HP Pavilion dv7-4190us great power adapter problem dvd freeze

You just bought a dv7-4170us. When you run a standard movie dvd with the power supply cord is plugged in, the video will be frozen for a second images. Also, a static sound second half will be heard through the speakers when it's plugged in. When running on batteries the problem isn't here.  Went to Staples where we tried a similar model and it had the same problem. Believe that there is a "Major" problem with the AC adapter. System works fine on Battery Pack

Yes 120W is correct, I'm asking because we had a few laptops shipped to us with bad food so I thought maybe that your problem was similar.  However since you just bought this I would certainly contact HP because the machine is under warranty and ask them to send you a replacement AC adapter / CC.

Contact HP:

http://welcome.HP.com/country/us/en/contact/phone_assist.html

Tags: Notebooks

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