HP pavilion n 204 tx: unable to wake after sleep in window 10

I downloaded windows 10 yesterday and everything seems to work properly. However, whenever I SLEEP my computer, it is supposed to go to mode "Eve" where a twitch of the mouse wakes you up there. He goes to sleep, but I can't wake up through any interaction with the mouse or the keyboard. The light is still on, indicating that the computer is in sleep, but I can't seem to wake up. I had to hold the power button to turn it on then and I'm sure it's terrible that my computer turns off does not correctly. Everything was fine while I had windows 8.

Any help would be appreciated!

Hello @deepak9758,

Welcome to the Forums of HP Support!

I understand that you are having a problem of sleep mode and that he wanted to help you!

For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:

How can I find my model number or product number?

In the meantime, try to review the next steps, posted by Member of the DanG82community:

  1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) driver.
  2. Browse HP Software and Driver Downloads of the site (http://www8.hp.com/us/en/drivers.html) to find the latest driver approved for your model. Filtrer filter by version, select Microsoft Windows 8.1 on the menu drop-down. Find the download in the category 'Driver-Chipset' If a pilot of MEI with a version from 9 or 10 number is listed, download. [9.5.24.1790 version 1.5 M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe) works for most models.]
  3. If a pilot of MEI with a version from 9 or 10 number is NOT listed, download the appropriate driver directly from Intel (https://downloadcenter.intel.com/search?keyword=intel+management+engine). [9.5.24.1790 version 1.5 M (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC) works for most models.]
  4. Download the Package troubleshooting tool Windows 10 "show or hide updates" (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
  5. Change the Windows Update Services automatic (delayed start) parameter to the manual.
  6. In Control Panel, select administrative tools, and open Services.
  7. Go to Windows Update and double-click it to view its properties.
  8. Click on stop to stop the service to run.
  9. Change the Startup Type to manual, and then click OK.
  10. Install version 9 or 10 of the Intel Management Engine Interface (MEI) driver. If you receive a warning dialog box about the replacement of a newer version of the software, accept it.
  11. NOTE: You don't need to uninstall version 11 before installing version 9 or 10. The presence of a version of the driver is required to 'upgrade' (or demote in this case).
  12. Run the Windows 10 Troubleshooting Package 'Show or hide updates' and hide the updates of the Intel Management Engine Interface (MEI) driver. (This will block your system automatically reinstall or display of updates for version 11 of the pilot).
  13. Change back the setting of Windows Update Services to manual automatic (delayed start).
  14. Restart your computer.
  15. Rejoice!  You can finally sleep and stop again.

Source: Re: how to solve the problems of Post-Windows 10 upgrade on HP laptops

Please post back with the results.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great weekend!

Tags: Notebooks

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