HP: PhotoSmart: 5515 I'm unable to scan

Similar Questions

• HP Photosmart 6510 B211a unable to Scan

  I have a HP Photosmart 6510 B211a e-Print wireless printer/scanner, that I use with my desktop version of Mac OS X Lion 10.7.5 (Mac Mini) and, with the help of Parallels Desktop 7 for Mac, I use it with my Windows 7 PC.  I am not able to scan from my HP Photosmart 6510 to my PC and not able to scan from my PC to my HP Photosmart 6510.  Moreover, I am able to scan from my Mac to my HP Photosmart 6510, but unable to scan from my Photosmart 6510 to my Mac.  I want to be able to save scans on my PC (and not only on my Mac) and be able to scan from my HP Photosmart 6510.

  Also, I am able to print from my Mac and PC.  The State of the results of the wireless network Test, "no problem found.  Congratulations on the successful your printer wireless installation. »

  "When I try to scan from the HP Photosmart 6510 as a document in the file, I get the error message"Unsuccessful Scan"and"... the States please make sure that your computer is connected to the printer and try again. "When I try to scan from my PC (from measures taken by scan - scan a document or photo), I get a long error message title 'inaccessible Scanner.  I temporarily turned off my Mac and PC firewall, but I always encountered these errors.

  Recently, I changed my phone LAN Ethernet line.  Before this change, I had no problem (at the beginning, when I bought my Mac Mini and Parallels Desktop 7 for Mac, it was very difficult to get printing and scanning to work).  Now I don't know what else I can do other than HP Photosmart 6510 to uninstall and reinstall.  Before I do, I want to know if there is anything else I can do, and if someone else had a similar situation, especially those who use Parallels Desktop 7.

  Good news!

  I was not contacted Parallels, I found another HP discussion not being able to scan.  Embarrassing, I also realized that I never properly uninstalled my printer/scanner on Windows and Mac.  Firstly, I correctly uninstalled (i.e. completely) the printer on Windows and Mac, I reinstalled the printer for Windows using the floppy disk, found the site to download the latest firmware of HP, software and tools of the diagnostic utility (http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336), reinstalled the printer for my Mac, run the tool of diagnosis utlity for printing on Windows (strange that it showed was installed my network printer but gave me an error that it) was not installed, so I clicked 'install'), and finally, I ran the scan on Windows diagnostic utility tool.

  I am now able to print and scan without problems.  Unfortunately, whenever I do a major change (upgrade of Parallels or MAC OS), I must start the process again.  At least now I have the process documented for future use.

  Thank you for your patience and your help.  I am ready to close this discussion as resolved.

• Scanning Photosmart 5515 software problem

  How can I scan a document to multiple pages in a SINGLE PDF rather than many separate pdf pages. It seems to be on option in the scan multi software and its irritation of having to scan each page and then attach multi pages to emails to transmit the content.

  I used to be able to do that on my last printer Cannon - this seems a bit poor software if I can't do it again.

  Hello

  You are able to scan a multi-page PDF document:

  If you want to scan a document with several pages in a single file instead of several files, start the analysis with the software of the printer instead of select Scan from the control panel:

  1. Click the HP Photosmart 5515 from the desktop icon.
  2. Click on scan a photo or Document.
  3. Select the Document to shortcut file (the PDF icon).
  4. Click on scan.
  5. Use the Plus icon to add pages.

  If still separated scanned pages, follow steps 1-3, and then click Advanced settings.

  Make sure that the option to create separate pages is not checked.

  Kind regards

  Shlomi

• I have a printer HP photosmart premium c309gm - I'm unable to scan documents on my computer to the printer. What can I do to implement that?

  I have a HP Photosart/c309gm premium wireless printer.  I'm unable to scan a document to the printer on my computer.  What can I do to implement that?  It's not a problem with printing from my computer, I just can't access the scanning functions.

  Nothing to do with the office or to win

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02251801&CC=UK&DLC=en&LC=en&OS=2093&product=3793676&sw_lang=#N6409

• Connexiona Photosmart 5515 ePrint or connected HP fails

  Printer is connected via WiFi to the same network as I type this message.

  Printer received a static IP (192.168.3.235) which I am able to ping successfully of all computers on the network:

  dcanady-x-3: ~ darren$ ping 192.168.3.235
  PING 192.168.3.235 (192.168.3.235): 56 data bytes
  64 bytes from 192.168.3.235: icmp_seq = 0 ttl = 255 time = 1,840 ms
  64 bytes from 192.168.3.235: icmp_seq = 1 ttl = 255 time = 7,015 ms
  64 bytes from 192.168.3.235: icmp_seq = 2 ttl = 255 time = 2,697 ms
  64 bytes from 192.168.3.235: icmp_seq = 3 ttl = 255 time = 2,704 ms
  ^ C
  -192.168.3.235 - ping statistics
  4 packets transmitted, 4 packets received, 0.0% packet loss
  round-trip min/avg/max/stddev = 1.840/3.564/7.015/2.023 ms
  dcanady-x-3: ~ darren$

  This printer comes with the ePrint on that button. By clicking on ePrint and say yes to the activation of the web services and allowing automatic updates, the printer has finally returns the error message that it is impossible to connect to the server.

  Since both a wired and Wireless Windows 7 laptop, which has the complete package installed. can ping, print and scan to/from the printer as well as implement the embedded browser interface and has the installed support framework, try to install the update of the firmware of the printer also fails with the message, this update does not supports all HP device drivers found on this device. You don't need this software. Then it closes.

  Try a solution I read in a previous post that plans to use another DNS server, (the solution recommended to enter the servers DNS from Google, 8.8.8.8 and 8.8.8.4), also fails to try to add data. Try to manually enter the DNS server returns the invalid entry error, if these number unique IPs are preceded by two zeros, or not.

  So, my question ultimately, because the machine is unable to connect to the server, I can never get to the point where I can find the claim code to set up the printer in HP connected, because pressing the button ePrint never gets past the phase of implementation, I can't see any other menu items to the breast or underneath.

  The same machine that I cannot set up the printer, web services has successfully created an OfficeJet 4630 located on another floor in the House.

  Your help to deal with the firmware update, change DNS address and with success to connect to the server to enable connected HP/ePrint will be greatly appreciated.

  Hi @dec33162,

  Welcome to the Forums of HP's Support.  I see that you are unable to install web services on your printer Photosmart 5515.

  When you try to set the DNS servers to Google Public DNS servers, so you set a static IP address first?    If this isn't the case, please set an IP address manually before the configuration of DNS servers manually.

  If you had created an IP address manually and are unable to set manual DNS servers, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

• Touchsmart600 HP: hp printer is unable to scan to hp touchsmart, lost connection

  I recently bought and successfully connected a new printer HP Photosmart6520, all functions worked fine including my HP Touch Smart scan, but recently, I have been unable to scan to my PC. I can scan my Acer laptop without problem so I know printer works properly. Need advice on how to fix... Thanks Mick

  (Personal information by moderator)

  Hello @mickyar,

  Welcome to the Forums of HP Support!

  I understand that you are having problems when you try to scan from your computer Windows 7 to your HP Photosmart 6520 e-all-in-one printer. I would like to help you today with this problem of scan. Now, because you are able to scan to portable, we know him problem that you are experiencing are not caused by the printer or the connection. Rather, there may be some kind of driver or software conflict occurring on your Windows 7 computer that is the origin of your scans to fail.

  To begin troubleshooting can I please have you click here to download HP Print and scan of the doctor tool. Once you select the link, only the installer so that the tool will start automatically. If you have the ability to run please click Run. Depending on your internet browser, you can only have the option to backup. If you save just click Save. Once the download is complete, please select the download package and click on Run to launch the tool. Please cross the HP printing and analysis tool of the doctor to "thedifficulty of analysis." If connection, software or driver conflicts turns out that the HP print and scan of the doctor tool will attempt to resolve these conflicts for you. Once the tool has completed please test scan again to see if the problem is resolved. If you see errors in the analysis of the doctor tool please take note of them that I will need to know exactly what is happening.

  Please reply to this message with the result of the execution of the HP print and the tool of analysis of the doctor. I look forward to hear from you!

• Photosmart 5515 appearing as a regular printer and the other grayed printer under windows 7.

  I have windows 7 32-bit, with 500 GB disk and 4 GB of ram. J’ai récemment supprimé tous mes pilotes usb et puis réinstallé, parce que je recevais l’écran bleu de la mort (BSOD) chaque semaine ou deux, prétendument causé par le pilote usb d’etron de gigabyte. My motherboard is a gigabyte GA-A75-D3H.

  I went through several iterations recover my usb drivers and working properly. The last problem seems to be with the printer driver. I have just turned the printer off, removed the two printers from the list of devices and printers, and back in the printer market. The drivers once again and the printer "shadow" is back.

  I tried printing HP and doctor scan, and it is a photosmart 5515 says he was not installed. And there does appear to be a way to remove it from its list of HP devices.

  I don't know what to do next. I used windows xp for years and I'm quite familiar with it, but I'm still learning on windows 7, so I don't know what would be my next step in this process of elimination of the printer "shadow" disappear for good.

  It turns out that the greyed out printer still had something left in its queue. It was not connected to any port, so I plugged in the port for the regular printer, and it printed a few things. And now, the greyed out printer disappeared, so I guess that the queue to be empty. Problem solved.

• HP Photosmart 5515: impression of emptiness

  Hello

  My printer is not printing in color or blak. can get some assistance here?

  Hi @Shamasha,

  Welcome to the Forums of HP Support! I see that you can not print in color or black ink on your HP Photosmart 5515.

  II. would you continue here: impressions Printer Blank Page not printing black or color ink for the HP Photosmart camera, I understand, you may have made some of these steps already but I need you to complete all the steps in order to solve the problem of the missing black, you encounter.

  Please note: there are three stages of print head cleaning. Three steps if necessary. If the print head is badly clogged, it may require another round of cleaning. If so, wait 30 minutes after the last step of cleaning (third) to start the first stage of the cleanup process.

  If you are unable to print in black ink, I think that the issue may be the printer and not the cartridge. You can contact HP Technical Support at the following link:

  HP technical support

  (1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

  (2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

  (3) Once finished, click the "Show Options" at the bottom right.

  (4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

  I hope this helps, let me know the result.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution". If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say thanks for my effort to help, click on the "Thumbs up" to give me a "Bravo".

• software driver for a HP photosmart 5515 to run on windows 8

  looking for drivers for photosmart 5515 printer, scaner to run on windows 8

  Take a look at this ad, it might be useful

  http://h30434.www3.HP.com/T5/Windows-8-consumer-preview/how-to-get-your-inkjet-printer-working-with-Windows-8-consumer/TD-p/1334287

• "Error please make sure printer is connected to the computer" when installing HP Photosmart 5515.

  Original title: my HP Photosmart 5515 will be OK: print/copy/scan to memory card. BUT...

  Running Windows 7, new printer installation, I tried HP site and Instruction Book, uninstalled and Reinstalled.

  Same problem each print/copy/scan time.will memory card OK. BUT does not connect to my laptop to scan to the computer wireless or wired, it rises "year error occurred while scanning, please make sure that printer is connected to the computer.

  Hello

  Method 1:

  I suggest you run the automated FIXIT from the link below and.

  Diagnose and automatically fix problems printing and printer

  http://support.Microsoft.com/mats/printing_problems/

  Method 2:

  I also suggest you to go through the steps mentioned in the link mentioned below and check.

  Scanning problems? Try the HP scan Diagnostic Utility

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02114802&cc=us&DLC=en&LC=en&product=5063608&tmp_track_link=ot_search#N97

  HP Photo smart 5510 and 6510 e - all-in - One Printer Series - a 'connection error' or "Computer no. detected" Error Message appears when trying to Scan from the printer control panel

  http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?objectID=c02917811&lang=en&cc=us&TaskID=101&ContentType=SupportFAQ&prodSeriesId=5159859&prodTypeId=18972

  See also:

  How can I get my PC to see my Photosmart printer of 5515 via my wireless network

  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/how-do-I-get-my-PC-to-see-my-Photosmart-5515-printer-via-my/TD-p/1171265

• Photosmart C6188 all-in-one not scan on the mac with OS 10.6.1

  I just bought a new mac with snow leopard and incapable of having the C6188 HP photosmart all in one analysis images on mac.

  I made the mistake of installing the original software which is come with the printer, and then discovered that it does not get. So I uninstalled the software and performed an update to the Apple software.

  I tried according to your publications/announcement about the leopard snow, preferably using system preferences and applications of image capture.  I can print all right, but unable to scan images on mac.  I get the error message is ' year error occurred while communicating with the scanner.  It's the same message that I get from all three applications (preferably, preferences system and capture image).

  A big thank you to all who can help...

  I'm glad it's working for you now.  Multiple page in one file is a driver problem.  Sorry, you will need to wait for an update.

  In the meantime, it is very easy to combine pages in a file (pdf) with preview.

• Photosmart 5515 control panel ok for 2 years. Now in white

  Photosmart 5515 control panel ok for 2 years.  Now in white

  Under warranty?  Almost anything can be fixed, for a price.  No guarantee, I would just buy a new printer, they are quite cheap.

• I'm unable to scan a multi-page document. HP Deskjet 3052 has J611

  I'm unable to scan a multi-page document. I tried everything, re-installed the driver and studied the help settings and there is nothing. Once I scan a page it allows me only to save it and not to add another page to the document. I can't send a pdf CV by attaching two separate pages. I have scanned multiple pages documents other HP scanner and never stumbled on this dilemma. I am running Windows vista and the printer is the printer HP Deskjet 3052 a J611. Help, please.

  Hello

  Don't forget to run the scan of the computer to scan several pages.

  Open the HP software and click on scan a Document or Photo.

  Select the PDF shortcut and if ensure that the dialog box overview checked to be disaplayed.

  Make sure that the resolution set at 300 DPI or lower (any higher resolution does not support multiple pages) and click Scan.

  Use the button to add additional pages until you are finished, and then click Save.

  Shlomi

• HP all in one c4180 "unable to scan or copy.

  Using Windows 7 and my HP C4180 not scan or copy and comes up with the message "unable to scan or copy.  This "all in one" used to work on my old computers using Vista and XP but will not now work on any of them.  (Also my very old OfficeJet G85 has also stopped working with a similar message from the scanner does not).  I downloaded from online new drivers for windows 7, but I still get the same message.  I tried uninstalling and reinstalling but still not good.  Someone out there who can help please?

  Hello Chrissygee

  In general, this error is associated with failure to scan. Scanner failure is a hardware problem and the printer will need maintenance.

  I suggest all initially following the article a 'Scanner failure' message on the all-in-one control panel and you can not scan, copy or fax .

  NOTE: the last part of article (three Solution) is a function of the printer. It has some links to the HP warranty check tool and warranty options.

  If the problem persists you must call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
  http://www.HP.com/cgi-bin/hpsupport/index.pl

• I have a photosmart C4680 and I want to scan a picture to my computer. How can I do this?

  I have a photosmart C4680 and I want to scan a picture to my computer. The computer is a HP Windows 7 64 bit Vista.

  Try reading this:

  http://support.HP.com/us-en/document/c02453257