"HP pavilion slimline: problem with the disc of"recovery"would be"

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• Problem with the HP G62 recovery disks

  Hello

  I'm having a problem with the restoration of the operating system on your laptop HP G-62. When I first bought the laptop, I was unable to make the recovery discs, so I ordered recently a few new HP. Because I have installed Ubuntu on the laptop, I wiped it from the disk hard drive used Wipedrive to remove the old Ubuntu operating system I had installed.

  Laptop computer reads the first disc ok and installs the component of windows, but when the screen lights up asking the two disc number it freezes and never installs anything when you try to move anything that used to screen it doesn't matter what and he used to install the second disk. He repeats just 'Please wait '.

  Thank you, Robert

  Hi, Robert:

  I can't help you get the recovery disks to work, but if you can read all 25 characters of the product key 7 windows on the bottom of your PC, you can do your own installation disc 7 windows to reinstall the operating system.

  Here's how:

  If you can read the Microsoft windows 7 25-character product key, you can download simple Windows 7 ISO files to burn on a DVD for the version of windows that is installed on your PC, and which is listed on the Microsoft COA sticker on your PC case.

  Burn the ISO with the option to burn the ISO on your DVD burning program and burn it at the slowest possible speed that will allow your program. This will create a bootable DVD.

  Or use the installation of Windows 7 USB/DVD tool to compile the ISO file that you download from Digital River. Link and instructions below. You need a 4 GB flash drive to use the USB compilation method.

  http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Win7_usbdvd_dwnTool

  Use 25 characters on the PC product key to activate the installation.

  The key will activate a 32 or 64 bit installation.

  Then go to the support of the PC and driver page to install the drivers you need.

  Link to downloads ISO of W7 is below.

  http://www.mydigitallife.info/official-Windows-7-SP1-ISO-from-Digital-River/

  Paul

• Problems with the installation of recovery - Satellite A300D - BSOD

  Hello

  The laptop in question (TOSHIBA Satellite A300D) recently stopped starting (BSoD).

  So, I tried using the recovery disk, but there is no help. What happens is:
  -After about 10 minutes of waiting, the first language menu load, so I click on "next".
  - Then I again click Next and accept the message that my HARD drive will be erased
  - Then I see a cmd prompt that says "try to remove all the letters of partitions possible...". »
  -There is also a minimized command prompt that says something like "RAID failed to initialize."
  -And then nothing happens.

  Is this a hardware problem? I also tried a full installation (instead of recovery), which, even once, is simply not. None of the errors is - it just freezes.

  Any help appreciated.
  Thank you.

  It is not easy to tell what can be the problem, but if you were not able to install the OS by using two different facilities CDs/DVDs, so there must be a problem with the HARD drive.

  The warranty is still valid?
  I mean you can contact the nearest Toshiba authorized service provider and explain the situation. They can swap the HDD and again test the recovery procedure.
  Can you get somewhere 2,5 SATA HDD for testing?

• [HELP] Problem with the restoration and recovery in the new host

  Hi, guys!
  
  I have tried for two days, but still can't make it work.
  I took a hot (online) full backup archive as well as the control file logs with the SPFILE and then copy the backup to the new host with the same directory structure and parameters. Finally, I tried to restore and recover the database on the new host, but failed during the restore process.
  
  The original host and the new host have the same subject Oracle installed until the patch level. I couldn't understand the solution to this problem based on my knowledge on Oracle DB.
  
  Could someone help me out here? Any advice would be appreciated!
  
  -----
  RMAN > restore the database up to the wire of the sequence 10 1;
  
  From restoration to November 8, 11
  using channel ORA_DISK_1
  
  channel ORA_DISK_1: from datafile backupset restoration
  channel ORA_DISK_1: specifying datafile (s) to restore from backup set
  restoring datafile 00001 to D:\DBDATA\PRODDB\SYSTEM01. DBF
  restoring datafile 00002 to D:\DBDATA\PRODDB\UNDOTBS01. DBF
  restoring datafile 00003 to D:\DBDATA\PRODDB\SYSAUX01. DBF
  restoring datafile 00004 to D:\DBDATA\PRODDB\USERS01. DBF
  restoring datafile 00005 to D:\ORA_DATADATA01. DBF
  restoring datafile 00006 to D:\ORA_DATA\DATA02. DBF
  restoring datafile 00007 to D:\ORA_DATA\INDX01. DBF
  restoring datafile 00008 to D:\ORA_DATA\INDX02. DBF
  channel ORA_DISK_1: backup C:\ORACLE\PRODUCT\10.2.0\FLASH_REC piece reading
  OVERY_AREA\PRODDB\BACKUPSET\2011_11_07\O1_MF_NNNDF_TAG20111107T175037_7CH6YYVJ_. BK
  P
  
  switch to the previous backup
  
  RMAN-00571: ===========================================================
  RMAN-00569: = ERROR MESSAGE STACK FOLLOWS =.
  RMAN-00571: ===========================================================
  RMAN-03002: failure of the restore command at 11/08/2011 11:41:33
  RMAN-06026: some targets not found - abandonment of restoration
  RMAN-06023: no backup or copy of the file 4 found to restore
  RMAN-06023: no backup or copy of datafile 3 found to restore
  RMAN-06023: no backup or copy of datafile 2 found to restore
  RMAN-06023: no backup or copy of datafile 1 found to restore
  -----
  
  Here is some additional information you might want to know about:
  
  -----
  RMAN > list incarnation;
  
  
  List of Incarnations of the database
  DB key Inc key STATE ID DB name DB reset reset time SNA
  ------- ------- -------- ---------------- --- ---------- ----------
  1 1 PRODDB 3774691295 PARENT 1 17 APRIL 07
  2 2 3774691295 PRODDB PARENT 521803 6 OCTOBER 11
  3 3 3774691295 PRODDB PARENT 1595143 20 OCTOBER 11
  4 4 3774691295 PRODDB PARENT 1600974 20 OCTOBER 11
  5 5 3774691295 PRODDB PARENT 1952053 27 OCTOBER 11
  6 6 PRODDB 3774691295 CURRENT 2146951 7 NOVEMBER 11
  
  RMAN > backup recoverable list;
  
  
  List of backup sets
  ===================
  
  Time of accomplishment BS key Type LV size device Type elapsed time
  ------- ---- -- ---------- ----------- ------------ ---------------
  37 full 822,34 M DISK 00:29:47 7 November 11
  BP key: 37 status: AVAILABLE Tablet: NO Tag: TAG20111107T175037
  Part name: C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\PRODDB\BACKUPSET\
  2011_11_07\O1_MF_NNNDF_TAG20111107T175037_7CH6YYVJ_. BKP
  List of files to backup data value 37
  Name of file LV Type cash SNA cash time
  ---- -- ---- ---------- --------- ----
  2149673 full 1 7 November 11 D:\DBDATA\PRODDB\SYSTEM01. DBF
  2 full 2149673 D:\DBDATA\PRODDB\UNDOTBS01 7 November 11. DBF
  3 full 2149673 D:\DBDATA\PRODDB\SYSAUX01 7 November 11. DBF
  4 integer 2149673 D:\DBDATA\PRODDB\USERS01 7 November 11. DBF
  5 integer 2149673 D:\ORA_DATA\DATA01 7 November 11. DBF
  full 2149673 D:\ORA_DATA\DATA02 6 7 November 11. DBF
  7 full 2149673 D:\ORA_DATA\INDX01 7 November 11. DBF
  8 whole 2149673 D:\ORA_DATA\INDX02 7 November 11. DBF
  
  Time of accomplishment BS key Type LV size device Type elapsed time
  ------- ---- -- ---------- ----------- ------------ ---------------
  38 full 6.95 M DISK 00:00:03 7 November 11
  BP key: 38 status: AVAILABLE Tablet: NO Tag: TAG20111107T182034
  Part name: C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\PRODDB\AUTOBACKUP
  \2011_11_07\O1_MF_S_766606834_7CH8Q439_. BKP
  Control file included: cash SNA: 2151141 cash time: 7 November 11
  SPFILE included: Modification Date: 7 November 11
  
  Time of accomplishment time BS key size Device Type
  ------- ---------- ----------- ------------ ---------------
  18,46 39 M DISK 00:00:05 8 NOVEMBER 11
  BP key: 39 status: AVAILABLE Tablet: NO Tag: TAG20111108T093359
  Part name: C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\PRODDB\BACKUPSET\
  2011_11_08\O1_MF_ANNNN_TAG20111108T093359_7CJY7TG1_. BKP
  
  List of newspapers archived on backup value 39
  The next time that THRD Seq YVERT low low time next YVERT
  ---- ------- ---------- --------- ---------- ---------
  1 1 2146951 7 NOVEMBER 11 2149493 NOVEMBER 7, 11
  1 2 2149493 7 NOVEMBER 11 2149519 NOVEMBER 7, 11
  1 3 2149519 7 NOVEMBER 11 2149565 NOVEMBER 7, 11
  1 4 2149565 7 NOVEMBER 11 2149641 NOVEMBER 7, 11
  1 5 2149641 7 NOVEMBER 11 2172859 NOVEMBER 7, 11
  1 6 2172859 7 NOVEMBER 11 2197851 NOVEMBER 7, 11
  1 7 2197851 7 NOVEMBER 11 2220349 NOVEMBER 8, 11
  1 8 2220349 8 NOVEMBER 11 2222621 NOVEMBER 8, 11
  1 9 2222621 8 NOVEMBER 11 2222729 NOVEMBER 8, 11
  1-10 2222729 8 NOVEMBER 11 2223088 NOVEMBER 8, 11
  
  Time of accomplishment BS key Type LV size device Type elapsed time
  ------- ---- -- ---------- ----------- ------------ ---------------
  40 full 6.95 M DISK 00:00:00 November 8, 11
  BP key: 40 status: AVAILABLE Tablet: NO Tag: TAG20111108T093411
  Part name: C:\ORACLE\PRODUCT\10.2.0\FLASH_RECOVERY_AREA\PRODDB\AUTOBACKUP
  \2011_11_08\O1_MF_S_766661651_7CJY84LK_. BKP
  Control file included: cash SNA: 2223097 cash time: November 8, 11
  SPFILE included: Modification Date: 8 November 11
  -----
  
  Thanks in advance!
  
  Jay

  In short, the RCS of the controlfile will be generally higher than corresponding SCN of the data in the event of hot backup (online) file; However, the two SNA will be the same in the case of cold (off-line) backup. Am I entitled?

  Yes, it's true. In a backup cold (assuming that the CLOSURE was not a SURRENDER but was NORMAL, TRANSACTIONAL, or IMMEDIATE) all files in the database (data files, redo log and controlfiles files) are 'compatible' - at the same point in time, to the same SCN. In a hot backup, the files are updated. RMAN is not necessarily take all the data files at the same time - for example when you have several data files, RMAN would backup the files in batches of 4 or 8 - data files are therefore controlled at different points in time. Similarly, the controlfile is saved last.

  Hemant K Collette

• Aspire S3 - will not start with the disc of recovery USB USB ports.

  I try to use a USB drive to recovery W8 (made with the acer recovery management) in my S3-391.  The computer starts not with a USB key into one of the ports.  When turned on, the computer will display the "Acer" screen, then the screen goes black, then the "Acer" screen is displayed again, and then the screen goes black again.  It buckle like that until I hold down the power button for a hard cock.  Pressing F2 or delete only put the BIOS or something.  The computer starts well W8 and BIOS without anything connected to the USB ports.  I'm still under BIOS v. 2.07, but I don't know if that has anything to do with it, since I can't do the BIOS with USB in. I've never updated a BIOS but I'm decently computer and could probably google my way through it, if you think it will help.

  Everyone knows that or something like that?

  Thank you.

  Well, I'm happy that we're sorted with the recovery disk!

  With respect to the SSD, I found this.

• The problem with the launch of "recovery."

  I'm sorry for the bad English, use google translator

  Everything in order:
  (1) device: ProBook 6570 b (H5E77EA # AKB)
  (2) records 'Recover' and 'tools' are not changed
  (3) two other disk has been modified after the installation of another operating system
  (4) initially, there was a Win7 Pro
  (5) it is necessary to return to the factory setting
  6) press f11 but nothing happens, start the operating system starts

  How to return a function back?

  You can buy discs of recovery or HP usb recovery media or partners of HP.

  How to order recovery disks

• Satellite A500 - problems with the creation of recovery disks

  Hello
  I bought a Satellite A500 yesterday and now I'm trying to create the recovery discs before anything else.
  However, towards the end of the 1st DVD I get an error message saying "Faile dto open the next file. e:\Boot\BCD (0201123-F1-00000000 error code)"and then when I click 'OK', the DVD is ejected giving a message"unable to create recovery 1' media. Physical examination, I noticed that the DVD is written almost entirely.

  Any advise on this? In addition, in the interface, it shows a USB option and says to insert a USB media with more than 7 GB of free. That I can use it to create the recovery disk? If Yes, when I reinstall windows 7, this allows as a bootable drive?

  Greately appreciate any help on this matter. If it is defective, I want to return as soon as POSSIBLE.

  Thank you
  Mercier.

  As far as I know, that you can not use external device for recovery, it is therefore very important create recovery DVDs.

  Try to create the recovery disk using only DVD-R media. Use high quality media like TDK or Verbatim.
  Last month, I've created on the Satellite A500-157 recovery discs and everything went well.

• Problem with the BLOB image recovery

  We are on Coldfusion 9,0,1,274733. I checked on "Enable recovery of binary large object (BLOB)" on the database, but the picture is always cut (3/4 in part gray). On our dev server, it works perfectly, our production server gives just partly gray images. I checked the settings of CF database between dev and production, and they are exactly the same. We rebooted the server, but still the same problem. It's like Coldfusion does not see tuning changes. Does anyone else have this problem?

  We have found the solution. Our production servers are in a clustered environment. You must enable "Enable recovery of the binary large object (BLOB)" at the level of the instance cluster. You will need to make this change on all instances in the cluster. I was only to 'local' level on each server in the cluster (which didn't work).

  In CF Admin:

  Enterprise Manager > Instance Manager > select the instance and select BLOB

• Problems with the DVD on Pavilion dv6-2010sa

  HP Pavilion dv6-2010sa laptop computer (under Windows 7 x 64), I bought less than a week ago.

  I started the disk recovery software to back up my OS in the event of future disasters.

  I used a DVD + disc, so it would take 3 discs to do the recovery disks.

  First DVD completed successfully. Software asked me to enter the disk 2.

  This is where I started to have problems.

  Drive recovery software couldn't recognize my blank dvd +.

  The drive makes a lot of noise, but then stopped making noise.

  I tried a few other DVDs +, but to no avail.

  I rebooted the computer laptop and tried but same problem.

  So I tried to play a dvd movie to see if it was the disk recovery software or the dvd player.

  He would not play a dvd movie.

  I also tried to play an audio CD but the same problem.

  The drive icon appears in Windows Explorer, but does not display any info (or open the CD / DVD) when I have a CD or a DVD in there.

  So it seems to be a problem with the DVD-> grateful not any CD / DVD

  If someone can advise?

  PS. I searched the driver DVD (so I could Reinstall driver) but the HP Web site does not contain the driver for 2010sa (DVD software only)

  Thanks in advance

  Gary

  Problem solved.

  Uninstall the device dvd player:

  -Device Manager > do a right-click post dvd/cd player > uninstall the device

  Restart the laptop and OS will reinstall the driver and the DVD/CD drive should start working again (well this is what has happened to me)

• HP pavilion n242se 15: problem with the BIOS software

  Hello
  I have HP pavilion 15-n242se and I have the problem with the software of the BIOS, because when I restart the computer it turns off completely and go back a few seconds later.
  Please, I want to again software for BIOS for Windows 10 64 bit
  
  Can you help me?

  SyrianCow

  Sorry for the bad news, but HP does not update the BIOS of your PC for Windows-10.

  They planned them to Win8.1, and you should have to do the upgrades at the time, BEFORE you upgraded to Win10.

  The HP BIOS upgrades are OS-specific version, so now that you have upgraded, you can no longer run these.

• Pavilion Elite HPE-170 t: problem with the new HP DH16D5S DVD ROM drive

  My office is a HP Pavilion Elite HPE-170 t.  I recently upgraded from Windows 7 to Windows 10.  I have two HP optical dirives, one is a writer, and the other is just a DVD ROM  Both have always worked perfectly with Windows 7.  After you have installed Windows 10 continuous burner work very well works correctly with autoplay.  However, the DVD - ROM, HP DH16D5S, immediately began using autoplay.  Actually the drive was not yet recognized as a drive when you view the drives in the file Explorer.  Finally, it would seem, sometimes taking also longer than 5 minutes or more before doing so and then would work very well.  I tried different types of media, including music CD, DVD video and DVD software with the same results.  I assumed that it was a problem with the drive, maybe a bad capacitor, etc., which was originally not start correctly.  So I ordered a new DH160D5S, but which seems to have been a waste of time and money, because it does exactly the same thing as the original.  I even changed the cables autour between it and the burner, but it made no difference.  The burner still works fine but not DVD ROM.  I tried to find a more recent driver for it, but had no chance.  I found on a Dell website for this drive which was an update of the firmware for Windows Vista and Windows 7, but not for Windows 10.  I advanced and downloaded, but when I tried to run, I got the message: "your system does not meet the minimum requirements for this update.  Update has been canceled. »

  I want to try a different brand of DVD ROM, but would have to buy one without knowing if it would help.

  Any help will be appreciated.

  Since I posted this message I discovered that there is a driver problem with this DVD ROM.  There's no driver available yet to make the drive compatible with Windows 10.  Since then, I returned the drive and replaced by another brand that is compatible with Windows 10.

• HP pavilion dv6-2150us: problems with the upgrade of processor for an i7-720qm on a hp pavilion dv6-2150us

  Hi all

  My friend recently bought an i7-720qm processor used to upgrade hp pavilion dv6 2 1 5 0 US and I

  summer giving a helping hand by making the upgrade.

  Since the 10 Windows running Google Chrome used up to 70% of the processing of an i3 - 330 m power

  processor, it seemed to be good upgrade to improve the performance of the laptop.

  We checked that the new i7 processor is compatible with the laptop (it is listed as supported by the)

  ( interview guide , page 108), and the seller assured us he tested the CPU on some different

  HP pavilion and it worked fine.

  But when I replaced the processor with the i7 processor i3 and tried to boot up the laptop, only the LED lights

  on the front and the setting of the power and volume buttons would light up periodically. The screen was black

  All the time.

  Thinking I might have made a mistake during the reassembly of the laptop I put the original i3 processor back in

  and it starts fine.

  I updated the BIOS of the F.1C version I found on the internet and once replaced the i3 with the i7 with the

  same results - display off, flashes periodically LEDs. The BIOS updated smoothly, and the correct version is displayed in the main menu of the BIOS.

  I am confused on what could be the problem with the upgrade, everything should work. Is there a BIOS update I have

  missed, or the problem elsewhere?

  Disassembly and reassembly are made with care, and we took care to avoid static electricity. All the rest

  on the laptop works well - I am writing this post on the laptop in question with the original i3 processor in place.

  Any help, advice or general guidelines as to what should be done would be really appreciated.

  Thank you for your attention.

  Hello:

  The problem is that if you look in Chapter 3 of the manual, pp 22-23, there are maps of separate used for the dual core and quad core processors system.

  In other words, you cannot install a quad core processor in a Board that originally had a dual core processor and vice versa.

• Pavilion 15-e070sl: problem with the key "cancelled."

  Hi guys,.

  I have some problems with the key "cancelled." It does not work for a few months. But the more serious problem is that sometimes when I double click on a file or a folder with my mouse compares the window cancellation asking me to confirm moving the file to the trash. This window disappears until I have restart the system. He thus annoyng. It seems that the key 'cancelled' suddenly to work again when I double click on something.

  I hope you find a solution

  With the availability!

  Hi @MichaelMazz ,

  Thank you for visiting the Forums HP's Support and welcome. I looked in your question about your HP Pavilion Notebook 15-e070sl and the keys does not properly.  Select an on-screen keyboard layout using this document , as this could be the problem.

  If this is not enough, try this document on troubleshooting the keyboard. You can watch the laptop marked key stuck section.

  Here is a link to uninstall the keyboard. Restart the computer after the uninstall, it must be reinstalled automatically.

  Have you tried to clean the key or use air to blow the key there could be debris in the key itself?

  I hope this helps.

  Thank you.

• Problem with the HP Pavilion e033tx-15 Notebook shutdown/restart/sleep

  I had windows 8 OS 64-bit working fine with my HP Pavilion Notebook 15-e033tx.

  I had problems, so I decided to update my drivers. I already had BIOS VersionF.08 and the hp support page has shown that there is an update of the bios to VersionF.21.

  After updating the bios the problem started when I stop lighting and the laptop into sleep mode kindof. I have to hold the switch down to foce him close. If I restart it, it says "reboot pc", goes blank and then all power off, and it's not stopped.  and if I SLEEP, he's not waking up.

  I rolled back the bios and it fixed the issue.

  Then I freshly installed win pro 8.1, and it has only VersionF.21 of the bios available.  Same problem again.

  HP Support Assistant showed that a new bios update Insyde F.22. But the problem is still there.

  I searched other posts with similar problem and I can't seem to solve this problem. Help, please.

  Henrico Hello and welcome on the HP Forum!

  I understand that you have a problem with the BIOS.  I'll try my best to help you solve this problem. I suggest following the procedure described in this document for the restoration of the BIOS .

  If this does not resolve this problem then restores the version F.08 http://support.hp.com/us-en/document/c02693833 driver it should always work for Windows 8.1.  Here is a document for more information of the device to Windows 8 Manager which explains how to roll back the driver. It will be the same steps for Windows 8.1.

  I suggest Using HP Support Assistant (Windows 8) to change your settings for manual update. This allows you to choose what you want updates.

  I hope that this information help, please let me know how it goes.

  Thank you and have a great day!

• Windows 7 product key for OEM with the disc no valid retail install. problem from 32 to 64-bit?

  I bought a CD OEM Windows 7 a few years when Microsoft was running a promotion for students to go to College.  It was directly from Microsoft, if I remember.  It was just a single CD, just a 32 bit disc and had the CD key.  Installed and everything worked well.  I have clean same Win7 installed again on the same machine a bit down the line.

  But I'm upgrading my computer parts and to move to an SSD and use my old HD that has Win7 installed as my main document reader.  I also want to use 64 bit (which takes care of my computer).  I had misplaced my original disc, but was able to borrow a friends to install Win7 64 bit.
  The problem that I am running is that, after I installed Win7 and entered my CD he said that it was not valid.  Is the CD key, I got only valid for 32-bit?  Which really sucks if it is haha.  Or is there a problem with the clean installation using a key on a DVD retail OEM?  Like I didn't have this problem when I clean installed since the OEM CD, I had until I lost it.
  Thanks for any info!
  -Anthony

  I bought a CD OEM Windows 7 a few years when Microsoft was running a promotion for students to go to College.  It was directly from Microsoft, if I remember.  It was just a single CD, just a 32 bit disc and had the CD key.  Installed and everything worked well.  I have clean same Win7 installed again on the same machine a bit down the line.

  It wasn't an OEM license, this is a retail upgrade license.

  But I'm upgrading my computer parts and to move to an SSD and use my old HD that has Win7 installed as my main document reader.  I also want to use 64 bit (which takes care of my computer).  I had misplaced my original disc, but was able to borrow a friends to install Win7 64 bit.

  They are same edition, if they are not the same edition, the product key will not work. Architecture (32 or 64-bit) has no importance.

  The problem that I am running is that, after I installed Win7 and entered my CD he said that it was not valid.  Is the CD key, I got only valid for 32-bit?  Which really sucks if it is haha.  Or is there a problem with the clean installation using a key on a DVD retail OEM?  Like I didn't have this problem when I clean installed since the OEM CD, I had until I lost it.

   

  Firstly, is this the same edition.

  Second, its update, not an OEM license, the meaning:

   

  However, the requirements for the media upgrade is that you have an operating system already eligible such as Windows XP or Vista installed to use it. Since the Windows 7 end user license agreement.

  15 UPDATES. To use upgrade software, you must first be licensed for the software that is eligible for the upgrade. After the upgrade, this agreement takes the place of the agreement for the software that you upgraded. After upgrade, you can no longer use the software that you upgraded.

  So, if you are always denied, you will just have to reinstall Windows XP or Vista and let it do the verification of eligibility.

  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   

  
  (6) explain your problem clearly to the support person.
   
  http://support.Microsoft.com/kb/950929/en-us
  Thanks for any info!
  -Anthony