HP Pavillion DV6 - 8.1 Windows upgrade fails on devices to prepare

I made several attempts to upgrade my HP Pavillion DV6 of Windows 8 6b90eo for windows 8.1, all have failed. A few times I got the 0xC1900101 - 0 x 40017 but also the end not even. The installation fails during the step "Getting Ready devices" and 73%, the screen goes black, but turned on, and nothing happens for a very long time (I let it sit for several hours). I ve read a lot about the problem and I realize that I'm certainly not alone with this problem. I tried several ideas that I found all over the internet, including:

  • Disconnect any external devices
  • Install all updates via Windows Update
  • Install the latest video drivers for my AMD Radeon HD 6770 m
  • I m does not work any program anti-virus except Microsofts own Windows Defender, which I tried to turn it off, with no difference in the result.

Initially, the machine ran Windows 7, installed by HP. This has been upgraded to Windows 8 by me without any problems. So, I'm not under a version of Windows 8 own but an upgrade. I thought to install a clean version but if I understand the licensing for my requests of version upgrade that I have upgraded from Windows 7 to Windows 8 and activating a clean Windows 8 install fails with my license key. Is this true?

The WindowsUpdate.log file is empty for the period between the computer restarts during the installation up to the crash to get the loan of devices. There is therefore no clues.

After a manual stop, after that the installation failed, it restores the previous version of Windows.

The computer has switchable graphics with Intel HD Graphics 3000 card, which many will report it as a problem. Don't know what to do about that though. Some have commented that I should try to uninstall all videodrivers for AMD and Intel without reboot the machine and then install Windows 8.1, what I tried haven´t. Microsoft recommend it as an alternative? I tried to update the driver but the Intel driver update utility indicates that the installed driver for the HD Graphics 3000 is a personalized by the manufacturer driver and that the driver may not be updated.

I ve checked with HP and they have not tested to improve the DV6 6b90eo to Windows 8.1 and accordingly recommend to continue running Windows 8. I have a hard time accepting.

Maybe someone at Microsoft for assistance? Y at - it files of newspapers that I can see and get an understanding of why the update fails? Y at - there anyone out there who have actually managed to upgrade the HP Pavillion DV6 6b90eo to Windows 8.1? If Yes, have you had difficulties, how do you have that solve you, or does the job of upgrading without flaw for you?

Thank you for your help and comments.

Hello Robert,.

Thank you for the update on the question and sorry for a delayed response.

If you can't update Windows 8.1, I suggest trying the steps by Vivian Samartha responded on April 12, 2014 in the following thread and see if it works for you.

http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-windows_install/kb2919355-Windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-B340-d2ce9c75919d

If the problem persists after trying the above steps, I'll ask to follow the steps given by David Williams Dixon in the Blog below.

Something happened and the 8.1 Windows installation may not be completed. (And now you are bored)

We know if the steps help you in upgrading the computer to Windows 8.1.

Kind regards

Tags: Windows

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