HP Photosmart 5520 - analysis problems

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• Photosmart 5520 Warmup problem

  This is my first post, so I can't do this properly. I have a HP Photosmart of 5520 is almost a year. It worked fine until a couple of months. It is connected to a desktop computer using the AMD operating system. The problem is probably easy to fix so that's the problem. When I turn on the HP 5520 he starts his usual warm-up procedures. After about 30 seconds, the problem starts. The problem is that the printer prints a color image full page of a screenshot of one of my games in the computers memory. It's wasting a lot of expensive ink. If anyone has had this problem and if so how is it corrected. Thank you

  Hello tech - 1946 and welcome to the forums of HP!

  I'm sorry to hear your 5520 Photosmart was the impression at random, but I will certainly do my best to help you find what's happening

  Initially, I wonder, is it something that you tried to print before or never thought so that it can be printed?

  Have an AMD processor, I am assuming that you are working with a Windows operating system, then what version of Windows you have?

  If you unplug the printer from the computer before starting the printer, it still trying to print the page?

  If you have not configured the ePrint feature on your device or really added many personal setting, I would recommend restoring the printer to its default settings (to erase from memory) and then let me know if the problem persists. To reset the default settings, select Setup, press tools, and then click Restore Defaults.

  I hope hear from you soon!

• Photosmart B109a-m: HP Photosmart B analysis problem with new HP computer

  I recently updated my computer to an HP all-in-one running Windows 8.1.

  I used to be able to scan on my HP Photosmart with several options, including "Paper to Searchable PDF File" and "text (OCR) in a RTF file. Unfortunately, these options are not available on my new computer and I can only scan to PDF or TIF format.

  Is there something I need to download to enable me to continue scanning to searchable PDF?

  Thank you

  Calum

  Hi @kiwiscot8,

  Welcome to the HP Forums!

  I noticed that before you upgrade to WIndows 8.1 you had options for 'Document to Searchable PDF File' and 'Text (OCR) to RTF File' with your HP Photosmart B109a. I'm happy to help you!

  After some research I came across this post, Re: impossible to analyze OCR on a model of all-in-One Photosmart B109n-z, @Timoto, I think will help your situation.

  Hope this solves the problem for you and have a nice day!

• Scratches/color/ink HP photosmart 5520 problems

  Hello

  1. product name and number:

  HP Photosmart 5520

  2 operating system installed (if applicable)
  Windows 7 64 bit

  3. error message (if any)

  No error message

  4. all changes made to your system until the problem occurred
    Used HP 564xl ink pack opposite Greentec for genuine HP cartridges.

  THE PROBLEM:

  I don't know if it's a problem of printer or an ink problem.

  I never had a problem with my printer when buying original cartridges of HP (564).

  I started having problems a month using a Greentec HP 564xl pack (ink jet cartridges reconditioned) that stipulate "Using Greentec remanufactured cartridges does not cancel the warranty of your printer.

  I have attached a picture of what is happening and gradually each page becomes worse until the photos looked like they a 'filter' used these obviously they should not have to orange/pink.

  I did several "clean print heads" and "smear own ink" that doesn't seem to work. However, after a week of not to use my printer, it seems, print your photos as usual after the 3rd consecutive page, streaks begins to appear (very sweet), but in print to keep pages it gets worse.

  

  Here is an analysis of the diagnostic print quality. (black has small lines, blue is full...) I do not know.. Pink and yellow seem to.

  

  Hi bbjae,

  Welcome to the HP forums!

  I'm sorry to hear you had problems with your Photosmart 5520 since switching to a generic brand of ink, but I'll certainly do my best to help!

  Since the problem started only once you have changed the generic brand of ink, I tend to call as the culprit to your question, but that does not mean we cannot try some in any case of troubleshooting

  I would recommend that you start to try the steps in this document setting streaks of ink, faded prints and other common print quality problems , and you can also try the steps in this document printer does not print black ink or color of ink or prints blank Pages .

  If the problem persists, it may be time to look in the switch on HP brand cartridges, because if these two documents may not solve the problem then, I feel much more confident in her pinning on the cartridges

  Let me know how things are going for you!

• Printer Photosmart 5520 problem:, I have access to the secure page and cannot open a session

  My printer does not print in black. I followed all the instructions to fix it. I can't go down loard that assistance because it is a Vista. I get to the secure page and he asked my name and my password. I am the administrator, but it does not accept my names or passwords and blocking me. What name and password it seeks?

  Hi @arts4pat,

  Welcome to the Forums of HP Support!

  I see that you get a secure page and that you are unable to print black on your HP Photosmart 5520 e-all-in-one printer. I'd be happy to help you with this.

  I like that you get the login screen for the Built-in Web server for the printer. Is this correct? This seems to indicate that someone has put a username and password on the printer, for security reasons. If you don't know what are the connection information, the only way to remove this is to do a factory reset on the device. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

  That being said, I would like to start here. Please, try the steps in this guide, the printer prints blank Page or fact not printing black or color ink for HP Photosmart 5520 and Deskjet Ink Advantage 5520 series e-all-in-one printer.

  NOTE: This problem may be caused by problems with the ink cartridge print head or with the printer ink system.

  If you have completed all the above steps and your product still has a problem, the printer service.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.

  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to choose your
  contact options»
  Step 4. Scroll down and click on: contact HP options - click Get phone
  number
  File number and phone number are displayed.

  I hope this helps. Good luck!

• Photosmart 5520: Photo printing problem

  I've just set up my new printer wireless to my PC and my ipad with no problems.   I just printed photo of

  both using HP photo paper supplied with the printer, but the quality is terrible!  The ink is running in all directions and

  take ages to dry, the colors are facing eachother, what makes the image completely garbled.  I'm not a fool!, I have

  used various brands of printers over the years and found that the installation of ink cartridges is similar regardless of the brand.

  I checked then double that they are clicked in place firmly.  I followed all of the implementation procedures.

  I'm doing something wrong, or should I just try a different type of photo paper?   Printing simple text on A4 is fine.

  Hi @mum50,

  I think you are something! I suspect that the problem is probably related to the book, but it might be better to use the following document to completely solve the problem: the problems of quality Print to the HP Photosmart 5520 e-all-in-one-HP Deskjet Ink Advantage e-all-in-one 5520, Printer series.

  Please let me know the results of your efforts. Thank you!

• HP Photosmart 5520 - problems with the connection to the web service

  Hi, I'm trying to run the web service on Hp Photosmart 5520, but it does not work. Wireless printing works well, but he says that it cannot connect to the server and sometimes requires adding a proxy.

  I've set up a fixed IP and I used it in the IP (manual ip) configuration, I've implemented manula and gateway subnet mask (using the address of my router). I used the same primary DNS preferred (but also tried 8.8.8.8 and others)

  No question.

  Currently, I removed all of the proxy page. The error I get says that it cannot communicate with the server.

  Thanks in advance

  .. don't ask me what happened... while I was writing this worked
  Thanks anyway

• HP photosmart 5520: impossible to save a scan to a folder: mac os sierra & hp photosmart 5520

  After the OS Sierra update, I am able to scan documents, rotate,..., but the button to save a scan on my macbook is not "clickable".

  the button is visible, but light gray, and I can't click on the button Save.

  I deleted the printer since the macbook, downloaded the latest driver from hp site 10.12, but apparently Mavericks BONES

  Is there a driver for sierra os?

  HP photosmart 5520 & sierra OS

  someone at - it the same problem?

  someone at - it a solution?

  Hello

  What application you are scanning from?

  If it is the Image Capture scanners and scanners, uncheck the box to scan a custom size, and then select a specific analysis size or mark the spot required during the prelife analysis using your mouse, and then check if the "Save" button becomes available.

  Also try to install HP Easy Scan below:

  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_6_1.pkg

  Can you successfully scan from HP Easy Scan and click on send to > folder? the application will be installed in the Applications folder.

• Photosmart 5520: Scan to computer

  Hello.

  My printer is saying that there is no found computer and I should make sure that the software is downloaded and that "analysis of the computer" is enabled. I have the computer connected to the printer with a usb cable and the computer or the printer can 'find' between them. I can't find the place where to open the settings of this since I accidently deleted all the icons on my desktop. Whenever I go to the HP-> Hpphotosmart 5520-> Bin folder, I have no help whatsoever. I don't know how to solve this problem, even though my scanner works perfectly a week ago.  I think that my operating system is somewhere along the lines of Windows 8. Whenever I try to open the program, called HPScanDisco, it does not, even if I tried to run as an administrator as well as regularly.

  No idea how to help me?

  Hello @Penwyn,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I see that you are unable to scan to PC using your HP Photosmart 5520 e-all-in-one printer due to some problems of software installation.  I want to help you with this.

  To start, I recommend that you run Microsoft Fix it (click here to install).  You can use this utility to remove the old software from your printer.  Note that this program says it is only good for Windows 7, but I tested it on a 8 machine and it worked fine.

  Once that is complete, click here to re - install your printer.  If you find that the computer not recognize your printer, try a different USB port.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Have a great day!

• New Photosmart 5520 will not print in black

  I have a new HP Photosmart 5520 printer all-in-one.  Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version.  This cartridge has been barely used.  Now, I just can't get anything to print in black.  It will print in color, but not black.  I tried to turn off the printer.  I put the cartridge in my printer and it worked fine.  What should I do?

  edgarlogcabin wrote:
  

  my printer hp 5520 will not print black

  The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520.  Especially make sure to check the events as on the Six Solution.

• Reviews for HP Photosmart 5520 compatibility with mac os 10.9.3 maverick

  Hello

  I just replaced my imac, and, for the moment, I have no printer with it, like one I [HP PSC 1400 series] is attached to my older imac. and not sopported by my new imac.  My new imac has maverick 10.9.3 os and I need to buy a new printer for her. I was thinking og buying the HP Photosmart wireless e-all-in-one printer 5520, but I need to be sure that it is compatible with my machine and I won't have problems to use.  Can anyone help?

  Welcome to the forums enriqueta

  I saw your post and wanted to help answer your question about whether Mavericks is compatible with the Photosmart 5510.

  Indeed, there is a compatible driver full features and software for the Mavericks.

  Here is the link to see you like this: HP Photosmart 5520 e-all-in-one full feature software and drivers - OS X 10.9 Mavericks

  I hope that answers your question.

  Have a wonderful day

• Default AirPrint of reversal of the rather long and short side (printer Photosmart 5520)

  Hello

  When I used to print from my iPad via AirPrint on both sides on my printer HP Photosmart 5520, it used to print, so that you may browse on the long side. For some reason, it changed to printing, so it switches to the short side.

  How can I change by flipping on the long side?

  My son has discovered a fix for this problem. We have now tried on three iPads and whenever he has set.
  The solution is to disable double-sided printing in the options when you are about to print a document and then turn it back on.
  After that the only time anything printed duplex will be sharp long printed not short edge.
  It is not a rocker, I can't get my iPad to print double-sided on the short side now (not that I want to), for some reason once you turned two-sided printing off and on again, long-back becomes the permanent default.
  Weird!
  
  P.S. He arranges for all applications.

• HP Photosmart 5520: HP Photosmart 5520 suddenly will not print or scan

  Suddenly is no longer able to scan or print on HP Photosmart 5520. With the scan function I use scanning to e-mail, but, after long 'Preparation scanning' on the screen of the printer, the error message "temporarily unavailable.  "Please try again later". With the impression that I use Google Cloud Print (from an Acer Chromebook) and all that happens is that the demand to print everything ends up in a queue of print jobs.  No error message appears on the printer screen. The copy function works fine.  Wireless network printing results are very good.  The printer worked fine for over a year.  Can anyone help?  Thanks in advance.

  Thanks a lot for taking the time to answer.

  It's all very mysterious, but it seems to have corrected itself.  Finally, the 'out of paper' error message appeared yesterday (there were many), I pushed in the paper and things started to print again.  I was also able to rescan.  Not sure if she was no longer a problem of Google or what but we are in service again.

  Thank you very much!

• Printer HP Photosmart 5520: Unable to connect to the computer

  I recently set up my HP Photosmart 5520, including with web connected HP services. My laptop immediately after the passage of the printer, I am able to print correctly. However, after some time, the connection between the printer and the laptop is lost and when I try to print, I get an error message:

  However, if I send a mail with an attachment to the printer the printer still prints the document. This suggests that it is connected to the internet, but anyway not via WiFi for my laptop. Any suggestions would be welcome.

  Hey @mb218,

  Thanks for posting in the Forum from HP Support.

  I understand that you are experiencing connectivity problems when you use your HP Photosmart e-all-in-one 5520, printer in combination with your Windows laptop.  I want to help you with this.

  The first thing I recommend you try running HP and Scan Doctor for Windows printing.  Click here to install.  Ideally, this utility automatically detect and correct problems with the configuration of your software.

  If this basic approach is short, I recommend that you click here to access a HP article that provides more details and more intense network troubleshooting steps.  In particular, you may find that Solutions 2 and 3 are useful for strengthening your wireless connection.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks again for your post and have a great day!

• HP Photosmart 5520

  My Photosmart HP 5520 started doing this recently. I can't print directly from Microsoft Word. Instead of this, when I try to print from my Word doc and press on print, it gives me the opportunity to OneNote, or Microsoft XPS Document Writer. I don't want to deal with one of the people. I want to just print my document. Help! (Thank you)

  Hi @lbmckay,

  Welcome to the Forums of HP Support! I see you when you try to print documents from Microsoft Word to your HP Photosmart 5520, it appears with the XPS Writer or the option to print a single Note. Please follow the steps listed below:

  1. go to your Start Menu

  2. go into your devices and printers

  3. under Printers and faxes you see your PS 5520 listed?

  4. If it is not, right-click on the PS 5520 and set as the default printer

  If the printer is not listed in your printer and Fax please let me the following information:

  1. which Windows operating system you are using?

  2. How did you install the software, with the disc or download?

  3 have you ever been able to print to HP PS 5520?

  Go ahead and run the HP Print and Scan Doctor > www.hp.com/go/tools

  -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Let me know the results, I'll watch for your reply.

  Thank you