HP Pavilion dv7 - 6123cl: f11 key light / mute turns on no more

Button is trying to cut the sound.  However, the light no longer lights.

I tried to download a newer version of the IDT Audio driver high, but I get an error message stating "this editor has been blocked from the current software on your computer".  The file is sp55094.exe

I tried the step of turning off the laptop, remove the battery by pressing the power button for 30 seconds and then repeat the laptop, but that did not work.

I also tried the suggestion to replace the one on my laptop that is not associated with IDT and that did not work either driver.

Thank you

Hi @JazzJeffJax,

Thank you for posting. I understand that you are looking for audio driver right as the key indicator mute does not work properly. I want to help.

There is no updated driver released for Windows 10 for your model on the HP website.

You can try to delete the sound driver from Device Manager and run the Scan for hardware on the top of the window changes. Update the driver by right-clicking, and then install all Windows updates.

Or you can try using compatibility mode:

How: install and update drivers in Windows 10 (last part of this link)

Keep me posted.

Click the 'Thumb Up' for 'thank you '. Click on "Accepted solution", if your problem has been resolved.

Tags: Notebooks

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