] to pick up the right file...
[17:48:06.85] ----------------------------------------
[17:48:06.85] rename unattend.org to unattend.or_
[17:48:07.01] ----------------------------------------
[17:48:07.01] without light sensor...
[17:48:07.03] ----------------------------------------
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[17:48:07.04] ---------------------------------------------------------------------
[17:48:07.07] Start MIR Tweaks...
[17:48:07.12] ---------------------------------------------------------------------
[17:48:07.12] [MIR Tweaks]...
[17:48:07.12] ---------------------------------------------------------------------
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[17:48:11.88] Type C:\System.sav\Logs\BBFindE0.log...
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No duplication.
[17:48:11.96] duplicated No. Desc is located... PAST.
[17:48:11.96] there was no update from the factory...With all due respect this FYI is a user forum if we don't remember that. If you had problems and did not keep telling them something is wrong and also I and others here have no proof of your experiences. And since you threw the material person else or HP can help you now.
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